Room was clean and spacious. Shower shampoo and conditioner smelled amazing! I will have to get some for myself. The area was very quiet so our stay was very restful. The staff were very welcoming and quick to address any issues we had with our keys not working. Thank you Best Western for a great stay. I will always be looking for a Best Western when traveling.

No issues to report.

Our room was clean and well done. The bed was comfortable, the linens were clean, and it was a good space for 2 people. We also ate breakfast at the hotel and enjoyed the options and service. The Laundry/ice facilities needed some work but it was a minor inconvenience, not a big issue.

This is a motel style where the doors open directly to the parking lot area. Our door did not seal well so the cars/trucks coming and going seemed very loud. We never felt unsafe but it was disruptive.

Staff friendliness, great customer service, great pricing and breakfast was great. Waffle mix and egg omelettes were delicious 🤤. Water pressure in shower was great.

Didn’t like the sausage patties (didn’t like the taste). Building conditions are a bit outdated: Our toilet rocked when we sat on it, bedroom door didn’t close all the way. It didn’t lock all the way so we had to use the chain to feel a bit safer. Our beds were on wheeled frame which made them slide around when one of us got up at night; we couldn’t find the lock mechanism to stop the bed from rolling.

Staff was really nice to me as soon as I walked in to check in. There is plenty of parking lot for everyone, cars/pickup even, semis close to downtown and you have lots of close by stores

AC was not cool enough, and cant even crack the window an inch or nothing. They just need to maybe clean filters to get them to cool down more.

Front desk was nice

The room was not cleaned properly, housekeeping told me to mop my own room & that after being there for two nights I wasn’t supposed to get my room cleaned

Breakfast was good. The (African American) Breakfast lady was very nice and friendly. She gets a 15 out of 10. She was an awesome person and made sure I got some food for my family. Bathroom curtain was ripped Hand towels were a bit dirty, they had stains. Location was good , easy to find. Even though, there were minor issues, I will stay there in the future.

Dirty hand towels Ripped shower curtain Food ran out, but then was replenish

Super close the the festival venue we were attending and walking distance to old town Sac.

I wish they would accept cash payments, it doesn’t leave travelers with a lot of options when only credit cards are accepted. The bed was a little too firm, but not a huge deal in the grand scheme of things. My biggest peeve is that the housekeepers cleaned our room each day (which is fine) but the first day did not replace the towels that were taken out. We were left 1 towel, then the second day they threw away the soap we were using but didn’t leave a replacement. None of it was major, just a little annoying when you go to wash hands or shower.

Location near gas stations, freeway, and restaurant. Guest private access to walk trail along river and to Discovery Park.

There was a lot of insects ie. big pink caterpillars, lizards, wasps, and spiders. A lot of spider webs on patio, fence, even on vending machines.

Very nice staff and very helpful. First time I had a desk clerk call and ask if the room is ok. The young laby in the breakfast room was also very nice and assisted us with making waffles. Totally great experience. I will be staying at comfort inn in the future..

Nothing

The staff was great. I am a senior and disabled. The staff was available to assist me at every turn. The room was very comfortable and clean. I enjoyed my stay. I will stay again. Special thanks to Keisha.

The location is not the best.