The location was perfect it’s close to everything especially the Museum Quarters, Parliament House, & the main Shopping street. Lots of restaurants nearby & a grocery store not to mention the tram & train were just a few minutes away. Also, the hotel facilities were perfect fit for us. The room was big, bed was comfortable & the extra Devin bed was a nice spot. The room was always clean, towels were changed almost every day during our 4 nights stay. The balcony in our room was also a nice extra space to hang out for fresh air. The highlight for us was we celebrated two important milestone during our 4 night stays in Hotel Gilbert. The staff in this hotel were friendly and welcoming. Bianca made sure our special milestone celebration were well remembered. We celebrated my 64th birthday and our 30th wedding anniversary during our stay here at Hotel Gilbert. They made it special by providing a bottle of wine in our bedroom on our wedding anniversary with a lovely card greeting us. Also, on my birthday at breakfast, Kristina the German waitress gave a piece of cake with a candle to blow for my birthday. A very nice touch💖 which we’re very grateful. At our wedding anniversary dinner Thomas the bar & waiter on the night looked after us very well. Also Kristina was very helpful. Then also the other waitress (tall & beautiful can’t remember her name) was also helpful & friendly. The breakfast was good value & great food. We must also mention the person who keeps our room clean (Julianna??) thank you for your help. We will highly recommend this hotel, we love our stay & we will definitely come back next time we’re in Vienna.

The only minor thing we didn’t like in this hotel was the steps to get into the reception area. We had 4 Suitcases & we have to carry them all. The front desk staff (male & female) didn’t suggest to leave them near the steps given the lift was located next to the steps. So we carried them up to the reception then back down again to catch the lift after checking in. While the male staff tried to help it’s looked forced he didn’t look happy!

- The interior design of the lobby was beautiful and the facilities were really nice. - The breakfast buffet was great. - The location was perfect. - The staff was very friendly and helpful.

- The safe in the room didn't open with the correct code, staff told us that this tends to happen. - The TV wasn't tuned, only option was Netflix (which was fine for us). - We had to order coffee for breakfast from the waiting staff who seemed a little overwhelmed on the weekend. - Hotel doesn't have its own parking garage.

We loved our stay at Hotel Gilbert. The junior suite is well worth the upgrade and the images on the website do not do the room justice! It was huge! Bed was comfortable & staff very friendly and helpful. General location was great and walking distance to main sites and close to station.

Unfortunately we didn't like the breakfast at the hotel. There is a lack of variety (same thing everyday).. no hot plate so the eggs and bacon (which were the only hot things) got cold very quickly. There wasn't even a toast machine! Not worth the additional money.

Location was great - central enough to access the main sites but not busy or noisy. We booked very last minute and was lucky enough to enjoy the junior suite. However there were steps in order to reach the lobby, so we had to carry our luggages up to checkin. The reception area had no space for guests who are waiting to speak to the front desk because the entire area is occupied by seats from the & flora restaurant. Breakfast was mediocre, it would have been nice to have more fruits. Our room was located on the 6/f below the gym so we hear thumping sounds from time to time from above, which was not ideal. The room itself and shower was fabulous, except the towels were thin and pillows were way too soft / flat. Overall we had a pleasant stay but I wouldn’t say it is good value for money.

Hotel Gilbert in Vienna is such a cool place. The vibe is super chill but still stylish—modern, artsy, and full of plants and personality. It feels welcoming from the second you walk in, like a mix between a cozy café and a trendy boutique. The staff was super friendly and always ready to help where needed. One of the best parts? The breakfast. Seriously, it’s not your usual boring hotel stuff. They’ve got really unique options—fresh, tasty, and clearly made with love. Things like roasted veggies, interesting toppings, and fresh herbs. Everything feels a bit special and different, in the best way. You can tell they care about quality and flavor. The location is also a big plus. There are plenty of cool bars and restaurants just a short walk away. If you’re looking for a place in Vienna that’s got a great atmosphere and pays attention to the little things, Hotel Gilbert is a winner. Would totally stay again.

Nothing

The room was VERY comfortable. Clean and everything looked new. We loved the option to open the windows for fresh air. We stayed on the 4th floor - it was nice and quiet. The breakfast was GREAT -wide variety, fresh, and very tasty. The staff was so lovely and informative. The location was excellent. Close to the tram, museums, and park.

The price was a bit high. When someone from a room near us left the room, when the door closed behind them it made a lot of noise.

It is a very well located hotel, probably a building from the 70's, nicely redesigned. The design is really the plus and the reason why I chose the hotel in the first place. It is very near to the Museumsquartier and the Ring/Volktstheater, so from there you can easily walk to all city centre objectives. They have a sauna and a small gym.

Although the page on booking wasn't clear about it, breakfast was not included, what I honestly couldn't think is possible when a night costs ca. 250 euros for one person! Sp breakfast was another 50 euros for two mornings. The room was smaller than anticipated, towards an always noisy back street, and the amenities were a bit basic (for instance no bath robe although they have a sauna). Very soft mattress, I had the feeling the bed isn't straight and I could fall asleep only at great effort. Not very friendly staff (although formally correct and basically polite).

We really enjoyed our stay in this hotel. Super clean rooms and lobby(Our warmest greetings and thank you to the Cleaning facilities assistant, especially our attended Oksana , everyday our room was spotless and refilled!). The location is perfect,you can reach everything within 15 min walk from landmarks to shops.The guest relations team is amazing! Special thanks for the support and hospitality for Mercedes and Lucius they are true professionals and always greeted us with smiles and helped with all our requests. (If you require a mini fridge or bucket with ice just ask in reception upon availablity they will help you with it)The restaurant on site has outstanding quality food and their open plan kitchen is so clean and sterile that in case of emergency surgeries could be performed there! I'm not joking it is really so clean! I loved the complementary and bottomless Cava for breakfast! The on site made hummus was divine! My special compliments for the chef.

Even though the breakfast buffet has really high quality foods ,most of them are vegetarian. I believe it could be more meaty options or at least some fish like salmon/mackerel or herring. Also for weekend breakfast it could be more choices for sweet pastries or maybe fresh fruit/berries salads.

Breakfast was amazing, big variety, modern tastes, the breakfast area is nicely decorated and luminous. The rooms were quiet and I had a view in an urban garden. The location was amazing, we took 3 elevators that landed us directly at the Museum quartier, we did not have to walk.

I did not appreciate the fact that there was no fridge because I had the baby with me and I had to throw some food. I could not store the milk overnight but give it downstairs. It was not comfortable so I propose the hotel buys some portable fridges (in amazon they cost 30 euros the small ones) and provide them to the guests who absolutely need it.

The location was very good, the hotel was comfortable, and I loved the chilled out evening vibes! Bar staff were great and we enjoyed "wine time" - a glass of wine was included in our booking.

I thought I'd booked breakfast but didn't (must've been my mistake), so when the receptionist told us there was no breakfast included, I felt dissapointed about value for money as essentially all we had to show for it was a small room. Also, the building opposite (view from our room) isn't pretty (see photo) - again not their fault and obviously not shown in their photos but if I'd known I would have considered others for that price.