Really enjoyed my stay! Ms. Mai was so friendly and welcoming, reaching out before my stay and during my stay. The room was great, bed comfortable, perfect size for me. I forgot to ask to have my room made up twice and both days I came home to fresh towels and water left outside my door waiting for me, which was a lovely touch. The location is fantastic, right in the heart of the action but my room was still peaceful and quiet. They also offer guests discounts on the massages at their spa. Would HIGHLY recommend! I will definitely be staying here on my next trip to Hanoi. Thank you so much team!

Friendly staff, great location, exactly what it says on the tin. Clean room, shower & toilet. Not sure what everyone’s problem is because what you see is what you get for the price. We stayed here 3 nights. No issues, reception lady was so kind and friendly. If you want 5 accommodation star then you need to pay for 5 star? It’s £10 a night - bargain. The only problem is other guests being noisy and having volume control problems but that’s not the hotel problem - the receptionist still apologised on behalf of them.

The hotel location was very convenient with F&B and shopping. Shower was good (after they fix the shower head). Ours was in the 4th floor w a lift. Buffet was good. Orange juice n lemon juice n hot/cold/RO water was always available at the lobby. Tea as well. Hand shoulder n leg Massage was ok, and right within the same hotel building. I would recommend this as a 3-4 star hotel.

Shower water wasn’t hot enough - they did say they’ve been trying to fix it for some time. It has a tiny window tightly shut n I didn’t open to see if there’s any view.

The stay at ambassador hotel was such an exceptional one. After some very rough days I was warmly welcomed by Mrs Mai. Whenever we met she asked about my wellbeing. No matter I had she and Mr Lee did their best to help me. I got fresh towels every day and they made up my room. I guess there is barely a wish they can't help you with. It was my very last stay in Hanoi and I do feel so happy, that is was at this wonderful place, run by lovely people. When you are in between, just stop scrolling and do book a room here. Then forget all your troubles and look forward to your stay. There won't be a better place you can find! Thank you so much, Mrs Mai and Mr Lee. You were just there right on time for me! All the best to you and hopefully see you soon! And to mention: the bed was giant and I had several fluffy and fresh pillows and it was soft and certainly the most comfortable bed I came across Viet Nam. Very clean place... You see: the list could go on and on....

Nothing to mention. Just asked them, if you have any needs

the staff was very helpful. At arrival we received a welcome drink and a snack. The room was very clean and looked really nice. Furthermore the shower had hot water and good water pressure

The reviews about the construction work next to the building are true. We experienced a lot of noise nuisance during the night.

We arrived to the hotel at 1am and the staff were there waiting for us for check in. Thank you for staying up that late and arranging transport from the airport. We stayed there for 2 nights and extended 1 more night because my husband got food poisoning. Miss Mai were very kind she arranged our bus transport to Cat ba and gave some warm rice for my husband to recover. We really appreciated our stay and will be back ! Location is great Rooms are clean and quiet Staff is super kind

Nothing

1. Cares for you - started from the moment you confirm the booking. Ms Mai will ask about your needs from airport transfer to day trips, filling any gaps you may have overlooked. 2. Superb English - from email to face to face conversations, it was clear and smooth without awkward google translate. Feel free to converse fully in English. 3. Patiently explains the day trip options so you can make your own best decision. After that, she helped me book my sleeper train tickets to Sapa and arrange a transfer. Saved me the hassle of securing transport separately. 4. Comfortable bed and clean room - Was able to replenish my sleep debt from past few days in Vietnam. Construction only happened in one of the two nights I’m here. On the night with construction, the noise is minimal, probably comparable to tv which I could totally sleep in. 5. If you read till here - Just go ahead to book. You will make a right choice.

Nil

The receptionist was really lovely and arranged an engagement party for my fiance! Was so sweet. We even got a free upgrade to a city view room. The hotel was overall okay. Perfect for 2 nights in Hanoi.

There was some mold in the bathroom. The receptionist was a little demanding by taking the phone and asked for a 10 review. Guess that's where they got the positive reviews from. But I like to give an honest review.

The place was classy, neat, clean and close to all of the necessities to exploring Hanoi. We had a warm welcome by Ms. Mai who was extremely helpful throughout the whole stay, offering suggestions for travel as well as asking us daily if our stay was going well. Mai was very proactive in her approach to ensuring we had the best stay possible and that’s exactly what we experienced. Thank you so much Mai cảm ơn 🙏🏽

the rooms were very good and clean, the staff great and helpful, I loved the location as well, could walk everywhere