Good location & the room was so clean except the sink it blocked all the time when u wash Ur hand ,staff well mannered

When they're told me that I've got 2 free cocktail drinks but when I got to their bar , they're offered only wine & soft drinks ,hello is that a cocktail or maybe they don't the meaning of cocktail

Breakfast is excellent, a lot of variety and everything fresh. Coffee, even though from a machine, couldn't be better. The bed is extremely comfortable and gave us both a good night's sleep, even though we are poor sleepers usually. Large size room and shower room. Lots of tv channel choice.

This is the third time we've stayed in this hotel, and overall it is all to be recommended. However, I do not understand how the bedroom has no shelves whatsoever, simply hangers from a rail for coats, trousers etc. and a few pegs. Given the large space, why not put some shelves in to aid travellers rather than keeping everything in a suitcase.

the hotel was so comfortable and clean. employees was helpful.

Location of the hotel was good for me because I used a lot to Brussel Midi train station. But if you want to walking distance to attraction places, you have to choose another hotel because it is just a little far away to city center and the more importantly surroundings of the hotel is not reassuring because of the homeless people :s (but as well you will see a lot of homeless all over the Brussel)

The location directly opposite the station (Midi) was perfect when arriving by Eurostar. The hotel itself was clean, with good amenities and pleasant, helpful staff. The room was well equipped and had tea and coffee making facilities. The distance into the centre was a brisk 15-20 minute walk and felt safe, even at night for a solo traveller.

It's not clear where the entrance to the hotel is. There is a sign but the doors beneath the sign don't really look like the front of a hotel and two of them were locked so it takes persistence to get in until you know that. The external doors lead onto an internal courtyard which then leads to the more obvious front of the hotel.

I have stayed here many times and always enjoy coming back. The hotel is a few steps away from the main railway station (Brussels Midi), well connected by public transport to other parts of the city. Large and comfortable room. During the day there was some street noise but it was quiet at night.

When I was waiting to check in, a lady who was checking in before me was told by the staff member at the reception that she had not made a booking at the hotel. Finally, she was able to retrieve the booking in her phone and - a miracle! - the booking appeared also on the hotel's system. The same thing happened to me when I was checking in on a previous occasion; it was good that then I also had access to the booking on my phone. Perhaps there is a fault with the hotel's booking system? Because this was (certainly) not an exceptional situation, the staff member should have been more helpful.

Hotel was modern and clean. The room was large and well equipped tea, coffee and bottled water was very welcome. The staff were fantastic - they were very helpful and the staff in the bar / restaurant were very welcoming. The restaurant menu was quite extensive and the food was cooked to order with very generous portions. Considering I arrive quite late it was very convenient that the bar food service was available until 10pm. The hotel is very convenient for the Eurostar terminal / Brussels Midi but quite a distance from the city centre.

Having to get up very early for an early Eurostar train!!

The breakfast choice was great, although it was slightly annoying to have to queue up for a hot drink behind staff filling their own flask. Although the evening meal choice was limited, I enjoyed the food and drinks and the barman was great.

My only real gripe was it took three conversations to finally confirm that I could extend my booking until mid afternoon. I was told it was free, then was charged BUTI did not sleep well due to the refurbishment noise which was only advised to me after I had paid for the extra hours (and only from signs that went up in the lift well after I had arrived) Sleep was important, I had an overnight 500 mile drive back to London.

Perfectly located over the road from Bruxelles-Midi train station - and used by Eurostar and other train staff - but there was no road (or rail) noise to interrupt our sleep up on the sixth floor. From here the Metro network was easily accessible and it was only a 20-minute walk to La Grand Place. All the staff were friendly, helpful and spoke excellent English to assist us. The bed was comfortable, and there was a good choice of breakfast items.

Some form of noisy (but assumedly essential) maintenance work commenced in a nearby room on Saturday morning, but not until about 10am as we were preparing to head out for the day.

Quiet room with a nice and firm bed, slept like a log! The bathroom is big and roomy and easy to use ( I am disabled and found the shower easy enough to use, a grabrail would have been welcomed but I didn't ask for a more disability friendly bathroom so can't complain about that!). The staff is welcoming and helpful, and leaves it up to you how much interaction you want with them. There is a breakfast option should you want it and also a bar and some snacks + sandwiches can be purchased. When you check out, you can safely leave your bags with the hotel if you have hours to spare before travelling on. All in all this hotel is to be recommended.

Hmm, a fridge in the room would have been a nice bonus but I knew there wasn't one there so can't really complain about that.

The hotel is located right next to the Brussels Midi(Zuid) train station. Hence, reaching the hotel is easy. There is a tram and bus station also near the hotel. Hence, accessing the other modes of public transport is also easy. The staff is friendly and service-oriented. Housekeeping staff takes care of cleaning the room diligently. Rooms are sufficiently large. There is a small table and two chairs in the room. A cabinet with a digital safe is available. The cabinet is large enough to store personal items. Bathrobes and slippers are available in the rooms. There is a coffee machine and a kettle. There are enough options available in the breakfast buffet.

The rooms are not well-lit. I think the lighting of the room can be improved. The shampoo and body wash bottles are kept in an awkward place in the bath. For some reason, it is kept far from the shower head. The coffee and milk sachets were not refilled during room cleaning. We were able to drink coffee in the room on the first day. But since it was not refilled we had to wait till breakfast to get coffee. Also, the coffee cups and spoons in the room were not clean. The waffles are missing from the breakfast :) The hotel being in Belgium should offer waffles for breakfast I think :)