Had only booked for 2 nights but extended stay another 3 nights. Love the look and feel of the hotel. Staff cannot do enough for you and are super friendly (even gave me a small gift on departure and let me hang around until my sleeper bus). Would absolutely stay again

I would definitely stay again but there were a couple of issues, the internet barely worked while in my room which meant I had to use my data through out my stay. The room I was in also smelled damp which led me to leaving the extractor fan on throughout my stay. Lastly you can hear everything going on in the hotel. As mentioned though I wouldn’t hesitate to stay again but maybe request a different room

Staff were so friendly and accommodating. Each day they asked what our plans were and made recommendations. The hotel is 2 mins from the entrance to the old town. The room was exactly as described and provided conditioner as well as shampoo. The breakfast was the best I'd had in Vietnam - a good mix of Vietnamese and Western with a wide variety of fresh fruits on offer. We also got a little gift on check out.

The bed was a little hard but generally that's standard throughout Vietnam. Just a shame we had to leave early on the last day and missed out on the breakfast

The staff were all extremely nice, very attentive and professional. Lin was especially helpful and kind despite her busy schedule attending to guests needs. She has a wonderful work ethic. In addition to the great staff, the location was very convenient as its location is close to the old town historical sites, restaurants, bars, etc… The breakfast was also very good. Plenty of options, fruits, vegetables, pastries, some local cuisine and of course, great coffee. I hope to visit again next year.

Nothing.

Very close to everything we are interested in at Hoi An. Staff is excellent and friendly. Breakfast is good and lunch is good also. The spring rolls was exceptional. The spa was great. Car service from/to airport is good value.

Only one key card per room. It was so hot outside. If you have to go out, you have to take key which turns off the A/C. When you go back to your room, its hot. It takes awhile for the room to cool. The window in our room is like a heater when the sun is up. Needs a better curtain. The TV is not user friendly, you have to figure out how to turn it on. The refrigerator in the room does not cool enough.

Staff was very nice and friendly and can speak good english! They will recommend you the best places to go in Hoi An. The hotel has a restaurant that serves great vietnamese food, and you can also exchange money at the hotel. They also have spa and massage services, the rooms were very clean and breakfast was good too, lots of vietnamese food options. They can also arrange tours and transportation for you! Please ask them nicely :) Hoi An has a lot of foreign tourists and we've seen too many of them be rude and entitled, please be nicer to the staff.

Not the hotel's fault, but across the hotel there's a plaza where the locals hold their events! It can be quite noisy, during our stay there was a school event for the local and it woke us up at 6 am. But it ended early and was not that much of a big deal :) I think this rarely occurs though, just something to keep in mind!

The hotel location is great. A two min walk to old town. The rooms are large and the balcony was great. Ask for room 201. The beds were very comfortable. The breakfast that is included was great with lots of options. The staff were amazing. Very helpful and always smiling. Every time you return to the hotel they give you a juice. On check out they gave us all little gifts of thanks and walk with you to your car to wave goodbye. Sweetest folks. Would stay there again.

Nothing. It was all great

A huge assortment of breakfast available here, and a new option or two every day if you stay a number of nights. Amazing service from Linh in particular who was patient and knowledgeable about all things hoi an and travel through to other regions. The owner and staff invited all guests to a free new years dinner as well where we met a number of other travellers. Friendly and professional.

A little noisy from its location close to the corner of a busy street, but it's a small price to pay for the location.

Everything the location is really nice because you are just 5-10 min walk from the old town and the staff is fantastic! They gave us wonderful recommendations and their service, friendliness and professionalism is top tier. They speak really good English and they really want you to feel like you’re at home. I can’t throw them enough flowers, they are amazing people and I would recommend to stay there to everyone!

The staff were lovely and very attentive. Breakfast was really nice and they even prepared a takeaway option when we had to leave early in the morning for the airport. They also offered taxi to the airport at a really good rate compared to Grab.

Room was a bit small.

The staff was amazing, kind and caring, assistance with any question, we received a cake and a gift when we left the hotel, we booked one night and stayed 7 nights, the breakfast is excellent and meets all expectations. The location is excellent close to the old city