Of course, being Taj it has high standards. Rooms were very clean and we had a sea vue on the 23rd floor. Staff is very friendly and helpful. The dinner at Vista was also very good. Breakfast at the club lounge was delicious, and their service was good too.

The management of breakfast at L2 in the mornings looked like challenge. It was so busy and waiting in the queues was not a pleasant experience. For a hotel this size and price, there should be better arrangements to manage such busy times. We couldn't get in the L2 buffet breakfast both days. The queues put us off, so we used the club lounge, and it was very good.but not buffet.

Extremely warm and welcoming reception staff, and everyone for that matter. Initially had an issue with the allocated room which was extremely noisy due to construction work going on in the hotel. It did take a few follow ups but were ultimately upgraded into a quiet room with superb views after the Manager's intervention and also given lounge access with free cocktails & snacks during happy hours. Housekeeping was prompt and rooms were spotless. Good work, Ashwini, Marie & Prabhakar! Loved your farewell visit!

All was perfect except for the initial issue about the noisy room, which was satisfactorily resolved.

The location, although away from some of the 'crush' that is Mumbai, it's just a short (cheap) cab ride from any of the sights. The club facility with it's afternoon tea and evening happy hour were excellent. The room and general ambiance of the hotel was excellent. All the staff who work here go out of their way to make the stay a very pleasant one. Nothing is too much trouble. Particularly enjoyed rooftop swimming pool and leisure centre. Had a aromatherapy massage there that was actually the best I have ever had.... and I've had a few. Always felt very safe here.

As with any trip to India you have to steel yourself to the luxury and opulance of the interior of a great hotel chain against the abject poverty all around you on the outside. But that is India and it does seem to be changing for the better.

All the staff are exceptional. Nothing is too much trouble. Great lobby bar and tasty snacks. Amazing selection of whiskies - over 100! Taj Club rooms are great and the Club lounge is a great facility.

The hotel facade and some of the rooms are looking tired. However, the hotel has started to revamp both of these things, so I am sure it will retain its high standards. A coffee pod machine was provided in the room, but with no pods. I was told I would have to purchase them. Considering the price of the room, that is outrageous! Even budget hotels in the UK provide some pods!

Breakfast was great. Aneesh and the chef took great care of me at breakfast as I have severe peanut allergy. And despite the foods being labelled with allergens they made fresh food for me. Checked in with me a lot. Service was friendly and helpful. May have been nice to have fresh decaf coffee, but they were great at using my instant decaf and making coffee for me. Was going to stay at Novotel, but so glad I came here instead. Beautiful lobby, and facilities,esp sauna steam and gym. Well done Taj, would def come back !

Room a little dated. Some minor stains on the lampshade. Bathroom a little old. But for the money and Mumbai, I think it was good value Small complaint- , when checking in, receptionist a little minimal on detail, insisted on adding all incidentals upfront as well as room charge (never happened to me anywhere else in five star hotel ). No info on when breakfast was, facilities, no welcome drink until I asked. However I arrived now at Hyatt at Cochin and receptionist gave me all these details and even walked me to the lift! Garlands, welcome drink and tikka. Such a contrast. But this is a small detail and I did enjoy my stay and would come back.

Excellent food, polite staff. Rooms were clean and comfortable. Very child friendly and the location is unbeatable.

For the cost, it’s a bit absurd that the tvs aren’t smart. Even cheap airbnbs have smart TVs these days. Another reviewer called the staff robotic and I agree. It was difficult to get real engagement when trying to communicate an issue. The soundproofing in the rooms is very poor so it was very very loud at times, when there were events. We could hear every single word of our neighbour’s phone conversations. Impossible to eat at the poolside without being attacked by crows, which was quite funny but still annoying.

I stayed at this hotel for training and arrived two days early to explore Mumbai. My experience was truly unforgettable. As a solo traveler arriving at midnight, I appreciated the seamless airport pickup. Seeing the hotel staff waiting for me was a huge relief. The 40-minute ride allowed me to relax, and I was pleasantly surprised with a complimentary upgrade to the 24th floor. The luxurious room instantly eased my travel fatigue. Housekeeping’s thoughtful touches—handwritten notes, bath salts, a dessert, and even a rose—made my stay extra special. A heartfelt thank you to the 24th-floor team—Maeiexu, Dilip, and Binary—for making my Mumbai trip so memorable!

All good. But for the messed up order on the first day we arrived. Breakfast buffet next day morning was manageable by staff!! Chaotic ambience !! But rooms unparalled!! But nobody came to explain the things in the room how to use etc!! By the time we discovered it was time to check out!! Anyway we had good sleep and comfortable bath with searching for shower buttons 😄 for long !! Hairdryer use, wifi code housekeeping number was not known or told to us !! A/C was not operatable!!! As I adjusted it , it sprang back to the same it was in!!! But the property is beautiful and beyond!! Masala bay paneer tikka was yummy and more!!

Large and spacious rooms. The service for the rooms was impeccable. I was on the 19th floor and had Salil cleaning my room. The room was always extremely well cleaned and well stocked. He was very attentive and went beyond the service I receive from many other hotels. I also met his manager, Marie once and she was extremely friendly and engaging. The evening person, Rajkumar was also very helpful. I will give all the staff for the rooms 100% for service excellence. Especially Salil. The Chinese and Japanese restaurants on the first floor both had very good service and attentive staff as well as good food.

The service at the bar in the lobby was extremely slow. The bar by the pool was also very slow. Front desk staff weren’t always helpful with requests although some of them were. When I wanted to extend my stay and have a late checkout the lady I met at the front desk was rather unhelpful so I had to book online through booking.com. But the next day I met someone else who was nicer. The guys at the front desk were always nice and helpful though.

This is an outstanding hotel in Bandra West, away from the bustle of the city. The staff were extremely helpful. The rooms were large, comfortable and clean. We find Indian food a little spicy but the staff often satisfied our needs by providing things not on the menu such as fish and chips, omelette and pizza. The hotel facilities are impressive - we were sorry we didn't stay long enough to enjoy them all. It is often the little extra things that make a lasting impression and my wife enjoyed feeding the rabbits and the fishes and listening to the bagpiper in the evening. Thank you for a very memorable stay.

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