We chose the hotel as it was close to the airport and it was easy to get to from the train station. The food at the restaurant was excellent and was an added bonus as we did not need to look anywhere else.

A nice hotel with a perfect location in Sydney. Despite there are regular hotel shuttle buses to the airport and public buses as well, if you don't have heavy luggage with you, you can get to the airport by foot within 15-20 minutes. Mascot railway station from where you can easily get to Sydney Central Business District (the downtown) is in about 12 minutes walk from hotel. There are many Asian eateries and take away food outlets in the area. When checking-in hotel charges to the card only AUD 1 as a secure deposit. In other aspects it is a standard business hotel with its standard tidy but pretty small room and comfortable bed. There is a storage room where you can leave your luggage being kept after check-out and go to explore Sydney until you return back to collect the stuff before departure. The hotel personnel is polite and attentive. The noise dampfer system is OK and you practically do not hear sounds of taking off and landing planes.

Nothing.

After flying into Sydney following 2 weeks away I wanted to see a play at Surry Hills so booked into the Travelodge at the Airport. It was so convenient to get to after picking up my car from the long term parking. I caught the train to Central to see the play, which was also very convenient and a short walk from the hotel to Mascot train station.

Someone (presumably housekeeping) knocked on the door to my room at 8.30am on Sunday when I was in the shower, which was annoying.

Everything except the shuttle bus

The shuttle bus dropped my disabled mother who is 91 and my sister at Jetstar terminal instead of Qantas terminal, the driver said this was the right terminal so they disembarked. They had to walk a long way which was disappointing as there was no transport available to take them to the right place. They are not use to travelling. I specifically booked the hotel because there was a shuttle. So I was very sad to know it didn’t work.

Cleanliness and location

Aggressiveness on the phone from the attendant who ran the bus transfer . I wanted dimly directions to the pick up point for the shuttle. Thee are no sign at Sydney International that day shuttle . Change the directions on Booking . com to say .. step outside the door of International Terminal and turn right. Was approx 200 metres yp Bay 20 in Shuttle Pick Up Area which is identified by a green sign. Bay 20 is marked on the footpath in a green background

Tiffany at reception was wonderful on the phone the night before, which assisted me with my booking. She was extremely polite and professional.

I made a special request on my booking asking for a non-interconnecting room. This was acknowledged and accepted back, but on arrival it was interconnecting. When I asked to be moved in line with my confirmed request, I felt I was given the run-around. The first receptionist on the phone said she would check and get back to me. 15 minutes later I was still waiting so went to reception in person and was told that no-one was next door and unlikely to be at that time. In short, I wasn't going to get the room I had requested. The other issue is that one of the lifts was out of order. It did not cause a problem for me, but could have done so.

The proximity to Sydney Domestic terminal is very good. The room and bathroom were quite small and the bed was very comfy. Staff were very helpful and offered us an accessible room due to travelling with my son who is a wheelchair user, however we declined as we were only staying overnight.

Due to our late arrival the kitchen had just closed so we ordered room service. We received our meals nearly 1 hour later which was quite long for a toasted sandwich and butter chicken. The options of meals for room service was limited however the butter chicken was nice once we received it.

The room was lovely—cozy, clean, and perfectly functional for an overnight stay.

During departure @ 6.30 am, the downstairs car park lighting was not functioning—likely due to rain or the ongoing construction on the premises. This created visibility and safety issues that affected both staff and guests, ultimately causing delays in getting to the airport shuttle on time. To address similar situations in the future, a potential solution would be to have two portable LED battery-powered lights available as backup. The emergency lighting currently in place was not sufficient during the unexpected outage. Staff were aware of the issue and attempted to compensate by using vehicle headlights for additional illumination.

Rooms were comfortable and clean. Location was good, near the airport and the train station. Adequate facilities in the room and airport shuttle available (with a logical cost).

We had booked two separate stays at the hotel with a two-day interval in between, during which we planned to visit Ayers Rock. Prior to our arrival, we had communicated with the hotel management and agreed that we could leave our baggage at the hotel during this period. However, upon arrival, the receptionists informed us that they could only store our suitcases during the day, not overnight. This was unreasonable, and we expressed our frustration. Eventually, they contacted the manager and honored the original agreement, but the experience was quite frustrating.

We have stayed at this Travelodge before and were equally happy with it this time. The bonus this time was the wonderful YOHAR who was on duty when we were trying to get to the airport at 3.45am on a wet and windy Sunday morning. After three taxis had cancelled, he used his own Uber app to book and pay for a car to the airport for us!!!!! I hope he is recompensed as we didn't have any Australian currency to reimburse him. Without Yohar we would have undoubtably missed our plan back to England!

As mentioned above, difficulty getting a reliable taxi booking which is probably out of control of the hotel, but previously we'd not had any problem getting a taxi very early in the morning (the shuttle bus service doesn't start until about 4.30 am). The restaurant lighting is dreadful and makes it lack any ambiance for dinner - a shame as the food was good!