The location. (Right at the heart of Hanoi). This is the best place to stay if you are up for hustles and bustles.

1.The shower head is broken in Room 302. It is very hard to take shower bec you have to keep on using it while holding it. 2.Also, there’s no place to hang your towel or clothes which is very incovenient especially for those who’s staying for quite some time. 3.Towel is not included. You have to pay for it and leave a deposit as well which you’ll get back upon departure. 4.The towel that you’ve paid for is not serving its purpose.They have a silk-like towel(cheap ones) that only slides on your wet body. This is the type of linens that used to wipe kitchen tiles or utensils. 5.No elevator (stairs only)

Comfortable bedding and climate set-up. The team was also mostly helpful with queries.

Limited social contact with other travellers. The hostel dorms are in a separate property to the private rooms. Despite them picking us up at the airport and knowing it is our first stop in Vietnam, they failed to mention any excess charges for paying by card. What makes this a little more annoying is that we expressly asked whether card payment was possible weeks in advance.

The start at hanoi backers was not good..i arrived to be taken to a different hotel without knowing clearly what was happenning....language problems.....all money was taken upfront, without me knowing where i will stay the 2 nights booked??...but all turned out ok...i did nt stay at hanoi backpackers but they gave me 2 excellent hotel rooms for the 2 nights i paid for...and so all turned out ok...very central hotels....i really had an excellent time in Hanoi

The confusions in the first evening from hanoi backers...all money taken up front...without full explanations...however the staff in both the 2 hotels, landmark hotel, and then lavender boutique hotel were simply excellent at the manner they apologized to me and then resolved the issues fully..thanks guys, you both hotels were very professional..so no hard feelings at all

The staff is very helpful and the location is perfect. There are a lot of nice coffee shops and restaurants nearby.

The toilet was not so good. It’ll get stuck if you throw the toilet paper in. We got 2 times like that but we called the staff and they sent right away a person to fix it. Also, we visited Hanoi in National Day (02/09), thus, the price was more expensive than normal days (which made sense as we also just booked 4 days in advance)

We stayed here for a very short time to refresh and change clothes before going out and travel to Sapa. It was actually a decent hostel for backpackers unlike us who had a lot of bags because they didn’t have an elevator. We were surprised that there was a pair of shoes left in our room but maybe a from a guest before us. They served us a pair of sliced bread and eggs for breakfast. The staff were helpful and nice. Actually, we booked our Ninh Binh tour from them.

The Hanoi City Backpackers Hostel was the best stay we had in Vietnam! We were able to get the private room which was very comfortable. The hostel was really helpful in helping us organising our trip. Mai, from the hostel, was allways there asking us how things were and it was so good to have that kindly hand during our trip. She was this superwoman who arrange us the hagiang, sapa and also halong bay cruise. She really helped us a lot and we are so thankfull!! Thank you so much for this wonderfull experience!!

We booked a private room, rather than a dorm, which meant we were transferred across to the Lavender Boutique Hotel (https://www.booking.com/hotel/vn/lavender-old-quarter.en-gb.htm) nearby. Breakfast is simple, but good value for money. The location Couldn't be better - towards the edge of the Old Quarter, surrounded by street food and local shops, 20min walk from the Military History Museum and Imperial Citadel. The staff were friendly and helpful, recommending restaurants and booking booking onward travel for us. The room was clean and well furnished, the bed comfortable and the bathroom and shower everything we needed

The electrics in our room were dodgy. Putting our key card in the slot activated power, but took between a second and 5min to register. We couldn't control the bedside lights with any switch in the room...but one of them did come on randomly at 3am at least once!

Great value for money - room and facilities were good! Staff were so friendly and super helpful - gave tips and recommendation for Hanoi and helped us book our trips to Sapa and Ha Giang (highly recommend booking through the hostel - great value again and made it very easy for us planning wise with all transport, accommodation, meals included). Hostel was very central in Hanoi - we walked everywhere. Breakfast included and free beer for happy hour three days a week - great for socialising and meeting other people travelling.

We stayed at the partner hotel as we booked our own room. The staff drove us on a bike to the hotel. The bed was very comfortable. It is 1 min walk from the cafe to see the trains and about 10 min walk to Hoàn Kiếm Lake. The staff were great, and breakfast was basic but plenty enough. There are also many cafe around for great coffee.

This has nothing to do with the hotel, but we did witness cooked dogs down the rd from this hotel. Again, nothing to do with the hotel but please do be mindful of this. Only reason why the hotel didn't get 10 for location.

We actually didn't stay here in the end. If you book a private room, the only option at this hostel is on the 5th floor and there is no elevator in the building. They give you an alternative choice of staying in the Lavender hotel nearby, which we decided to take given how hot it was. Staff were still very helpful, driving us to the Lavender and saying we could still come by to ask questions if we needed