The moment you step into this hotel, the calming spa fragrance sets the perfect tone for a relaxing stay. The attention to detail is evident from the automated doors to the exceptional welcome from Rodney at reception, who treats every guest like a VIP. The rooms are excellent, but what truly sets this hotel apart is its outstanding service. Despite missing the regular spa booking window, Rodney went above and beyond to arrange a special after-hours session. This level of personalized attention demonstrates the staff's genuine commitment to guest satisfaction. With its combination of luxurious amenities and exceptional service, this hotel has earned my highest recommendation. I'm already looking forward to my next visit. 5/5 stars

the door at the finish sauna was broken so I could not use it but nothing major given there is much more you can do in the spa.

This property is a must stay if your visiting Gent! Well above expectations! Location is perfect, rooms were perfect and you get a 60 min private spa visit. Also they have private garage parking, which was excellent because be drove from England and took the ferry. Breakfast was amazing, the selection was a great variety of just about anything and you can think of and still have pancakes or eggs to order freshly cooked. Rooms were lovely and beds were comfortable along with the heated floors in the bathroom. If i could give them an 10++ I would! Rodney our receptionist was super helpful and very knowledgeable about sights and locations we wanted to see and always super friendly and a bonus for our stay.

Nothing … EVERYTHING was beyond great !

The hotel is modern, luxurious yet has a very comfortable and familiar flair. The room is big enough for 2 people, bed and pillows super comfortable, bathroom perfectly equipped, everything is super clean and well thought through. Breakfast is excellent: everything is fresh, bio and sustainable, there is buffet + you can order fresh omelette and pancakes. The Spa is really the icing on the cake: 1 hour private space with sauna, hammam and infra-red for the spine, fresh ginger water, towels, slippers, bath robe, shampoo, shower gel and body lotion. They offer a private parking slot in a garage for 20€/day just across the street. Staff super friendly and accommodating. We highly recommend this hotel!

The hotel was located in a quiet area but just a short walk form the main squares and churches. It is a beautifully restored building maintaining a sense of the original granduer. We were met by a very friendly member of staff who went out of his way to help us. The room was beautifully and tastefully appointed, spacious and clean. The extra touches - a hand written welcome note, sweets, coffee, water - all added to the sense of being 'looked after'. The room was very comfortable and high tech. I really can't think of anything else we could have wanted/needed.

Very friendly and helpful staff, who try to fulfill all your wishes. Elegant rooms with high-tech equipment. Very comfortable beds. Great spa with sauna and steam bath. Very good breakfast for a fair price. Pretty good location within walking distance to the historic city center and public transport.

As chic as the (bathroom) design is, it is not the most user-friendly: water splashes everywhere from the sink and the shower. The towel heating gets switched on accidentally. Even though we set the aircondition low, it was still quite warm in the room, perhaps because of the floor heating in the bath. Oh, and the toilets should be cleaned better!

I totally enjoyed my stay in One Two Four hotel. Great location, lovely calm interior, lots of comfort and incredible hospitality would be my words about the experience. I would also mention great quality of sleep - mattress, fluffy pillows and blanket. And of course a unique feature of the hotel - private spa experience is very special. And on top of everything I really appreciate care and attention of personnel.

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Newly opened in June 2023. The owners have clearly put a lot of thought into the design, fixtures and fittings. The bed was exceptionally comfortable and large, with plenty of room to move around. There were two types of pillow each, one large and harder with one softer and more shallow (my preferred) - not many hoteliers make that effort these days. The coffee machine was a nice touch and the kettle the perfect size. Separate toilet to bathroom, each with sliding doors. The bathroom had plenty of storage space and a walk in shower with easy to use, powerful dual heads. Breakfast was top notch, with high end organic products and a very kind and attentive waiter, Ashik, who cooked to order. The 1 hour private spa session included in the package is the icing on the cake - so relaxing after a day pounding Ghent’s cobbled streets. Would stay again and recommend to friends and family in a heartbeat.

The hotel was spotless and stylish, with staff who were genuinely attentive throughout our stay. Being a small boutique hotel, it was wonderfully quiet and peaceful. The built-in ceiling speakers were a great touch, and having full control of the room's settings right next to the bed made everything feel effortless.

I personally prefer thinner pillows, but that's just down to personal preference.

Very good central location, ten minutes walk from the city centre. Also very quiet at night which we didn't expect for such a central location. Extremely comfortable and spotlessly clean room with high quality fixtures and fittings. Amazing unlimited breakfast, again with very good quality locally sourced products.

Not having a motion-operated light in the toilet, no one wants that brightness at 3am!

Extremely friendly and helpful staff. Great location and the room was perfect for a short stay.loved that the room was super high tech with easy access to lights, automatic blinds, plenty of UBS charging points, great heating & Aircon system and loved the fact I could easily pair my phone to the built-in ceiling Bluetooth speakers!

Slightly small of a room and it would have been great if it was possible to use Netflix and other streaming services as it would have been nice to have, but not essential.