Location and room space

The hotel restaurant need to improve the quality of the food and the breakfast

Breakfast was good - fresh and high quality. However, having the same things everyday was a little boring. Maybe try changing things around?

While we were very satisfied with our stay, I feel a little deep cleaning is essential - there was dust in the wall panels and water stains (that wouldn't clean) on the counter tops of all bathrooms. We changed rooms on the last night due to internet issues and saw the same thing in the the new room as well. Finally the pillows need to be changed if possible - they were not the most comfortable.

Clean , good location , delicious breakfast , great staff specially Luka and Hasan

everything is great

I had a wonderful time at the Swiss Hotel in Sarajevo, and I want to share my experience! Everything was truly top-notch. The staff was incredibly kind and professional, always ready to help and make the stay even more enjoyable. The SPA area amazed me. The atmosphere was relaxing, and the services were exceptional. Azra gave me a fantastic massage that completely rejuvenated me – I felt like a new person afterward. If you're looking for a place to fully relax and enjoy, I highly recommend the SPA center at the Swiss Hotel. All praise to the entire team!

The pillows in the bed were too soft for me.

Location is Excellent ... Staff are Great ... Breakfast and coffee is also Good

The Beds are not comfortable at all ... And the pillows are tough and with odd size and Shape ... It kicked out my allergy the next morning of what is used inside the case.

I don’t have enough good things to say about the staff! Everyone from check-in to valet to breakfast to checkout was incredible. The room was beautiful, comfortable and welcoming and the bathroom was perfectly lit (for anyone who understands this is important) and the shower was 10/10. I loved the body soap smell and if using the hotel shampoo/condition isn’t your thing, the beautiful mall is right there with a store you can get all your necessities at. I come to Sarajevo often and will be staying here again. It has a high price tag, but the location alone would be worth it. The view from the room was 10/10. A true testament to the Accor brand.

Everything was perfect. The staff are very nice and helpful. Starting from front dest all the way to the room service and concierge. The only comment is about the in room dining . The service is good but the food quality is below expectations. I hope they improve the menu and options and some ingredients.

We have been upgraded at check in to the huge suit with a bath in bedroom and perfect city view. We really appreciate it and out 5yo son enjoyed very much in the hotel, especially on the pool. Hotel is connected to the biggest shopping center in Sarajevo, which is very convenient. For any shopping or for child entertainment in the center playing area. Coffee, tea, drinks and snacks available in the room, plate of fruits and sweets was nice welcoming touch. Very good bed, pillows, all perfectly clean. Crazy good breakfast, but not so rich menu for lunch or dinner.

Dinner menu. What we ate was not so delicious, I would dare too say very poorly done compared to breakfast.

Location is convenient, there are tram and bus stops next to hotel. Mall in the same building with hotel. Old city in walk distance (around 30 minutes). Room is comfortable, big bed. Breakfast is not bad, but pastry not very fresh and all food is basic, nothing delicious, only fresh juice maybe and omelette(they can cook especially for you). Hotel has indoor swimming pool, it’s pleasant bonus.

The mattress was very hard, for me it was not comfortable. Breakfast usually started 6.30 but Saturday and Sunday 7.00. We came to Sarajevo for competition and 7.00 we already have to be in the hall, so it was too late for us.

No doubt the best hotel in Bosnia!

Especially Emina at the reception was great.