I recently had the pleasure of staying at this incredible hotel in Hoi An, and I can confidently say it’s the best in Vietnam. From the moment I arrived, I was warmly welcomed by Ann and Cherry, whose exceptional hospitality made my stay truly unforgettable. Their genuine care and dedication to ensuring every guest’s comfort and satisfaction were evident in everything they did. Ann and Cherry went above and beyond to make my stay perfect. They were always available to offer assistance, provide recommendations, and ensure that every need was met with a smile. Their friendly and professional demeanor made me feel like a valued guest from the start. The room I stayed in was immaculate, spacious, and beautifully decorated, offering all the amenities one could need for a comfortable and relaxing stay. The cleanliness and attention to detail were top-notch, making me feel right at home. The hotel’s location is another highlight. Situated in a prime spot in Hoi An, it provided easy access to the town’s main attractions, yet it was peaceful and serene, offering a perfect retreat after a day of exploring. Every moment of my stay was filled with joy, largely thanks to Ann and Cherry’s outstanding service. I highly recommend this hotel to anyone visiting Hoi An – it truly is a gem and a place I look forward to returning to in the future.

Breakfast is a little poor, although was made with a lot of love

We couldn't have picked a better hotel than this one! They immediately connect with you via WhatsApp upon booking & are expert communicators. Gavy was the most welcoming, kind, & wonderfully helpful person! Our flight was delayed & she waited for us anyways. She gave us a little pamphlet with all kinds of great suggestions. Our room was very clean and comfortable. After we'd go out exploring we'd come back & chat with her about what we ate & where we went. I was happy to hear that her employer makes a point to have her (& other staff) go see the local attractions so they can vouch for what they suggest. If you're debating it, just book the room. You will not regret it!

Lily, Hannah, Cuc, and other staff were so welcoming, able to answer all my questions, arranged tours, got me performance and bus tickets, rented me a bicycle, and packed me early morning breakfasts. My original stay was for 5 days, but I enjoyed it so much I extended my stay by 2 days. The location is very accessible to Old Town without it being too close. The breakfast was both generous and delicious. The access to cold water, Vietnamese coffee, and very good room air conditioning made my stay comfortable. The free walking tour was also excellent. I would concur with the many reviewers that this is an excellent hotel with wonderful staff!! Thank you Lily, Hannah, Cuc, and all the other staff.

Everything was great?

Hoianese Center Hotel is the true definition of excellent service! The staff is so friendly, polite and helpful. They arrange everything for you such as transfers, amazing day trips, activities and even a free walking tour, which was guided by Cindy. The staff members I’ve interacted mostly were Min, Helen and Cindy, the tour guide. Min was the first staff member who received me. She immediately made a positive and welcoming impression. I also had multiple conversations with Helen who was always smiling and open for a chat! Like Min, Helen was very passionate to help me with everything and answer every question I had. Cindy was a very open-minded person who told a lot of interesting things about Hoi An. She’s a true local with a big heart for her hometown. It is really good to see how much the staff love Hoi An and are willing to guide you through the old town. The staff is very heartwarming and made my stay in Hoi An the best during my Southeast Asia trip. I would definitely book again at Hoi An Center!

The reception staff, particularly Min and Lily , were fantastic...so enthusiastic and helpful...particularly with bike rentals, Bamboo Circus tickets, and a flood in our bathroom!! Big bedroom with a balcony...lovely. So clean, and with a balcony!! Free bottles of cold water in the reception fridge, at any time. Fantastic " free walking tour", organised by the hotel...super guide Bao! Los of information given by the hotel to help us nake the very most of our stay ie local restaurants serving local delicacies. Hotel location was excellent.

Our breakfasts had the potential to be great, with good ingredients- fresh fruit, eggs, etc but the bread and coffee was not to our taste...the drip coffee took so long it was always cool, and the bread was cheap. (We had been eating Pho for weeks so just wanted a change!!)

We fell in love with Hoi An thanks to the Hoianese Hotel! We got there and our receptionist Min welcomed us so warmly and showed us everything Hoi An has to offer including recommendations for food, tailoring, activities, and more. Everything Min recommended was a hit! Throughout our whole stay, Min assisted us with activities and tours we wanted to do. We joined the free walking tour guided by the wonderful Cindy and learned so much about Hoi An’s history. We also joined the basket boat tour and the cooking class which we thoroughly enjoyed! The experiences that we had in Hoi An were all made possible by this hotel and its staff. Towards the end of our stay, I unfortunately left my phone at the hotel and the Hoianese team did everything they can to send my phone to the airport before my flight had to leave. I am so thankful for Min and the whole Hoianese team for the amazing experience, their sincerity, and unparalleled hospitality. I definitely recommend staying with them! I can’t wait to be back in Hoi an because of this experience and will definitely stay at Hotel Hoianese again.

Can’t even put into words how truly lovely a stay we had. Hannah and Lily are a massive credit to the hotel who from the start went above and beyond to make our stay amazing. The room was clean and spacious and we had no issues with it. The location is perfect to get to lantern boats / old town , so many food places , tailors etc pretty much everything you need with walking distance. Hannah and Lily kept us well informed about the area and offered advice when needed / gave us a detailed map before we started or the area which Lily throughly went through and also helped us get a cooking class (would recommend) Hannah even so kindly ran over to another hotel to get me rice when i stupidly dropped my airpod in the loo😅 Such kind women who will make you feel so welcomed. Can’t recommend this hotel enough !!!!

Just a heads up no fridge but you can get free cold water top up glass bottles at reception which means it was really not an issue for us

I was looking at a few different places in Hoi An. If you're reading this, just stop and book this place, Hannah and Lily the front desk staff were amazing, they got me set up with transit to and from Da Nang and then helped me out with things to do. Room was big, clean , AC worked great, and a nice hot shower. One other note, the hotel offers a free tour. Normally I'm wary of "free" tours but this was totally worth it. Our tour guide Cindy was local to Hoi An and this was probably one of the best tours I've taken in years, give it a go you won't regret it!

None, I was a happy camper.

Min, Lilly, and Sindhi made this stay exceptional. From the moment I walked in they were incredibly helpful with everything from food, to things to do, to booking buses, booking shows etc. The walking tour was so amazing, Sindi is a great guide and had loads to teach us! The beds are comfy, rooms are really clean, it feels safe and the location is perfect. Central yet quiet. I extended my stay two more night. I couldn’t recommend this any more. The hospitality itself is enough to make me come back. Special thanks to Min. Definitely my best stay in South east Asia.

Nothing.

Hannah and Lilly were so helpful and attentive! Did free walking tour on our first morning and it was a great way to see Hoi An. Had breakfast one morning and it was freshly made and very tasty. Got laundry done in hotel and it was very reasonable. Rented bikes through hotel which was very handy and was also able to get a transfer to Danang

Only thing potentially could do with is a fridge in the room for water! Free water at reception is great though