Initially we had an issue with a very noisy air con/heating vent but this was quickly resolved by giving us a different room although being very late at night. The room was very clean and comfy. Great outlook over the river. The bed was very comfy and the pillows too. The bathroom was clean with a fab shower and shower products. The hand cleanser was lovely. Breakfast was really good. Quality produce and everything thought of. Lots of choice and very well presented. Nothing was too much trouble for any of the staff. All the staff were professional and attentive. Can’t wait to stay again. Thank you so much.

Nothing at all.

Friendly staff and a good atmosphere in the communal areas. Good breakfast, even when working at full capacity on a busy weekend. A nice pool, with generous hours for children. A clean room and good service. Plenty of good places to visit nearby, on a family short break.

The size of the sofa bed in the booking for a 9 and 11 year old was too small. The details stated it was suitable for children up to 13 years, which was very optimistic. The bed was firm. Being large, it took up most of the space. The overall comfort could be easily improved by replacing poor quality pillows. Disappointing to pay extra for parking on a site where space clearly us not an issue.

Location, facilities, the staff were very friendly helpful and very proactive in addressing any issues that occurred. Car parking easy and well maintained with a very helpful member of staff (Isaac) to assist if needed.

We emailed twice prior to arriving, in addition to requesting travel cot on day of arrival and unfortunately it didn’t arrive until midday on our 2nd day, resulting in our first night being very uncomfortable. some outside areas in need of maintenance eg the fencing around the water edge in need of repair due to very sharp parts causing injury to child, reported and they agreed to fix immediately.

Another pretty good stay. A special shout out to the staff in the restaurant for taking the time to ask me about my gluten allergy. The chef came out to talk about what he could do which was very much appreciated.

Not a friendly welcome when I arrived at reception, all rather aloof and indifferent. Still, the staff in the restaurant were very good. If you are staying at this hotel be aware of the air conditioning. I was given room 270, however when I got into the room I heard a loud machine noise and realised there was a large air conditioning unit right outside my window - so no sleep was going to happen that night. I asked at reception to be moved to another room (same staff as before) and I was a given a quiet room although the air conditioning in the room itself was not working. I do wonder if hotels should be more open about rooms being right next to loud machinery. It would at least save on carpet wear when guests come back down to ask for another room!

From the second my wife n I checked in, throughout our stay to the 2nd we both checked out was fantastic, nufink was to much trouble on various requests I asked for, for example: the hire of dressing gowns, purchasing drinks after 11pm nufink was too much trouble, wat I believe who may of been the hotel manager of which was male genuinely cudnt of been more accommodating.

The complete stay, was lucky enough to stay in ur kings suite which was amazing, heated bathroom floor, separate shower n bath which was really nice to av, I cud go on n on.😁😁 definitely will b staying again n very soon, absolutely loved it

The location is quite, away from traffic and easy to access, although did walk from Shepperton train station which is about 1.5miles so took 40 mins just for reference as it’s not in the centre. Hotel is clean, modern, good food, slightly light on dinner menu but breakfast really tasty and lots of choice including vegetarian options. The room was spacious, underfloor heating a bonus and the beds comfortable. The gym is small, see below but the pool is very nice, cold water so not heated and both steam room and sauna are small but work well.

The advertised fitness room, is very small, cramped and machines to close together with only 1 very small location for free weights and 1x smithing machine so would have liked more choice for machines and workout space.

The rooms were immaculate, had lots of good amenities such as a hair dryer, free safe and plenty of USB plug sockets as well as normal sockets. Lovely comfortable bed and a beautiful pool.

On both evenings we decided to stay at the hotel for food, which was quite pricey for what you got. Also, on both nights we had issues with timings. First night there was a communication error with a member of bar staff about where we should sit to receive the food, and the second night we waited 45 minutes for our starters, yet others whom had ordered well after us received there's well before us. For the price of the food and drink I'd assume the service and food would be perfect and faultless.

Every thing about the hotel , the staff the rooms the cleanliness absolutely brilliant

There is no complaints whatsoever from us . But unfortunately we couldn’t stay over night as my granddaughter was taken ill and had no option but to leave we booked in about 5.30 pm and checked out about 8pm the staff were amazing as they saw how ill my granddaughter was and only being 3 years of age , I use the holiday inn at shepperton as everything there is 5 star to me and my family I regularly go there as a lot of my family live in Surrey and London which is ideal to travel , The staff did say that I could get reimbursed as for the circumstances which I would be very grateful Always enjoy and look forward to staying at the holiday inn , my next visit will now be after Xmas

Close to Heathrow where I was dropping my pet off to fly abroad. Staff were friendly and very accommodating. I ordered dinner room service which was great.

The carpets in the hallway are somewhat tired the bathroom had cracks and paint peeling - nneds TLC but it didnt affect my stay. The reception staff member forgot to mention that I had to register my vehicle on the system so now I wait with bated breath to see if Parking Eye give me a penalty notice via the car hire company. The reception staff have tried to rectify the matter - only time will tell if that was succesful or not

I thought the hotel was lovely inside with a modern feel and very well set out. The breakfast was nice and layout was really good. Bar area was very chilled, a good calm area to even check some work emails. There was indoor children's play section with a nice variety of toys, drawing etc The rooms were good size for a family of 4 (2 small children) clean and well set out, shower was great and bathroom clean. Location was good for the train - Shepperton station into the city which took 50 minutes, really easy access. For what we wanted it was great and suited us perfectly. We would probably stay if we visited the capital again and would recommend to others who are wanting an nice reasonably priced hotel to stay in.

None.