Amazing hotel from the friendly staff and the amazing clean smell of the hotel as you enter in. Our room was small for a suite for our family of 4 but comfortable. The only issues I had were the lack of extra linen in rooms when we arrived…. Never had enough blankets and sheets pillows. The bedding is fine for people who are always hot but very thin for my liking. Also had spots of some kind on them. Also no usb port for phone and tablets which was very disappointing since lessen hotels have them. Pool are was clean and excellent for my kids to swim in peace. The hotel it’s self was very family friendly and definitely a win win for or weekend getaway.

We love this location. We’ve stayed here multiple times. With the exceptional breakfast and two complimentary drinks the price is well worth it.

This stay was a little aggravating on the first day. We had no idea that there was the massive event that was happening on Friday night. There was no where to park for your paying guests. We had to park way up past the movie theater and lug our luggage to your hotel. That was unacceptable and ridiculous in my opinion. I know you won’t advertise you are having an even due to the fact that a lot of people wouldn’t stay on nights like those but I can say my eyes have been opened and I will be looking prior to ever booking with you or another hotel again.

The hotel was nice. Beds were comfortable, room was good size and comfortable. Shower was hot. Hotel offers a good selection for breakfast and a great happy hour. We ordered room service and the food was good (hot and seasoned well). The area is a little on the outskirts of downtown Charlotte (about 10-15 minutes depending on traffic).

The parking is free but the lot is shared with at least 2 other hotels. One night after going out, we had to park about 1 block from the hotel on the street because the parking lot was full. Pool was kind of small

I live in Charlotte, so this was pretty much a "Staycation" of sorts. I was there to attend a church Women's Event which started on Friday with Meet & Greet and Saturday Conference. The room and conference space was wonderful.

There was a little mishap with the audio/conference equipment which delayed our conference about 20 minutes or so. Otherwise, everything was superb.

Friendly staff. Allow dogs for a fee which is a HUGE plus for us when traveling. Accommodating to our needs since we had dogs.

Did not provide a doggie care package like a few other hotels do. It would be a nice touch. Offer a discount for volunteers who volunteer at Operation Christmas Child facility near by. Provide a refund on dog fee if room clean upon inspection. Especially if dogs were in a kennel during stay in the room and not running around within the room. Otherwise, it was a nice stay and highly recommend.

Room was nice size and very clean, and very quiet until our last night. The amenities were very good, especially breakfast.

The neighbors above us and next door were so noisy on our last evening, that we complained to the front desk, who had to call police. We had to check out earlier than planned because we could not sleep.

The room/suite was clean and very roomy. I liked the walk-in shower since my husband is disabled. The made to order breakfast was Delicious! We enjoyed our stay!

The cocktail hour could have a better variety of food or appetizers. The chips and veggies were not a crowd pleaser and kept running out. Maybe chicken nuggets, BBQ meatballs, and a cheese/vegetable tray would have been better for me and others.

Excellent location, rooms were clean and the staff was friendly.

The bathroom has no ventilation fan. Therefore, after a shower. The bathroom stayed steamy and hot for a long time. The towels were new but not washed. Lint was all over my clothing and body. The ac unit was on and off all night. Pillows were very flat

Clean rooms with great breakfast included

The manager did a poor job with check in at appropriate time. She stated she would help to get me in a room but then forgot about me and just left as it was time for her to get off. I waited until 4:30p to clock in which was a horrible experience with accommodating with check in. Driving all the way from Florida I was extremely tired and could not check in.

Location was great! The facility was great. I loved the ambiance. Room was a nice size and so comfortable.

The lighting in the bathroom. The light over the shower was brighter than the light over the sink which made it difficult to apply makeup. The pool was disappointing because it is super small and didn’t got above 5’1”.