The basics were there: hot water, good shower pressure, curtains to block out the lights, good mattresses and pillows, no insects. The buffet breakfast was copious and of good quality, the (unheated) swimming pool was nice and clean, and the small communal jacuzzi was a nice plus. There is free parking on site, as well as a bar, a restaurant and a small convenience store.

The room smelled mold, we were assigned a room on the lowest floor so maybe the aeration is not so good there. That floor also looked a little bit creepy. The shower leaked and the bathroom generally seemed to need some renovations. No heating possible, we were a bit cold in the room. The sound insulation was poor, we could hear all the voices and noises from the corridor. Not very central (but centre reachable on foot via a big street).

Great experience. Breakfast was delicious. The pool was relaxing. Front desk personnel were friendly and professional. A few comments: 1. Room. It was really nice. It would've been perfect if it had a mini-fridge. 2. Customer Service. The attendant at the concierge office, where the hotel offers tours and sells various snacks and toiletries, needs to be retrained in customer service. He never smiled or offered a greeting. He needs to be retrained or get a job as an accountant. Otherwise, great stay. Thanks! Bruce

The hospitality was exceptional, the waiters, bartender did and exceptional job

They was noise late hour at the pool, the facility need a little maintenance, bathroom was not cleaned properly, room didn’t have any fridge and bed was very noisy when turning on it. Chairs and carpet need to be clean a lots of stain. One thing is the saloneers need to be my corteous as a guest coffer turn over on the table and no one provides assistance cleaning the table, the guest him self clean the messed and the table and kneel on the floor and clean the when they was two server and no one provided assistance to the guest

Booked this hotel for my final three days of travelling, and didn't leave it for the entirety of the three days. I enjoyed my stay - the room was large and had two double beds with AC, tea and coffee facilities, a TV, toiletries as well as a shower and bath. There were also two tables so I could work comfortably from different areas in the room. Breakfast was good, although the amount on offer wasn't as large as other similar hotels. The pool and hot tub were great and they had competitive prices for the onsite bar and restaurant, although the shop on site could be stocked with more of a selection! The bar also had snacky things that weren't detailed on their menu, which was great for when I didn't want a big meal! Staff were 10/10 - super friendly and always happy to help.

The ventilation in the bathroom wasn't too good so often it would be wet for hours after a shower! Not many vegan options (none at all in the shop).

The room was great. Bed was very comfortable air conditioning was good. The room was pretty quiet. The food was not bad in the restaurant. The prices were just as expensive as what one would pay in California. I heard Costa Rica was expensive but I find it unnecessarily so.

Taxes on the hotel bill were high for the restaurant I think it hit 30% in total of the two taxes charged. The breakfast could be better.

The breakfast was delicious! The service spectacular! The beds so comfortable. It setting inside was so peaceful and felt like paradise!

The sign of the ice machine was misleading and I walked around and around to find it. I would also really have appreciated a place to refill my water bottle. I don’t like using single use bottles and would have saved you a couple of bottles had I been able to fill my own.

Everything was amazing, except for the dessert at the restaurant.

The dessert at the restaurant. We ordered 2 types of dessert and they were inedible. We didn't eat them. I told the waiter. I noticed that other guests at other tables tasted their desserts, and all had a similar reaction. When we received the bill, they charged us for the desserts. I explained again, the the main waiter argued with me until finally he removed the charges. The meal was excellent, so I was surprised by the quality of the desserts.

The place is really nice, the staff is super attentive , safe , the breakfast buffet 😀 amazing. I was there for a whole week .room super clean . Only minus is that they don't have microwave in the rooms so for a long stay is always good to have one .the refrigerator is at your request I will definitely go back!

Beautiful hotel with great facilities. The hotel is a little older, but it has a great charm to it. The rooms were spacious with great views, and the staff was friendly and helpful. The bed was comfortable, and the rooms was massive with plenty of outlets and in room provisions. The facility amenities were great, and parking was plentiful. The breakfast was wonderful, and the restaurant was helpful and accommodating especially for food allergies. All in all, was a great place for a great price.

The location was a bit remote in terms of restaurants and stores around, so expect a short drive to get to San Jose's sights, but the hotel is very accomodating to this and has shuttles and transportation recommendations. The facilities are a bit old, so expect a few noises here or there with the thin walls.

Good Hotel Overall. The housekeeping was good and cleaned the room well. The location was okay but needed a car to get everywhere. The reception staff were amazing and the breakfast was. Wry good.

The tea/coffee in room was limited. They had a coffee machine in the room but they don’t replace the capsules!! Meaning you can only have coffee on the first day. This is unacceptable. The pool was not heated. The hot tub was too hot. So they need to work on getting the temperature right for the facilities.