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It’s now just on two weeks since I checked out and I still haven’t had my security deposit $199 refunded? I have tried to call them many times but usually it just rings out . I have managed to speak to someone twice and got nothing . Not happy

I found my stay wonderful: Very central (a 2-minute walk from Chinatown train station) with many restaurants, bars, and shopping options. Clean and spacious room with a balcony, great shower. The amenities were good for cooking something quick, and the bed was comfortable. The staff was very friendly and helpful. If I travel to Sydney again, I will definitely stay there again. Thank you for the lovely week.

The only downside (which doesn't bother me personally) is the proximity to the main road and therefore to traffic and bars. If you leave the balcony door open, it is quite loud. However, I was still able to sleep wonderfully :)

Central to all services (transport, banks, shopping, ferry, etc) In the heart of the CBD! Friendly staff

None.

Kitchen & laundry facilities in the room made my week stay easier as I didn't need to over pack or find a laundromat. Front desk staff were always happy to assist and acknowledged me as I went to & from the lobby. Coles is located across the street, and Darling Harbour is just a 5 minute walk away. Gym facilities was also a factor in my decision to book here.

I felt the cost of overnight parking was costly on top of accommodation costs. Most city accommodation will validate for a cheaper overnight fee.

The location was great and made it very easy to travel through the city. Easy checking in and out, staff were quite friendly. The facilities of the room were very convenient and easy to use, it was very convenient having a fridge and mini laundry. Having access to fast WIFI was very nice. The room was also very spacious!

The bathroom wasn’t completely clean, there were hairs from previous guests on the toilet. Not a massive issue but the TV’s were quite old and only had free to air channels, and the radio on the TV would be blasting each time we got back after a day out even though we displayed ‘Do Not Disturb’ on the door - not sure if this was room service or a weird TV function.

Great location. Clean and well maintained. MAKE SURE THE BOOKING NAME IS WHO CHECKS-IN. Of all the hundreds off bookings that I have made for myself and on behalf of my wife, there has never been a problem for her to check-in without me. APX would not allow her to check in, even though we share the same surname and credit card number. I had to adjust the booking/account to her name and wait for it to be processed and sent to the hotel.

Check in. My husband (booking.com member) booked the room for my friends and I. He has done this numerous times without incident. I was not able to check in as I did not have my husbands ID. I have the same last name and same credit card number. We were told that unless my husband was present, we could not check in. After several calls my husband had to revise the booking to reflect my name.  This was totally unacceptable, as he even explained it to the receptionist.

The location is fantastic! Come out of the hotel, and within 2 minutes, you are inside World Square or at the Chinatown Tram stop. The room was very spacious and had excellent cooking facilities. The bed was comfortable, and the WiFi worked well. There were 2 TVs in the room, one by the bed, which has normal satellite channels and another in the living space with smart apps available for you to log in to, such as Netflix. The room was cleaned 2-3 times a week, including linen changes.

I think the apartment could have had more plug sockets near the bed so I could use the lamp and an international adapter for overseas travel, as the sockets were close together. However, this is not a significant issue.

The rooms was spacious and had a nice balcony. A washing machine and drier were provided (along with laundry powder sachets) inside the bathroom which was very convenient. It was pretty much a reasonably good room. The kitchen had all reasonable appliances, but could have added few more utensils. It's located city center so convenient stores, restaurants and central station is all walkable distance. Luggage storage is available in case you arrive early that the check in time and the staff were cooperative.

The main entrance is thru a narrow lobby and the waiting area is very small, so you may not have the option to wait or relax at lobby in case of early arrival. The kitchen could have had some utensils, It had all required appliances though needed some good cleaning before use. Wish staff were better trained for local tourist information.

Location was fantastic, very central to everything we needed. The rooms were very clean and the bed very comfortable with kitchen facilities and comfy lounge furniture.

A bit more cutlery especially spoons and also at least 1 saucepan and a dish for use in the oven / microwave so we could make use of the cooking facilities as planned - only 1 frypan provided to cook with! We had booked here to be able to prepare some meals which proved impossible due to noting being available to cook in, which was disappointing and was part of the reason we paid extra money for our accommodation. But over than that it was great.

This is a good value self-catering apartment in a great spot in Sydney next to Chinatown and near Museum Station which connects to the airport.

1) The fact that my room wasn’t ready at the contractual time of 2pm. I had to wait until 2.30pm even though reception knew that I had originally arrived early at 1pm to try and check in. 2) Lots of noise from the street late into the night and early morning. That’s the downside of a good, central location but the windows are not very effective in keeping out the noise even when shut.