Location to our night out (Forum Theatre) was great.Enjoyed lunch at Ms Ava and breakfast at Mr Tompkins.

Don't think exhaust fan in bathroom worked.Loose tap fitting at bathroom sink.Our vehicle got it's passenger front window smashed in the recommended Secure Parking next door.There was nothing of value inside taken but obviously they thought there was.We reported this to Rendezvous and they were nice and apologetic about it but could not help further apart from sending someone to clean up glass from the parking spot.

We had a lovely time staying in this well maintained hotel with old world charm. We were given a room on a high level with lovely view of the Yarra river and beyond. Our room was not big but it was very well furnished and very comfortable overall. There is an excellent bar down stair for drinks and coffee. Also, the staffs were great.

The breakfast experience could be better- Breakfast was in the basement restaurant with the lighting kept very very low and background music very loud. I suggest to turn up the lights and turn down the music, or move breakfast to an area up-stair with natural light. and outlook.

The location is great, though I could still hear a bit of the train from across the street, nothing my ear plugs couldnt solve. The rooms were modern and sleek, and enjoyed using the chromecast to watch netflix.

The staff were in general friendly and polite, but the day I checked in, there was a problem with their key card system and I couldn't go up to my floor in the lift nor open my room. I had to go up and down twice and on the 3rd time, had to wait outside my room for the staff to tap me into my room (with their master key). It was quite an unpleasant experience while checking in, exhausted and just wanted to finally get to my room to rest. No compensation was made, not even offering a free breakfast. A few days later, I saw a couple also facing the same issue, so apparently that week, they really had a lot of problems with their key card system.....

Excellent view of Flinders Street Station and Southgate from our room. Excellent location for access to the City, botanical gardens, coffee shops, NGV, etc. Very friendly and helpful service, tasty breakfast.

There was a problem with the operation of one of the lifts which occurred several times. Others commented on it. The windows to our room were very dirty on the outside, which spoilt photos of the magnificent view. Also we had an unusual sliding door to our bathroom, which doubled as a very heavy mirror, and took some pushing to slide it closed. It seemed like a very odd feature for a quality hotel, but gave us a few laughs. The noise of the air conditioning at night took a bit of getting used to, but not a major problem. We would definitely stay here again.

Our room was upgraded which was greatly appreciated, the bed was really comfortable, TV was very decently sized for the room and had chrome cast. The rain shower was lovely. Super convenient location, not even 2 minutes walk from flinders st station and central to all that you need.

The room we were upgraded to had one small window which literally looked at a brick wall. Not much sunlight. Room cleanliness could be improved, the bathroom door had a fair few signs left over from previous guests such as strands of hair, hand marks etc. The lifts are very old and take a LONG time. For the amount of people utilising them they are in desperate need of an upgrade.

Upgraded to the Tompkins suite, well worth the extra, large comfy bed, large lounge area, large bathroom and one of the best showers I've had in any hotel worldwide, oh and I cannot forget the balcony that stretched the entire room. The location was halfway down Flinders Street, so close enough to Swanston to walk but far enough away from the crowds and only a 2 mins walk to the nearest bridge to southbank.

doors to balcony were a little tricky to open first time, once opened everything was perfect. Though it would have been even more perfect being on a higher floor but that's just being greedy.

Location is fantastic. Lovely Heritage building. Near Flinders Station. Tram-stop a short walk. Able to walk everywhere anyway. Ms Ava bar for an afternoon drink was lovely. Breakfast was Ok. I have had better. The room was smaller than I expected. I booked an Edwardian King Room. The room was not what the photo was on the site. I was expecting a balcony and living area. There was not even a window which we could see out of. Having said that, the bed was very comfortable. I would stay here again.

The room should be at least something like the light and airy room in the photo. apart from that there was not really anything bad.

Loved the buffet breakfast each morning, great range of foods available. Room was comfy and was fortunate enough to be given a room away from the elevator. This was really great value for money and in a great location in the city opposite Flinders Street Station, provided of course you don't mind hearing trains go by every so often.

Staff were seemingly slow or inattentive to empty plates, lack of cutlery, etc at the buffet breakfast. Not sure if they were just waiting for more people to come through, or just didn't notice, but I saw empty/finished plates remain on a table for the almost full 45min I was there. It was even worse when the space was absolutely packed with guests. Staff on checkout seemed quite disinterested to assist and ensure I had a good stay, even stating that their system was down and couldn't check if I had used anything in the mini bar etc to pay extra. Not that I did, but it just seemed to me that they wanted me out of their hair as soon as possible.

Breakfast was pretty good (I wouldn't pay for it though if it's extra in your booking). The hotel let me check in at 11am which was amazing, I wasn't expecting that. The bed was very comfortable and the bathroom was clean brand new, and well equipped. Pretty good value for a 4 star in the Melbourne CBD.

There was some kerfuffle around trying to get an official tax invoice from the hotel. Staff at the desk thought that I would get one from Booking.com, but Booking.com clearly states that the hotel is responsible for providing that. The listing incorrectly states a safety deposit box, however the hotel does keep all luggage behind a locked door so there is some guarantee of security for valuables.

Very good location across from Flinders St Train Station. The staff were happy to hold our bags as we were a few hours early before check in and even called us when the room was ready ahead of time AND had our bags taken to our room for us! Just wow! The breakfast buffet was really good, plenty of choices of hot or cold meals which differed daily. All of our interactions with staff were fantastic and no request was too difficult.

The coffee area hidden in the cupboard was a little dusty as was the window to the outside facing the river(the outside pane) but the window was also was unopenable, im guessing for safety and noise reasons. The room was also not completely sound insulated we could clearly hear the other room doors opening and closing, and the trams banging past on their rails.