The woman in charge of the breakfast area is amazing. Has a great personality and always kept a clean. Hope she is praised for all her hard work. Love the location to carowinds but also anywhere else we were traveling. Great for Charlotte area without the traffic.

Maybe suggest a parking paper pass or something because of the traffic of the location of carowinds and taking up spots....I don't mind a hotel that accepts pets I think it's great but it seemed if I passed a room a dog could hear me on the other side kinda worried me... almost wish they pet rooms were a little separated.... also was there from mon to Fri thought I would get towels at least once because the paper said every 3rd day without asking...

When I arrived to check in, there was no record of my reservation which was made through Booking.com. Not sure what the issue was, but the receptionist kindly worked with me and Booking. Com to resolve the issue. Other than that, the facilities were great, the included breakfast was as expected. Other amenities were not used so I cannot comment on those. I chose this hotel mainly for the location and it served that purpose very well.

Just across the road from carowinds..room had coffee maker fridge microwave..little store at the office good for late night snacks or travel items .there's a small gym that I used several times

Pool was closed,no reason given .all rooms are interior rooms...many people prefer that for safety reasons..but I like to be able to go to my vehicle without having to walk thru the lobby and talk to personnel every time..but that's just me

Proximity to park, friendliness of staff, hot shower with pressure, comfortable beds, cold ac.

Both elevators were out of commission and building is older. Bathroom renovations were somewhat sloppy, caulking was rough, a sheetrock screw was left holding up part of the front of the vanity. There was a note at the front desk stating that towels were in short supply, had to bring used ones to desk to get replaced. Minor inconveniences but worth noting. Elevators could be an issue to certain people with small children or health concerns.

I waited at the from desk for 15 minutes for check in before being acknowledged, while the clerk was in the back. I could hear him talking. First floor smelled of cigarettes and urine. The 3rd floor smelled much cleaner. Bathrooms outdated and very small and shelves in bathroom dusty. Room fairly clean. We didn't use the pool but had a good window view. Pool was filthy. I know it's not in season but at least keep it presentable. If I ever go back, I don't think I would use the pool because it was sooooo filthy.

Customer Service at desk.

Breakfast was good. The ladies cleaning the tables and making sure none of the food ran out was very polite.

The pool, looked nasty and cloudy. You are unable to see the bottom. Chairs out side were broken. AC unit above our door going to the pool area was leaking water down so you are unable to sit by the door without getting wet.

The locating was awesome close to the amusement park and the fast food restaurants. Pool was amazing the beds were comfortable

The room phones did not work. The vending machine on the third floor did not work. The food delivery menu that’s located in the room was not up to date. The front desk clerk had no clue about the food delivery to the hotel and did not give me any information regarding what restaurant delivers to the hotel. The tv remote batteries were dead I had to walk to the front desk and ask for more batteries. The internet and cell phone reception kept dropping my calls the toilet was way too low

I loved the beds they were very comfortable. Also the location was right where I wanted to be and the breakfast was good every morninf

I didn't like the ac unit once it shut off to warm up it seemed to get the room pretty warm for the couple of minutes it shuts off.

The convenience of the hotel literally being the exact same entrance as Carowinds was the best thing about it

I didn't like that I asked when making reservations to get 2 rooms right beside each other, being that I brought my family, they refused to accommodate. Which was very disappointing 😞

I liked the quick check in and the room was clean

1. Room 308s toilet when flushed made an awful moaning looong squeal! 2. The pillows are too small, if you call them pillows!? 3. The gravy for the biscuits was gross. Couldn't finish the first bite, eggs were so so, and the waffles were ?'able 4. The chair in the room at the desk was damaged and dangerous, it layer back without anyone in it. 5. Room was a good size but the bathroom there is hardly room for one person to turn around- it does have a king bed so there is more than likely 2 people trying to use the bathroom!