It was beautiful location close to airport. The tall guy greeted us on our way out. I didn't get his name,but he was excellent asking if we needed a water or something to drink and if he needed to order us a uber etc He was excellent with every guest. It was nice to see. He was tall,blonde- brown hair,short hair clean cut. It's a shame we didn't get his name. This was on the Tuesday about 12pm. The front desk was great too, I think the ladies name was Alice. I will stay here again in the future.

We didn't like the ham cheese and tomato toasted sandwich. We ordered 2 and both were burnt. Possibly it was because we ordered them at 12am. The fridge needed a wipedown in room 901 aswell as the coffee station in 901. Other than that everything else was great. And those are minor fixes.

For breakfast on one day the manager (male) was rather rude and not friendly at all. On the 4th day I bought a la cart for breakfast for my daughter and I amd my avocado on toast was the worst I ever had the bread used was plain thin white bread and the avocado was some cheap dip and not fresh Avocado poorly done by kitchen and my daughters pancakes were not freshly made was from the shops already made and were cold and tasteless I found the kithchen staff to be poor too based on our meals and charged something like $60 bucks, not happy at all, I even took pictures of you truly care and want to see it.

The food for breakfast. They did not make our room for three days in a row despite staying for 4 nights.

Staff were super nice. Lots of quirky artwork

Distance from airport. The taxis will refuse to take you. Our driver made us get out of car and told us google maps directions was wrong and only just out of airport on left. 20 plus minutes later on uneven streets and across roadways with 4 suitcases, finally arrived. Not the hotels fault but I booked "close" for convenience. They said the taxis do this all the time. I think they should address this with someone as it will affect repeat business. Walking wasn't the issue, 4 cases over that distance made it very hard. Next time we won't choose to stay there because of this issue with reasonable access via transport.

Location was great close to the train station for walking distance, staff went above and beyond with everything from keeping my friend and I on the same floor level to the concierge running out the front flagging down the taxi that just left for us so we could get to the airport.Food was delicious especially the canapes and pre dinner drinks and the omelettes made to order for breakfast.

I think for me some more tea and sugar as there is only enough for 1 cup per couple and if you stayed in you would have to keep calling for more .

Lovely staff. Room well appointed. Very comfortable bed. Great location when coming in on a late flight. Able to access room service with late check in by contacting Service Desk. Lovely breakfast. Visitors are able to easily access other areas of interest in Sydney from the location of the Hotel. Shuttle bus, Taxi Service Uber and Train Service are in close proximity.

Great to have access to gym equipment within facility. It is limited for some workout regimes. Location of hotel however supports access to a full gym nearby.

From arrival I was greeted with genuine interest. My requests were attended to without question. The room was spacious, clean and well appointed. Room service was speedy and the food delicious. Check out was easy and a taxi booked without fuss.

My only concern was that on arrival I was advised that my online check-in had not worked. Whilst this was frustrating, the in-person check in was seamless and professional. I recommend the company investigate why on-line check in shows complete to the customer, but not registered with the establishment.

Easy check-in friendly staff I got a nice high floor

I didn't like the air conditioning that was a bit of a joke It was freezing and from check in to check out I just couldn't get it warm enough I said I gave us a little heater and a pair of slippers each and also the TV I've been annoying the menu system on it with that third party provider box attached couldn't adjust the speakers nor the picture colour kept disconnecting the Wi-Fi and too many chords behind there also the desk seems to be an afterthought It doesn't belong in the room looks a bit ridiculous. But I've just been super critical now

We reached the hotel just before midnight, and were relieved to find that it was still open and we were given an executive room right away. We had a long flight back from Honolulu and desperately wanted to hit the bed asap, the night staff took less time and helped us get the room without much delay. The front office staff (morning shift), Sagita, was courteous, eager to help, and very professional. She helped me avail a late check out. During our buffet breakfast, we were looked after by Sujata, who was very enthusiastic and helped us select the food and also got us get coffee & tea. We loved interacting with her and appreciated her hospitality.

Breakfast was over priced but good. The thing you'd eat if u were running on a schedule. Tv selection was good, service was lovely and fast.

There was a large brown stain under the bed when we moved it over a little, half the window was not actually viewable which was a disapointment but no really impact on us, the chair had broken back support so would dramaticly flop over if you rested on it, comforter had some tiny rips on it, the toliet required the flusher to be held down to work, there was a clear dust build up in the shower vent and air contioning unit.

the room was well appointed with all that one needs bed was comfortable. shower was large and water pressure was good.

The rude attitude of the desk attendant. Not only was his accent hard to understand but he was argumentative and would not listen to what the customer (me) was telling him. We came very late at night due to the cruise ship docking at 8pm and woke up at 5.30am to take the shuttle at 6.10am to the airport (breakfast was served from 6am) We were a party of 14 and 3 had bought breakfast at $32 each before we got a notification that Qantas had cancelled our flight and rebooked us on an earlier flight which means that the 3 could not have their breakfast. The desk attendant refused to refund their $96 saying that it was part of the package they bought (meaning accommodation and breakfast) Extremely poor customer service