Mia and Anna on reception were very helpful. They advised us on trips and booked one we wanted to do. The beds were very comfortable and there was plenty of hot water. The location was within walking distance of all the attractions we wanted to see.. We returned a few days later for one night and both our rooms had been upgraded which was a lovely surprise.

Poor soundproofing. Lots of noise from within the hotel and outside on the street. Although breakfast is served till 10 when we went at 9.30 there was no crockery, cutlery, coffee, fruit etc. We had to ask for everything we wanted item by item. Overall though this is a great little hotel and well situated.

This is easily the best hotel I've stayed in the whole of Asia. Rose (should be the owner) is the most kind, most generous and most responsive host I've ever encountered in my 30 years of travel. She literally ensures everything is on time and right for you as her guest. I am most impressed. Her staff, Anna is another great host. Her concern for your well being there is genuine. These 2 are responsible and super duper helpful in all kinds of way. They literally make our stay there most enjoyable. The hotel itself is beautiful and charming, rooms were big and beautiful. Aircon was cold, shower facilities all working well. Balcony was also spacious and had great views to see the ongoing Vietnamese lifestyle. Thrilled. Location was perfect, smack in the middle of the old quarters with food everywhere and all sorts. There was a blackout in my kids rooms on the 2nd night and they immediately switched them to another room without delay. Most impressed. This is a hotel that is definitely worth staying in, either for the place, location, breakfast or people. Especially the people. They can make or break your day. These folks made our day and I am just glad we decided on the Hanoi CHIC Boutique hotel. Go ahead and book.

Nothing at all, absolutely. Everything was perfect. Superb place to stay. They epitomises the word Service.

The staff were a true highlight. Right from arriving until leaving we were met with smiles, recommendations and thoughtfulness. We haven’t experienced this kind of hospitality on our travels so far, and it was really heartwarming to get to know them. We loved the location, on a quieter street in a busy part of town (the old quarter). You never have to walk too far to get anywhere, so you can pop back anytime to get some rest and quiet. The breakfast was also perfect, I’d recommend getting to dining room earlier in the morning to avoid the end of breakfast rush! We were guilty of that a couple times. Our room wasn’t one with a balcony, but we still found it great. Perfectly suitable for a 6 night stay.

Special mention of the staff: Anna and Rose at the reception; all the bellboys, the breakfast staff... Midday or midnight... Always welcome you with a smile. Ever ready to help you figure out the city. Anna gave us a hard copy map and marked out the 'must see, must do' places and activities. Rose offered us a private car when we left for the airport on our last day. She even pointed out a minimal surcharge if we settled the bill by using a card. Simply super service and genuine care for the guests. The location is outstanding; all major attractions are within walking distance, plenty of dining and coffee options, every street has at least one convenience store.

Not much to dislike. The overall cleanliness could be improved. The breakfast items need to be labelled as foreign tourists may not be familiar with the ingredients or dishes. No major complaints at all.

The staff was very friendly and eager to help us. Anna has helped us to organize our visits in Hanoi. She has been an amazing hostess and also gave us insights for the rest of our trip in Vietnam. The hotel is in a very good location to experience the buzzing life of the city. It is possible to join one of the organized tours to see various places around the city at a good price. They can also arrange spa services which we enjoyed a lot with my wife. Overall, it has been a very relaxing experience that alleviated our daily stress making an ideal start for our holidays!

The hotel is located in the old quarter with shops and eateries nearby. Yet it was quiet. Staff are very friendly and helpful. The room was clean and comfortable. We had requested for late checkout, and even though our room wasn't available, they gave us a smaller room at a reasonable price. The new room is generally cheaper than our original Superior double room but isn't as good, especially in terms of ventilation. So I'd recommend getting the Superior double room if possible.

Maybe the bathroom may be small for some, but living in Singapore, we're used to it anyway.

The location is perfect, everything is in a walkable distance. The staff is very kind, they recommended us tours and places to eat. The londiner was always there to open the door for us when we came back from a walk. Breakfast is okay. Value for money was really good!

We had a room on the fifth floor, while breakfast is on the 6th. In the mornings it can be really noisy if you wish to sleep longer. The ventillation is something they could improve as without the keycard, the ventilation system does not work and without a window, there is no air in the room. Especially if you are out in the city for the whole day.

The location is very central in the heart of Old Town Hanoi. We had a room at the 6th floor which gave us a cool view on the city and a bit of distance to the noise of the streets. The staff was very friendly and helpful, who arranged for us also the transfer to our next stop in Sapa, and the tour to Ha Long Bay. The breakfast was included and there were a bit of salty and sweet options.

The bathtub was quite old, and not well attached to the wall, so it felt that the water was dripping outside. The walls were a bit thin and we could hear the people at the kitchen talking. The breakfast could include some yogurt (if possible), but that’s our personal preference. Nevertheless we had a nice stay and enjoyed the vibrant atmosphere of Hanoi city centre.

Good size and comfortable room, very cozy, lots of power points for charging electronic devices. In a great location, lots of restaurants and attractions all close by. Best part was the great , friendly and efficient staff. Especially Anna, who helped me with transfers, and a car and driver for some private trips. She answered all my queries before arriving, very promptly, and kept checking with me during my stay, that everything was going ok. Great service. Highly recommend.

Only thing was, that I couldnt get the tv to work. But this was not important.

Located in close proximity to alot of things / places in the city.

That I wasn't advised what to dial to contact reception and that there was a hot water switch on checking in, I accidently turned off the hot water and did not have hot water for two days, until I said to reception why don't I have hot water and was told. Also a piece of scurting board with a nail sticking out kept falling off a corner near the bathroom door. I had trouble trying to reach the kettle cord to a PowerPoint, found one near the floor