It was clean great location easy access to food.

There was a smell in the rooms of mildew .

We've stayed at this hotel many times. It's comfortable, clean, and close to our venue. Because we've been here so many times, I was surprised at how the price had increased.

The price. It's a fine hotel, but hardly worth the price increase. I am on the road 100 days out of the year. This year I found that there were price increases pretty much across the board.

The rooms were comfortable and clean and the staff were great.

I stood at this location 5 years ago, and you can see the tear and wear that has happened to this hotel. There were some holes in the curtains and patched-up holes in the ceiling and shower. The pool needs to be cleaned more often, and various breakfast options would have been a good touch. We had an issue with the children's cable channels which was unfortunate since we had children with us. More accessibility to hand carts for luggages and bags should be considered.

I love everything about it the place was beautiful. I wish we would have made it to breakfast and the pool but unfortunately we over slept but I bet it would have been amazing. Cannot wait to come back but just a thought of having some better and bigger shampoo, conditioner and body wash would have been perfect.

There wasn't one thing I didn't like.

I liked the hotel.

I did not get a receipt because according to the staff I booked through Expedia. I booked this reservation and the previous one in Connecticut through the Comfort Inn web site so how come now it is through Expedia. I also do not get my credit for the stay. That sucks

Indoor pool/spa, bed was comfortable, staff is very nice, I can't comment on breakfast as I sleep thru it! One of these days, maybe I can comment on it. They have great lemonade in the lobby along with coffee too!

People over taking the pool and my child got spooked (he has asd) but it all worked out

I have stayed in West Springfield many times. Sometimes, in order to pay less, I have stayed in hotels in a part of West Springfield that does not feel entirely safe. I think that the extra that I payed for this location was worth it for the peace of mind. I also liked the walk in shower. The doors on the shower had very sustantial hardware and worked perfectly; this is not always the case with such things. The breakfast was good. The sausages were very nice and the coffee was pretty good; a surprise. I will stay here again.

Staff was nice and helpful pool was always clean and bed were very comfortable

We had made last minute reservations the room was 100) more than the day before on booking.com but the hotel we had booked had faulty information on booking.come that was not updated about the pool that had been closed for a month and was shown as open a week before booking agent at hotel wanted to charge us an additional 100$ over what was on booking.com which was then 200$ more rHan what was offered the day before . The pricing inconsistencies and the faulty information on the website cost me 200$ I was very happy with the hotel and how they accommodated us but will probably use a different booking agent next time.

easy access from highway many places to eat and shop felt secure

wasn’t aware there would be homeless folks staying there. They were all polite and there were no issues but it was obvious they were not travelers

Location to Big E

Nice breakfast but it would be good to have some wheat flakes for breakfast choice. Housekeeping schedule confusing. Are rooms refreshed each day with towels? We had to ask for new towels.