Lovely looking hotel and room, with some very clever storage to ensure you have all the facilities you need without taking up too much space- arguably the most spacious bathroom we had the whole time we’ve been in Japan! Had a nice view of the street and nearby buildings but no road noise, very quiet. Probably also the comfiest bed/ pillows we had. Also had some of the better eco policies- whereas others around Japan made promises, they still put loads of amenities in the room unnecessarily, but Monday had them on hand to take only as required.

Not the best location- quite a walk from Toyosu or Shinonome stations (not too bad for us mind, but might be for others). Admittedly the hotel ran a shuttle bus but unfortunately never was at the times that worked for us (always quicker to walk!). Coffee wasn’t the best but also wasn’t the worst!

Breakfast had a great variety and all very delicious. Staff very friendly and helpful.

We asked the staff to assist us with making a reservation for a restaurant in Japan as the website would ask for our name in Hiragana (which as foreigner we didn't know nor could type). Also there are no phones in the room so we asked if they could call. We asked about three days in a row and they had difficulty even though we had the restaurant's website on our phones. One time we asked, it looked like the manager, (older gentleman) said that the staff could not help us. Finally we asked one of the staff when that Manager was not there and she got us the reservation! We were so happy and we hope she did not get in trouble.

I liked that the hotel came with a bath house, which is rare in Tokyo. I chose this hotel because of this facility. It is also opposite a 24 hour Aeon Mart! The staff were also very nice!

It is in between two stations, you have to walk about 10-15 minutes for each one. Or you can also take a bus, the bus stop is right in front of the hotel. The shuttle service was full when I tried to get on. So it was a bit annoying to walk home after a long day out. It is also far from the city center but if you’re visiting Odaiba malls, Team Lab or Disneyland, this hotel is great.

I had a fantastic stay at this hotel in Ueno! The location was perfect for exploring the city and accessing transit, making it a breeze to get around. The room was comfortable and cozy, offering a great place to relax after a day out. Check-in was straightforward, and the staff were friendly and accommodating for English speakers, making the whole process smooth and easy. Highly recommended for anyone looking for convenience and comfort in Ueno! Also there was a great tasty and very affordable breakfast in the morning.

Loved it

The room sizes for Tokyo were great, the view, proximity to shops, restaurants, Teamlab Planets & Legoland Discovery Centre. It was quiet, safe & the staff were really friendly and went out of their way to be helpful and the place was spotless.

There is a shuttle from the train station but unfortunately it didn’t match up with any of our travels and we felt it was too cold in the winter air to be hanging around waiting for it so we had to walk more when we were already very tired.

There myself and my spouse only. We got the r 3 beds so we put our luggage on one bed. Otherwise it would have been too small. It was clean. Location! The fish market was really wonderful to go to. You get the wharf vibe without the big crowd of Tokyo. We had the best sushi in Toyosu. Also took a cab to the fabric town- the best place to find fabric that you can see and touch for yourself.

Rooms very small. Just keep your stuff organized.

Location - Hotel is 25min bus ride to Tokyo Station and Gundum Base - Hotel is 20min car ride to Haneda Airport - There is 7eleven and Aeon Mall nearby. Cleanliness Friendly staff

The room was small, fits 3 single beds. No space to open my luggage on the floor. Only one stool in the room. Pillows were small and too soft. Had to request for more. Not enough vending machines in the hotel. No swimming pool for children. Only one outdoor onsen in the hotel.

Acceptable mattress, not too firm. Hotel sento was nice and didn't disallow tattoos (important for me) Shuttle bus to/from Toyosu station was a necessary and welcome amenity. Located next to 24/7 shopping centre/mall, very convenient.

Little tricky to use public transport/walk from hotel if you miss shuttle bus, so best to plan around it. Pillow was poor (we bring our own to ease this issue), which is standard in Japan. Room was a little cramped, but again pretty standard in Tokyo.

We arrived very early and our room wasn’t ready but the staff found us a room to use until our room was ready (for a small cost). They had a shuttle bus to the nearest train station but it was quicker to walk. 7/11 at door of hotel and shopping centre across the bridge with restaurants. There was an onsen but I wasn’t brave enough to use it. Held our luggage safely as we had a late flight. Amazing bathrooms, towels and bedding.

Our room was overlooking what seemed to be air conditioner fans which, even with windows closed, I could hear.

Every single staff is exceptionally friendly and helpful. They even upgraded our room, making it more spacious. The hotel also features an onsen, providing a perfect place to shower and relax at the end of the day.

The location is somewhat inconvenient, despite the hotel's shuttle buses to Toyosu Station in the morning and evening. We had to take a taxi when it rained because the buses don't run frequently. Nevertheless, we enjoyed our stay and would consider booking this hotel again in the future.