Hotel was very nice modern rooms, great location to the train station & Eurostar, with entrance direct from the train station. Only had cooling for temperature control, no heating & husband found the room cold. 25 min walk into center for walking tour, it was a nice walk. Staff in bar area very friendly, we did not eat in restaurant.

Heating of room, it was cold & raining during our stay, hubby was given extra quilt to keep warm.

The location is perfect. Direct entrance to the train station and 20 mins walking distance to the city centre (grand place etc.). Loved the modern and elegant interiors and comfy bedding.

We arrived at 2pm and were told to come back at 3pm. They had some strict policy of no check-ins before 3pm. Thus, resulting long queues during check in time. We entered our room at 3.45pm

The location was perfect, I travelled with my sister, who has a walking disability so I can not walk any great distances. Getting off the train and finding the hotel had an entrance in the station was just perfect. The room was spacious and had a huge shower, we had a twin bed and a lovely leather couch, tea & coffee making facilities, and a fridge as well as a nice sized tv. The staff were all extremely polite, friendly, and helpful. The breakfast was one of the best choices I have had in any hotel and served until far later than most.

Nothing to not like, I would definitely stay here again, even as a base to visit other locations from.

The location is superb, especially if you arrive via Eurostar as it's literally next door. My room was bright, clean and spacious and well appointed. The hotel communal areas were clean, and bright and the staff were all very friendly. Getting to Brussels Expo Centre or The Atomium is easy and takes about 20 minutes via the Metro, which is again located right next door in the train station. There is a big taxi rank right outside the hotel's front door which is perfect as well. Breakfast on Floor 1 was very pleasant too.

There was nothing at all to dislike during my stay... everything should meet with your expectations for an international hotel chain of this quality and price range.

Staff were really helpful and friendly. The room was modern, the bed was super comfy. I loved the rainfall style shower in the room. Our room was ready to check in early which was a nice surprise,and when we checked out they happily stored our luggage for us. The location of the hotel was convenient, literally next to the train station. Breakfast was nice, lots of choice/variety. As a Brit I found it strange to have chicken legs as part of breakfast as that's not a thing here! There was a smart TV in the room which had English TV Channels and also had YouTube and casting features. We had a really nice view of the city and train station from our window which we loved.

Was slightly disappointed there was no nespresso machine as was shown in the photos on here. It was shown on the photos for classic room so thought they would be included. There were no dressing gowns provided either, which are also shown in the photo. Also the A/C is quite an old system, it is hard to work and we couldn't find a way to make it warmer,only colder! as there was no heating, the room was cold even without the A/C. Also, not specific to the hotel, but around/outside and in the station there are a lot of dodgy and homeless people. They come up to you asking for money, please be aware of your belongings. Its not very safe. Luckily in the hotel we felt safe.

- We went for a very special celebration in our lives and we were received with a lovely card and chocolates. Such great hospitality!🥰 - You had everything we need in the bedroom and it was very clean. Even though it had a carpet, my husband did not suffer of his dust allergies. Thank you!🙏🏼 - The bedroom is exactly as in the hotel’s website. - We could see the Basilica and the Atomium from our room. - It is situated within the train station itself so it facilitated a fast transfer the next morning. - Beside Hagen-Dasz, so a nice place to eat a dessert after dinner elsewhere.

- Nothing wrong. Everything was fine!

Pleasantly furnished and comfortable room with complimentary chilled water, tea and coffee etc. Clean and very comfortable bed with ample storage to hang your clothes. Walk in shower and basin were very good quality with plenty of space for both guests to get ready before stepping out. Quality of breakfast couldn't be faulted with plenty of choice for anyone. Ideally located at the edge of Gare De Midi or a pleasant, 10-15 minute stroll to the Grand Place.

The room looked a little tired, spotlessly clean but in need of some minor improvements or upgrades.

Great location, the hotel is practically at the train station and metro station, you can get to the center and any other place in the city quickly and conveniently. Despite such a location, the hotel is quiet and comfortable

.The lady at the front desk should have better training in dealing with stressful situations or complaints. She couldn't find my reservation, which slightly upset me, her behavior in this situation was totally inappropriate. She acted arrogant, as if she was the customer and I couldn't do my job well.

the hotel felt good quality - we saw families with young children as well as other couples and also people on their own who appeared to be staying for business. the breakfast was delicious and VERY filling - we didn't have to eat again until the evening each day, which saved us a lot of money. it is open 6am-10am every day. easy to access as it's located on the 1st floor. not just buffet-style but also has a chef who can make you a fresh omelette or fried eggs on request. wide selection of food items including breads, cereals, fruit, cold meats, lil cheeses etc. also an espresso AND regular coffee machine! the sauna was great, we were able to work up a sweat and relax. it's great that it's open 24 hours too. welcome desk staff are super attentive and helpful, even when we had to ring them a few times for help with things. when the AC broke in our room, they transferred us to a superior room with no charge! we loved that the TVs had chromecasts too, made it easy to watch/listen to whatever we wanted, cast from our phones. the beds are super comfortable and very roomy. my boyfriend and i were able to lay with our arms out and only just touch each other, so great for people who like lots of room in bed. really great location for travel - the hotel is located in bruxelles-midi station, where you can get trains (including the eurostar) and buses from. it is also close to other bus/tram stops. the flibco shuttle stop is just outside the midi station also, so fairly quick commute from charleroi airport. nice view of the train tracks too which was quite peaceful for us.

the heating in either rooms was quite warm, even the "coldest" setting was not quite cold and we woke up sweating each day. so just fyi for people that are quite warm sleepers, you may sweat quite a bit so maybe bring a small fan to help you as even when we were moved, the AC was warm there too. this isn't really the hotel's fault as they tried to help us and fix it, but it just didn't go any higher. so maybe they like their rooms warm in brussels and we just aren't used to it as we like to sleep with a bit of a breeze/not fully warm. i wish there was fresh orange juice available at breakfast as shown in one of the pictures. however there was none. these are the only downsides to our stay, we otherwise enjoyed everything!

The hotel is clean and modern. The room was spacious and quiet despite the view of the road and trains. The beds were comfortable. The breakfast was delicious, with a great variety of fruits, pastries, and hot dishes. We could also order eggs cooked by the chef. The location is right in the central station, with metro, bus, and trams nearby. The staff was friendly and helpful. The restaurant offers very tasty dishes for dinner.

The neighbourhood around the hotel doesn't look safe in the evening because lots of homeless people are sleeping on the street. It took 30 minutes to reach the tourist centre on foot.