I recently had the pleasure of staying at this incredible hotel in Hoi An, and I can confidently say it’s the best in Vietnam. From the moment I arrived, I was warmly welcomed by Ann and Cherry, whose exceptional hospitality made my stay truly unforgettable. Their genuine care and dedication to ensuring every guest’s comfort and satisfaction were evident in everything they did. Ann and Cherry went above and beyond to make my stay perfect. They were always available to offer assistance, provide recommendations, and ensure that every need was met with a smile. Their friendly and professional demeanor made me feel like a valued guest from the start. The room I stayed in was immaculate, spacious, and beautifully decorated, offering all the amenities one could need for a comfortable and relaxing stay. The cleanliness and attention to detail were top-notch, making me feel right at home. The hotel’s location is another highlight. Situated in a prime spot in Hoi An, it provided easy access to the town’s main attractions, yet it was peaceful and serene, offering a perfect retreat after a day of exploring. Every moment of my stay was filled with joy, largely thanks to Ann and Cherry’s outstanding service. I highly recommend this hotel to anyone visiting Hoi An – it truly is a gem and a place I look forward to returning to in the future.

Breakfast is a little poor, although was made with a lot of love

We couldn't have picked a better hotel than this one! They immediately connect with you via WhatsApp upon booking & are expert communicators. Gavy was the most welcoming, kind, & wonderfully helpful person! Our flight was delayed & she waited for us anyways. She gave us a little pamphlet with all kinds of great suggestions. Our room was very clean and comfortable. After we'd go out exploring we'd come back & chat with her about what we ate & where we went. I was happy to hear that her employer makes a point to have her (& other staff) go see the local attractions so they can vouch for what they suggest. If you're debating it, just book the room. You will not regret it!

Wonderful stay in the centre of Hoi An. So close to the old town but on a nice quiet street. The room was comfortable and spacious and the air con was excellent. We really enjoyed the breakfast - not a huge choice but cooked to order each morning - loved the banana pancake! And lovely fresh fruit. Appreciated the chilled drinking water available in the reception. Very kind and helpful staff - thank you!

The shower could be better - plenty of hot water and good pressure but the angle of the shower head on the wall makes it spray across the bathroom. A better shower head holder / bracket would fix this issue!

Lily, Hannah, Cuc, and other staff were so welcoming, able to answer all my questions, arranged tours, got me performance and bus tickets, rented me a bicycle, and packed me early morning breakfasts. My original stay was for 5 days, but I enjoyed it so much I extended my stay by 2 days. The location is very accessible to Old Town without it being too close. The breakfast was both generous and delicious. The access to cold water, Vietnamese coffee, and very good room air conditioning made my stay comfortable. The free walking tour was also excellent. I would concur with the many reviewers that this is an excellent hotel with wonderful staff!! Thank you Lily, Hannah, Cuc, and all the other staff.

Everything was great?

Our room was comfortable and the location was great, just a 5 minute walk into the old town! We did the walking tour with Cindy and it was a perfect way to learn about the history of Hoi An! The staff at the front desk were so friendly and helpful, especially Gavy! We also really appreciated the guide given to us at check in with great recommendations for restaurants, local dishes, and activities to take part in. We also booked onward travel through the hotel which was easy and included pick up in the evening. The staff also gave us towels to shower with after check out so that we were fresh for our overnight bus!! ☺️

Excellent location, very professional and friendly front desk staff. Also very helpful with local recommendations and bookings with popular attractions like the Hoi An Memories experience. Their free walking tour was a highlight of my visit. The female tour guide was engaging, knowledgeable, professional and personable. Their hotel brochure is very comprehensive, listing recommended local cuisine restaurants and cafés, markets, and attractions. Perfect for first-time visitors of Hoi An like myself. The room was spacious, comfortable, and nicely designed. Overall, a great stay! I would definitely stay here again when I come back to Hoi An. 💯👍

Nothing. My only one recommendation is to consider including a small hotel-sized refrigerator in the room.

Hoianese Center Hotel is the true definition of excellent service! The staff is so friendly, polite and helpful. They arrange everything for you such as transfers, amazing day trips, activities and even a free walking tour, which was guided by Cindy. The staff members I’ve interacted mostly were Min, Helen and Cindy, the tour guide. Min was the first staff member who received me. She immediately made a positive and welcoming impression. I also had multiple conversations with Helen who was always smiling and open for a chat! Like Min, Helen was very passionate to help me with everything and answer every question I had. Cindy was a very open-minded person who told a lot of interesting things about Hoi An. She’s a true local with a big heart for her hometown. It is really good to see how much the staff love Hoi An and are willing to guide you through the old town. The staff is very heartwarming and made my stay in Hoi An the best during my Southeast Asia trip. I would definitely book again at Hoi An Center!

What can I see .. couldn’t pick better . So happy that I stayed here . Small hotel in the very center of town - near to everything by 5 minutes walk -perfect location!! The rooms are nice and super clean the bed is comfy shower was excellent too and soup and shampoo had the best smell! . Breakfast was good and fresh made in spot by reservation . The place is running very professional and seems they know what they doing . I must mention the amazing welcoming by the girls at the reception, Gavy and lily - so nice and friendly but not in the overwhelming way - they were professional and knew exactly what to say and how to behave with clients - normally I like my privacy but it was pleasant to chat with them and get some information- everything with smile and amazing service skills.

The room was a bit small and no view but I booked the only room option that left . T.v and fridge could have been huge upgrade for my opinion- but in general very cosy room with good bed and shower and clean so that’s the most important.

The staff were amazing and always so helpful when we wanted to book something or had any questions. Vy was lovely and greeted us by name everyday, and Lily was very friendly and gave us such helpful insights about the area. Our was also cleaned everyday and we really appreciated the pre check-in service by arranging our transport to the hotel and post check-out service by being able to use the showers and free coffee and water before our sleeper bus journey, which they also arranged for us. The location was also perfect!

Nothing

Everything about this stay was top notch. Do not miss to book and stay with them if you are in Hoi An. Even before we checked in, they helped us on deciding the pick up from Hue airport/Da Nang airport and how we can plan our 2n/3d stay in Hoi An. They would respond within no time to all your queries on phone or WhatsApp. Helped us in late check-in as our onwards flight was delayed. The moment we finished our check in formalities, we were greeted with complimentary coconut coffee and condensed milk coffee. Hannah helped us to plan our sight seeing with all possible options to cover maximum possible places with most economical cost. Almost 30 minutes was spent with us so that we love every minute in Hoi An. Right from places not to miss to lantern/coffee making classes to best places for getting 24 hour suit/shoes to night market to free walking tour everything was covered. Never experienced such an involvement of hotel staff ever in any of our hotel stay. Rooms are cozy and value for money, hotel is situated in one the most happening lanes with all the hostels and boutique hotels around and walking distance to old market. We booked the stay through Booking.com for 2 nights. Sightseeing - We booked coconut boat ride through them with a service of pick up and drop, lantern making, marble mountain and ling unh Pagoda tour. They even got us the tickets for the famous Teh Dar show (Vietnamese Bamboo circus) which happens in selected days of the week (Not to be missed and Do prior bookings as it is very popular and is only on limited days of the week). We even got the return taxi ride to Ba Na hills booked through them and it was very comfortable and at market rate. Even Marble mountain, Ling unh Pagoda, My khe beach and dropping at Da nang station was a comfortable ride while booking through them. They even arrange other tours like cycling if you require. Do try and get the booking done through them as it is very reliable and also cost effective.

Just that elevator is not available and room can be at 1st or 2nd floor. But that's not much a fuss as compared to what exceptional service that you shall receive during your stay.