Location and service were great

Just disappointing the pool was being renovated we booked before that was going to happen, we had use of the sister property pool but that was outdoor and therefore only went in spa.

Very spacious. Kitchen is very convenient and was able to cook a few meals. It is really good to have an oven. Location is great - Thaitown and Chinatown are really close. Have a washing machine is good too. Service is mixed - generally the female staff are quite kind and professional.

Lifts always seem to be under maintenance. Clothes dryer was broken. Maintenance is always an issue it seems with my previous stay plagued by a broken oven and broken washing machine.

Convenient central location with a flat 5 minute walk to Central Station - Sydney's main public transport junction with most, but not all, city (including trains to and from Sydney Airport), suburban, intercity, regional and interstate train (including The Indian Pacific), light rail, Sydney Metro and bus services. Walk one block slightly up hill to World Square – ride the escalator down to the LG level where you will find all the groceries for your Oaks Apartment at Coles supermarket and JB Hi Fi where you can purchase any cords you may need to connect your mobile devices to your apartment’s TVs so you can watch and listen to your streaming services. China Town, Haymarket, and Paddys Markets are all a flat short walk away. LGBTQI+ travellers can make the short walk to Oxford St (night clubs and bars, including Stonewall, Palms on the opposite side of the street from Stonewall and down one flight of stairs, and Arq nightclub at Taylor Square on the corner of Oxford and Flinders Streets), Surry Hills and Darlinghurst, or take the train 3 stops from Central to Kings Cross to meet old, or new, friends in KX and Potts Point. Lovely staff on Reception who were happy to help or to answer questions

Needed more and better quality kitchen cleaning products to enable more frequent and thorough washing up of used dishes and cutlery etc

The room had a good view from 23rd Floor, small but useful kitchenette and fridge. Big king bed and can be zipped into 2 singles. Quite easy to get from the airport to Museum Station which has lifts available for your baggage. Only 2 blocks from Hyde park and quite an easy walk to main areas of town like Pitt St and George St. They even provided some bandaids when one of us tripped and fell a block before home.

The air conditiopner started making a noise on our 2nd day but they offered us another room straight away, The weather was quite ok and we didnt need it so we decided to stay in our room

Rooms are always very clean and tidy, Im a housekeeper myself so am always very impressed that everything is perfect! The beds are the comfiest beds ive ever slept in and the pillows are just like a cloud !! The staff are always very friendly and we just love this hotel !!

Air-con is a little touch and go to control which is abit annoying. Theres options to have it on bedroom or lounge but it stays on for both no matter what, nice n cold though but at one point stayed super warm and didnt cool when we had it on the right settings, but it did work and well got super duper cold when needed. Cant fault the place at all otherwise.

Good location, about a ten minute walk to Central train station (then only four stops to the international terminal)

I booked this hotel as it was showing online as having a swimming pool. But when I checked in I was informed that it was closed for renovations. Very disappointing, as it should have been shown online as unavailable. A note was put under the door that a contractor would come into the room sometime between 10am - 4.30pm the following day to install some new amenities. I feel this should be done when rooms are vacant. I was back in my room when he arrived after 5pm. He was alone. Surely a building manager should have been with him, for both the customers and contractors security.

We booked a 2 bedroom apartment for 2A & 2C and it was huge! So spacious and comfortable. I was surprised it had a full kitchen, new appliances & a coffee machine with complimentary pods & milk. Everything was so clean, including kitchenware which can sometimes be a bit hit & miss. Great nights sleep with comfy bed and pillows. Nice & quiet room. A huge walk in robe in the main bedroom. 2 bathrooms, laundry. It's a short walk from Central Station and around the corner from China Town light rail. World Tower Coles very close too. Will definitely stay again.

The room could do with a refurbishment but because everything else was so up to scratch it didn't really bother us.

We stayed in a family unit which was a spacious self-catering apartment within 2min walk to main train station and close to large supermarket and other amenities. Sydney is a stunning city to visit. From this apartment, we could walk everywhere that we wanted to go, but also just note that we are fit and love walking as a way to explore a city.

There wasn't much to dislike. The kitchen extraction fan wasn't in working order, which limited the self-catering menu options as stove top cooking couldn't be done. We worked around this with little trouble.

Room is spacious and well equipped for a longer stay with stove top, kettle, toaster and microwave. Bed and linen was clean and super comfortable. My request for a room away from lifts was accommodated. Staff were helpful in providing advice on where to find venues and services. Staff were promptly responsive to solving TV access problems.

Air conditioning was good and fortunately individual to the room. But it was noisy and cut in and out all night meaning there were times when I got too hot until it kicked back in again.

Easy location to get to from Central Station. Very friendly staff, excellent studio room that had everything including a kitchen sink. We don’t expect to find all the amenities in such a compact room but were pleasantly surprised to find them all.

The city view room we had was directly overlooking the train line and the windows weren’t double glazed. So we found the room quite noisy. Perhaps if we’d picked another view (rather than city view), it may have been quieter