The staff were so good. Thank you to Tracy and Henri for making our stay so wonderful. The service was so good that we came back after the Ha Giang loop tour. Arrived back at 2am and William and Daff were there fussing over us. They upgraded our room for free. We were so tired and it was like coming home. We were very grateful. The next day our train for Hue didn’t leave until 7.30pm. In that time they got all our laundry done and after we checked out we had free use of the pool, a room if we wanted it and they stored our luggage for us. The breakfast was a wonderful surprise. So good. Lots of choices- European, Vietnamese and Western food all represented. The beds were the softest we have had in Vietnam. Although the hotel is older, everything was so good that I would definitely come back. Can’t recommend it enough. Thank you to all the staff for your amazing service

Hotels a bit older but they are renovating its clean. As I said above, the service and breakfast is so good that it more then compensates.

The air conditioning did not run continuously and kept turning off which then made the room hot and humid at night when trying to sleep

Another outstanding boutique hotel. We have been spoilt in Vietnam! We had room 503, a front room with a balcony (to hot outside!) but gave great light into our room. Rooftop pool on the 7th floor, so great to cool off in. Loved watching the traffic and people below. The included breakfast was simple, but always, the fresh egg options on offer. Staff, special mention to William, were fantastic. GREAT location, easy walking in lots of directions. Super close to Train Street. I totally thought, what a tourist trap, but, do go at NIGHT! *We returned for 1 night had a Premium room with window (rm 401). It was good for the overnighter, but could feel gloomy/closed in for longer. Choose the front rooms (with balcony).

My adult son and I stayed for two weeks in June 25, splitting out time between Hanoi and Hoi An. This hotel was in a great location within walking distance of the main tourist areas such as train street, beer street, night markets etc. Nice rooms with fridge, great shower and air con. Lovely rooftop bar and pool and breakfast food was delicious - a great choice of hot and cold to satisfy most people. I slept really well every night. Staff were AMAZING! So friendly and go out of their way to make you feel welcome, even the kitchen staff would wave and nod if they saw me. Miss Daff and Miss Tracy helped with local questions, and trips to Ninh Binh and Halong Bay because some of the cheaper options you get what you pay for (long waiting time, bigger crowds etc) and these trips we organised through them were fabulous. The hotel gave us a small gift when we left them and it was hugs and handshakes all round while they navigated us across the mental traffic to our waiting taxi. What a fabulous adventure we had, and we would definitely recommend to other travellers.

Nothing.

Unfortunately on the day of travel we were informed of a problem with our room in a sister hotel. To be fair they offered us a room at this hotel which was in the Old Quarter so great for walking to places but a nightmare for taxis to take/pick up From . Beware if you have any tours booked. On our arrival we were assigned a room so settled in but then had to move because they had assigned us the wrong room. We were not happy as very tired from travelling but the staff were very apologetic and did their best. From then on all was good , staff were very obliging and friendly.

Had a wonderful stay at San Palace Hotel and Spa. The staff are amazing. After a late flight we arrived close to 11pm, the guys were super friendly and pointed us in the right direction of late night food. Anything we needed anything the team were super happy to oblige. It’s in a buzzy location on the edge of the old quarter, very quick walk to train street and about 10 mins walk to Hoam Kiem lake. Heaps of diverse food and snack options in any direction nearby. We had a twin room with a balcony which was incredible. Loved watching the world go by through the window. If you’re bothered by street noise, maybe bring earplugs but I got used to it quickly and found it quite comforting.

The pool is wonderful but quite small. In the late afternoon when a few groups of people are up there it feels full pretty quickly but this was fine for me, good way to chat to fellow travellers.

Our recent stay at San Palace Hotel was nothing short of extraordinary, thanks to the incredible staff and their outstanding service. From the moment we arrived, the reception team set the tone with their warm welcome and seamless check-in process. They went above and beyond to accommodate our needs, ensuring every request was met with a smile and a proactive approach. The restaurant staff were equally remarkable. They attentively catered to our dietary preferences The spa was another highlight of our stay. The team provided an atmosphere of relaxation and rejuvenation, tailoring treatments to our preferences. What truly stood out throughout our visit was the consistent adaptability and attentiveness of the entire team. No request was too small or too complex; they handled everything with professionalism and genuine care. San Palace is a place where exceptional service meets heartfelt hospitality. We can’t wait to return!

Can be a bit noisy from the outside but otherwise very comfortable

I am delighted to share my review of the San Palace Hotel in Hanoi. Choosing this hotel turned out to be the highlight of my vacation, something I didn't anticipate when making the decision. Upon my arrival at the hotel, I was assisted by the manager named Daff. Right from the beginning, she showed a genuine interest in ensuring my stay in Vietnam was exceptional. She asked about my preferences regarding places to visit and took the time to explore potential excursions with me. She then created a detailed itinerary, outlining the activities and exact timings for each day. Her meticulous planning took away all my worries, and all I had to do was be at the reception on time for my scheduled excursions. Given my tight schedule of only 6 days in Vietnam, this level of organization was invaluable. Daff also went above and beyond by providing me with packed lunches on days when time between excursions was limited. Her thoughtfulness was truly remarkable. Additionally, she recommended the best local eateries in Hanoi and shared insider tips on the most enjoyable spots to visit. Daff also provided me with valuable tips to avoid scams during my stay. The rest of the hotel staff were equally helpful and accommodating. On one occasion, I missed a bus for an excursion as it left earlier than expected. However, the hotel promptly arranged a taxi at their own expense, allowing me to catch up with the bus and join the tour. The beds were very comfortable, providing a restful sleep. In the mornings, it could get a bit noisy due to traffic, but it didn't significantly impact my overall experience. The breakfast was nice. I also enjoyed the cozy and delightful rooftop bar and the small pool at the hotel. It had just the right amount of people, creating a relaxed atmosphere. The view from up there was lovely. The hotel had a good selection of music playing, and what was even better was that it wasn't too loud.

Overall, a wonderful stay! I was very warmly welcomed upon arrival and even got an upgrade, which made the experience even better. The staff was amazing – super friendly and helpful. A big thank you to Daf, William, Henry, and Bee! The breakfast selection is excellent: there’s a large buffet with many international and Vietnamese options, including fresh juices, and you can also order from an à la carte menu (included). The rooftop is lovely, with an amazing view, and the pool is perfect for cooling off after a long and hot day. The bed was extremely comfortable, and the room was spacious with plenty of complimentary items. It was perfectly located to explore the city. Overall, you really get great value for money.

If I had to make one small comment, it’s that the windows aren’t soundproof, so you can still hear a bit of street noise at night — but it didn’t stop me from falling asleep.

A Memorable Stay Thanks to William and the Team We had a fantastic stay at the San Palace Hotel & Spa in Hanoi — the AC was pumping (a true luxury in the summer!), the rooms were clean and comfortable, and the breakfast was genuinely superb. But what made this a five-star experience wasn’t just the amenities — it was William at the front desk and his incredible team. After spending two months traveling across Vietnam with my family, our short time in Hanoi stood out as the best — thanks entirely to William. He didn’t just offer hotel service; he offered hospitality with heart. From thoughtful local recommendations to cultural insights and genuine conversation, William turned our hotel stay into a rich, welcoming cultural experience. He is a true gem — warm, professional, and passionate about making your stay unforgettable. If you’re lucky enough to meet him, you’re in for something special. Thank you, William. You made Hanoi unforgettable for us.