Excellent location. Ample car parking. Very comfortable bed. Good buffet breakfast. Friendly, capable and accommodating staff. Distinctive and attractive design of hotel. Reasonable tariff. Value for money

The rooms are in need of upgrade. The finishes, furniture, and fittings are 'tired'. And the bathrooms are difficult for people with mobility issues. Unknowingly, we'd booked to room with a shower over the bath, which is dangerous for my wife. We upgraded to a room with a walk in shower, but this still has slippery floor tiles and no handrails. At our request, staff provided us with a non slip floor mat for the shower.

The atrium restaurant was very nice. The ambient atmosphere was very relaxing and intimate.

I checked on Tuesday the 15th and it is Saturday the 19th. I still have yet to receive my bond money. I rang on Thursday 17th to enquire about it and was told that I have to wait for my bank to release it. I find this very bizarre because when you return an item at a store or a mistake has been made with a transaction the money seems to find its way back into the account straight away. I found this a little disappointing because if the establishment is going to ask for $100 bond the least they can do is ensure it is returned in a timely manner 24hours is reasonable .

We were very impressed with this hotel, stayed for two nights. The staff, ambience of the foyer, and the Atrium, all the amenities it offered, and top value for the price. Our room was just so lovely the bed was comfortable and the shower was lovely and hot. There is nothing that we could say bad about this establishment. Breakfast was a plentiful variety from, cereals, fruits, yogurt, sausages, eggs, hash brown, tomatoes, mushrooms and baked beans. Variety of breads, and many pastries and cakes. Now who couldn't possibly enjoy all that!

Some guests have little respect for others, mainly bumping walls, banging doors.

Everything was great. The room was quiet, the bed was comfortable, bathroom clean and had a bath, the room was VERY clean, the breakfast was excellent. The room had everything we needed - ironing board/iron, fridge, desk, enough space. All very good. I liked that there was a restaurant/bar/cafe open basically all the time in the hotel, it meant that I could have my meetings close to where I was staying and share a meal with people. It was so good and handy. Communal spaces are really lovely with a big indoor garden. Really appealing. Parking was free and easy. I will be staying here when I come to Canberra next.

Nothing, everything was great.

The Atrium is a great set-up to have breakfast, dinner or just a drink, the food and cocktails were great. The beds were very comfortable, the staff was nice, the car park at the back was very handy. The location for us was perfect, close to relatives and the CBD. We loved the 24hr reception, as we arrived late.

The decor is dated, and some of the facility need renovation, particularly the bathroom: it was a downer to have the old bath with shower curtain set-up for the shower. The outdoor area near the pool could have more athmosphere, as the paint peeling on the few tables was in stark contrast with the atrium. Also, a direct access to the pool would be better than crossing the atrium in our wet swimmers.

Have stayed here many times, the location is perfect as the light rail is just outside the door. Bed was comfortable, place was clean and tidy, staff are pleasant and I would highly recommend to fellow travelers, just a couple of peeves listed in what I didn't like.

Just a couple of minor peeves..The bathroom / toilet doors need's a bit of oil, as the squeak when you open the door in the middle of the night wakes up everybody in the room. The TV has an array of options, i.e Disney +, Youtube etc, BUT the TV is not connected to the WiFi, so you can not avail of these options..

Although the hotel room is outdated it is very clean. The bathroom, linen, towels and bed very clean. I like the fridge it is a good size and cold so keep my fruits and yogurt very well. The room we got is spacious, airy (you can ventilate the room), quiet and have a good curtain/blinds that do a complete black-out enabling us to sleep well. Temperature control also works well. I love their room service, food’s good! The location is very convenient as it is close to supermarkets, restaurants and the Canberra tennis centre where we have our event.

Despite being a budget option we really enjoyed our stay with a 4yo. Rooms are as you’d expect, we didn’t spend much time in the room as we were out doing activities each day. We enjoyed swimming in the outdoor pool each day when we returned, note the pool is deep (no shallow section) so floaties are required for kids who aren’t confident swimmers. We also enjoyed the bar/lounge area which has nice ambience with the greenery, if you have a child and get a room on the ground floor bring a baby monitor and you can sit in the bar area or restaurant while your child sleeps. We found the food at the restaurant average and wouldnt recommend for the price but the drinks were good and fine for kids meals. Despite being next to the restaurant we didn’t have any issues with noise and slept well. The location is only downside but everything is writhin a 15 minute drive!

Location but we knew this going in and the food at the restaurant was overpriced for average quality.

Absolutely gorgeous entry, the plants and lighting are just incredible! So warm and inviting. Quick and easy check in and check out by friendly, well presented staff who were quick to sort out any questions. The food was delicious and the service was FAST - very impressed! Loved the on site and secure parking and everything we wanted to visit was about a 10min drive tops! Great location overall.

Mattress was a little soft for me, so I woke up with a sore back. But I have provided this feedback to them - I definitely intend to return! No complaints otherwise, we loved it :)

The location of this hotel is excellent - central to everything - easy to get around using the light rail (station directly outside the property). Communication was perfect - there was always someone at the end of the phone quickly, and at the reception desk all hours of the day. The room was as expected - good value for money, clean and cosy. The beds were fine but hopefully will receive mattress upgrades soon as getting a bit overly soft. The central atrium with restaurant and coffee shop are really beautiful and quite unique with lots of foliage and relaxed seating in amongst the fairy lights at night. We didn't have time to use the pool but it looked really inviting. The free parking was easy and secure. I would definitely stay here again next time in Canberra.

Our TV needed to be turned off at the wall as the remote wasn't doing its job. No biggie.