location and directly connected with Sydney brewery is amazing.

Staff at check-in was really bad. I asked about breakfast but she didn’t even tell me the price or location or service time. Not friendly at all and made me upset.

Thank you very much for the pleasant stay. Despite being in the city center, the room was surprisingly quiet and I had a very comfortable time. The room was clean, the location was convenient, and I appreciate your service and look forward to visiting again.

There were just a couple of things we noticed: 1. We wanted to use the bathtub, but there was no plug. Also, the floor in the shower room was a bit slippery, which was a little concerning. 2. We stayed for two nights and hung the “Go Green & Earn Rewards” sign on the door right after arriving, choosing to skip housekeeping. However, the reward was never mentioned or applied during the stay and at checkout. We didn’t make the choice just for the reward, but in the end, it felt a bit meaningless. If we had known, we might have at least requested change the towels even without housekeeping.

Its location and room size

There were three of us my husband and I and our 39 year old daughter, we booked it because it had a separate sleeping area for our daughter, which was a roll away bed or sofa bed. When we got to the room there was really room for a roll away bed so we assumed we were using the sofa bed. There were only two towels so we had to ask for another towel. We went out had a look at shops and had dinner then went back to our room, watched tv and decide to get the sofa bed set up, it was not made up, no sheets or pillows. It was 11.30 pm so she just slept on it as it was, luckily there were spare pillows on our bed

The vibe of the hotel, generated by the staff and the general layout of the hotel. The central lobby area with the bar and restaurant leading off is a great area with a great atmosphere. By pure chance a major manufacturer exhibiting at the conference/trade show we were attending picked the Amber restaurant for their conference dinner, none of the attendees were staying at the hotel. Dinner was great with excellent service.

I would have liked a choice of pillows instead of the one size. A small tube of moisturiser in the bathroom would have gone down well too.

My young grand daughter has issues with confined spaces at times. On this occasion she had an extreme reaction to needing to travel in the lift (she has travelled in lifts previously without incident). One of your staff, Juliet, comforted her and gained her confidence and then travelled in the lift with her & my son to our floor. It is always nice to have pleasant staff but Juliet went above and beyond for this young customer and she is an absolute credit to your establishment.

Not the hotel's fault but the only negative was the idiot(s) in the laneway/ alley adjacent to the hotel who decided to do construction/ scaffolding with metal pipes from 1.00am in the morning for about 2- 3 hours.

We booked 13 rooms with different configurations & all included breakfast for our Golden Anniversary celebration. The celebration was at the main restaurant " AMBER" restaurant, catering to 63 adults &10 children. The Hotel event coordinator was Ms Charlotte who did a fantastic job. Ms Charlotte was able to ensure all our needs were met beyond our expectation. All the guests advised that the buffet was exceptional and one of the best buffets they had.. The tables were decorated elegantly. The cost of the function was very reasonable. The services provided at reservation and at the function were excellent I would highly recommend it to anyone who wants to hold a function at this hotel. We would not hesitate to hold another function at this hotel. Regards Simon

No complaints.

Fantastic location. Close to a lot of restaurants, cafes, etc

The staff was rude at the check-in because they couldn't find the second room and they wanted us to pay a higher rate for that room. We booked two rooms though booking.com but they were insisting the second room was booked at another rate because of the school holidays (?) They insisted I needed to contact booking.com even though I showed them the confirmation email and the rates I secured in both rooms. They refused to allow me to pay with my phone as they wanted a physical credit card. And even after giving them my physical card to "secure" the deposit they didn't allow me to pay with my phone. Eventually everything was sorted but the front desk staff attitude was not friendly.

The close proximity to the Sydney CBD area made it incredibly accessible to the rest of the city. I would recommend it to those who are not the best with directions as it is a good central location to get to various tourist places (Sydney Opera House, Harbour Bridge, Bondi Beach etc). The staff were very helpful towards us upon checking into our room and were informative and patient with our questions and concerns, the room service was also timely and efficient, the concierge had no trouble communicating with us in regards to our luggage.

Occasionally when we would be sitting in our hotel room, the electricity would go out abruptly which scared us at first and we thought it was a one off thing but it would happen from time to time. Our fire alarm went off without notice but the front office was quick to be alerted about this and attended to the matter as soon as they can. The innkeepers would be inconsistent with restocking the amenities as one occasion they provided us with three towels and another time only two towels. We had issues using the laundry machines as it would not display the option for us to pay or it would charge double the original amount due to an error, we were refunded upon speaking to the front office about the issue but the machine itself didn’t get fixed next time we tried to use it.

The buffet breakfast was amazing . Great location , easy walk to circular quay and other city attractions

Disappointed in housekeeping . They threw out our bag of groceries we had purchased the night before which was disappointing that they even removed it in the first place . It wasn’t in the garbage bin so it shouldn’t have been taken from the room . We saw reception and were given a $20 drinks voucher which was nice if them but housekeeping were adamant they don’t throw anything out that’s not in the black bins in the room but they clearly did in our room .

I cant even express my gratitude for the staff at Rydges World Square. I dont usually book at a chain hotel but I have been shown a new level of standard for my Sydney travels. From my immediate arrival the concierge presented at high standard service and throughout my 2 days continued to assist me with options for everything I needed. The admin staff at checkin were also very accommodating and helpful. The room was exceptionally clean, and in homelike feels. I will definitely be returning next time in Sydney, and for the location to be central to EVERYTHING! You cant go wrong. Thank you for bringing a welcoming and pleasant stay to my weekend away.

Nothing! It was perfect.