Property is in a stunning location , the rooms were stunning, and the staff exceptional. The staff absolutely went out of their way to help and make us feel so valued as a customer . Breakfast !!!! - the best food . We had an adjoining room, teens in attendance . We cannot speak highly enough of the accomodation and this is excellent value for money compared to travelling elsewhere. It was a luxury holiday . We stayed at the hotel for 7 nights. Delighted with the accomodation . Quite clean and excellent air con. Beautiful bathrooms . Room service meals very affordable

My only feedback would be insufficient space by the pool. We didn’t use because others had placed their towels on the loungers. A policy of not allowing people to put belongings on a lounger and then leaving would be worthwhile .

Our stay at Peridot Grand started with a very warm welcome by the staff, specifically Julie, who had been nothing short of a super star the whole stay. We had a problem with our room initially and Julie was quick to sort it out, and from that moment on we knew we were in good hands. We were even treated to complimentary massages which were very nice. The breakfast was great, lots of options. All in all we had a great experience, and it wouldn' have been the same without Julie :) we would definitely stay here again

Na

This hotel is amazing! Firstly, the room is beautiful. The beds are very comfortable and the bathroom is spacey. I wish we stayed longer in Hanoi just so we can stay in this hotel for a longer time. I love their breakfast. It has a lot of choices. Also, their staffs are so knowledgeable and friendly, especially when I wanted to book a city tour; they really go out of their own way to help. The location of the hotel is also amazing! It's basically in the middle of the Old Town, and it has 2 Michelin Guide eateries that are short walking distance from the hotel. I really recommend staying here!!

None!

The location was very central within the Old Quarter of Hanoi. Markets, Train Street and Hoan Kiem Lake were only about 10 min walk away and plenty of bars, shops and restaurants to explore. The Hotel is set back behind the street, so it is quiet with no traffic or street noise. All staff from Reception, Security, Rooftop Bar, House Keeping, Spa and Restaurants were exemplary, their customer service was second to none. Service from the staff at the Ignite Rooftop Bar was excellent, they were happy to chat with us and make us feel welcome, they were on the ball with refills, we never had to ask for our next drink. We checked in quite late at night and just managed to fit in a nightcap at the bar before they closed, they were all very accommodating - great service. The rooftop pool and bar area were ideal after a long hot day of exploring - great views both day and night. The rooms were clean and spacious, large comfortable bed and pillows. The Hotel WiFi was great, the TV, Desk, Bar fridge, room safe, slippers, bathrobes and wardrobe were all reflective of the standard of the hotel, individual Air Con control was an advantage. The bathroom had a tub and large walk in shower with great water pressure and temperature, complimentary toiletries and big fluffy towels. Dinner in the restaurant was delicious with plentiful portion sizes for hungry Australians. Breakfast was one of the best I have ever experienced, so many choices offering Asian and Western dishes including a personalised chef prepared egg and Bahn mi station, definitely something for everyone at this breakfast buffet. The in house spa services are definitely value for money and so relaxing, I highly recommend the spa. I will definitely stay here again when I return to Hanoi.

Everything was perfect.

Fantastic Location in the Old Quarter. Staff were incredibly friendly and helpful. Very comfortable and clean rooms. Very good buffet breakfast with a large selection. Good coffee.

The pastries at breakfast both mornings tasted weird, almost like the butter had gone off.

Nicely decorated, clean, comfortable and centrally located. The staff was attentive, and - even though the language barrier makes it sometimes challenging to really understand each other - goes out of their way to make your stay truly pleasant. Excellent breakfast and a nice rooftop bar.

My initial room had connecting doors. I could literally hear my neighbours alarm. The staff helped me to change rooms without hesitation. But still there’s some noise from cleaning staff in the morning and also the AC. Just bring earplugs if you’re a light sleeper. The poolside is a bit small and the beds are a bit cramped, but what else to expect in the milde of the Old Town.

In the busy Old Quarter, this hotel was an awesome oasis of calm, exuding in quality, both the hotel and the staff were top notch. It is within a short walk from so many good places to eat, drink. we enjoyed meals at Michelin mentioned Bun Cha, Hanoi Garden... as well as countless cafes, street food... and speakeasy bars. St Joseph's Cathedral and Hoan Tiem lake is less than 10 mins stroll, and so many wonderful shopping experiences abound. The train street is also a stone's throw away, and everything else is a short "Grab Ride" within the city The suite we stayed in was nicely appointed, with everything within easy reach and exactly where it was needed. The staff go about their duty in a way that seems always present but never gets in your way. We have stayed in many 5 star hotels and this fits right in that category.

nothing negative at all...

Everything was Perfect! The staff went above and beyond and were so kind when we got sick (bringing us tea, moving us to a more quiet room, checking on us, etc.). The hotel is amazing, with super comfortable beds,a lovely breakfast buffet, a nice rooftop pool, and good food! The spa services are insanely good, and the staff is so kind and takes an interest in you &what you need. The masseuses are incredibly skilled (best massage I have ever had). They have a sauna, steam room. The only thing is the jacuzzi is open to all (so sometimes a bit noisy when you are in the sauna area). The Vietnamese cuisine was delicious, but sadly it's on the basement floor, and the European restaurant gets a nice outdoor view.

Had some drilling from the neighbouring hotel. But the hotel helped to change our room to a more quiet one + upgrade. Jacuzzi area is shared, so a bit noisy

Fabulous hotel that deserves its five star rating. Service cannot be faulted and the hotel interior decor was amazing. I loved the choice of colours and art design. All staff were wonderful and helpful. Long assisted us well especially with our bags being delayed by our flight . Great communication on his part to keep us informed and updated. I forget the lady in the spa receptions name but she was wonderful and assisted us well. Masseuses were amazing I believe we both feel asleep and woke up refreshed. Facilities were wonderful and staff were constantly eager to help and assist us. I will definitely recommend this hotel and stay again when I return

N/a

The staff were excellent. When we checked in, we were met by Julie who greeted us with drinks and local snacks (which were delicious). Julie pre-empted a lot of our questions before we had a chance to ask and was incredibly warm and helpful. The reception area was stunning and set an example that the rest of the hotel lived up to. Julie answered our remaining questions and offered assistance with any help we might need. If only all hotels had a Julie that made you feel so at home immediately. I would extend this to all the staff we had interactions with. I visited the spa out of curiosity and was met by a wonderful staff member who explained the workings of the spa and other questions about the hotel I had. The facilities was also excellent including the pool, changing areas and communal spa. We didn't really check out the roof top bar as it was raining but what we saw of it was impressive. We also needed to leave early in the morning and Julie arranged for us to start our breakfast a little earlier than open time so we could have something to eat before we left for the airport. They also offered to pack us some breakfast if we preferred. These are the small touches that really set apart hotels from others. Thanks to Julie and the rest of the staff for making our last night in Hanoi a memorable one. We'll be back to stay longer next time.

There is nothing I didn't like about this hotel.