Location is excellent, right in the heart of the CBD. I went to the Australian Open Tennis and walked to the event most days (10 minutes via the river walk) or free trams are really close to. Free trams to Southern Cross station were basically write outside the hotel. Room was clean and serviced well by hotel staff. Front desk staff were helpful when I needed them. Breakfast was decent. For the price, it was very good.

Beds a little hard, but not too bad. I was happy I bought my own pillow to put under my shoulders each night. Laundry room only being available to 9pm was a little difficult when going to the tennis each day (and not being a morning person), but was ok. A little frustrating one of the lifts stopped working the last 2 days I was there, as it took a whole to get up to room and come back down, but I was given a slightly later check out time due to this, so not too bad.

This is an up market back packers. Good for the price I would not pay more than $100.00 per night. The room is small but fine for an overnight or two night stay, The heater worked well and the room was warm in no time, did not try the air-conditioner no need. After reading some reviews I thought it would be a dump however I was pleasantly surprised. Shower probably needs an update other than that all was fine. No glasses in the room only two coffee mugs, couldn't get ice and no ice tray. Bed was very comfortable and we had a good night sleep. Very easy to get to and tram at the front door.

Staff were pleasant enough but English was not there first language was a little hard with my accent. Had to wait at reception for the staff member to check out the room before I got my deposit back, that I found very insulting. What did they think a 68 year old was going to do? They had all my information including credit card details, had there been an issue they could have called me. Other than that it was good. Would stay again for the right price.

What I liked about the Hotel: • The Location is a great spot due to being close to the train station & Tram station. Most of the attractions are walking distance and restaurants that are next to the hotel. • the room was good, a nice space for a single room. • the staff were very friendly and easy to talk to.

The improvement of the hotel: • there were a few spots of the room (bathroom door had a somewhat of a hole) and the walls had some marks on it. • The A/C was somewhat malfunctioning to where there was issues controlling the temperature and fan level.

Excellent location. Your customer service staff Laksh was exemplary and exceeded our expectations from our checking in to our various requests. He should be a role model for your other staff.

On 28 Dec, we told the housekeeping staff during noon to return 15 minutes later to service the room but we were disappointed to find out she didn’t when we returned at night. On 29 Dec, the soiled towels were taken but not replenished. The space between the TV and bed is rather narrow and I knocked against the TV on two occasions. Need to walk carefully to the other side of the bed.

A total surprise in the Melbourne CBD. Outside doesn't look special, but once you get in the rooms are way better than we expected! A lovely young woman in the reception had some troubles as she had to answer the phone while handling check-ins and outs at the same time. We had to wait for a while (which was no issue to us) and when we told we'd like to pay for the late check-out she gave it on the house, showing excellent eye for customer service. Just that little extra step to get one from ordinary to extraordinary. Tätä hinta-laatu suhdetta ei Melbsissä voita mikään paikka!

At least in our room the toilet wasn't exactly a separated room, but a little box built inside the room. So, in some cases sharing a room can get awkward.

The room was small but spacious for one person. Nice en-suite bathroom. The facilities were good, breakfast nice though I expected a little more for the price paid. Location great!

My room didn’t have a window (it had a glass section that was supposed to be a window but it o think faced a wall and was tinted so you couldn’t see out and painted so you couldn’t open it) - it was quite dark and I couldn’t tell the difference between day and night. This made me a little claustrophobic. But if you’re sightseeing and don’t spend too much time in the room it wouldn’t make much of a difference.

Comfortable bed. Great Air conditioning. TV was in a great spot. The reception staff were very helpful.

Not enough room for toiletries or space to hang/or store things as we stayed 4 nights. No rubbish bin. (We needed one) Also, 3 towels would be great, not 2 as I use 1 to dry my hair! Reception helped with this this. I also needed extra milk & and coffee, which wasn't a hassle. Loved the housekeeping, making the bed. ❤️ A toilet brush would come in handy. Just because! extra chair would be great to avoid sitting on the bed to eat or sit.

It is centrally located, walking distance to tram stops, shops, restaurants, cafes, and shops. The room is basic but clean, with good water pressure in the shower and a very comfortable mattress.

It's not that I didn't like but there is no hair-dryer in the room. One can get it from reception and return it after use or before you leave. It would be nice to have a small hair dryer already in the room. If you need to iron your clothes, you need to take your garment to the laundry room and use the iron that is in the laundry room.

Location is perfect, in the heart of the CBD with plenty of food options and inside the free tram zone. Beds were comfortable.

The breakfast buffet was not appealing. We intended on having breakfast there, but after looking at the options decided it was better to go out. I wish the Laundry facilities stayed open till later and they took cashback. The walls of the room were very thin, so there was noise from other rooms. There was no shampoo and conditioner only an all in one body wash, which is not great. The bathroom design is a bit off, but not a deal breaker. The night lamps in the bed did not work.

Very good value for money, pretty much what we expected and wanted. Location is obviously the biggest plus! The staff were very nice and made checking in and out very smooth and easy! Very much loved that we could safely keep our bags at the hotel after check out as we weren't flying till much later in the day.

Using the kettle was a little difficult as is didn't fit very well under the sink tap, which was the only tap in the room. The light for the shower was the same light for the toilet, and as these were seperated it made the shower quite dark. I'm not a fan of IBIS's choice to not use quilt covers, instead opting to use 2 flat sheets on either side of the quilt, which means that ends up moving around a lot and making me a little uncomfortable while trying to sleep...