Very clean room and almost brand new hotel. Minibar fully stocked and reasonably priced. There are slippers and bathrobes in the room. Staff were very helpful and friendly (went as gay couple and felt very welcome). Asked for tea one afternoon and the receptionist kindly made it for me even though the bar was closed, thanks! Breakfast choice is small but really good and fresh, great coffee machine, breakfast area really nice. Location great, a few steps from old town and short walk from the new part. WIFI is fast.

We were on the top floor, the room was a little small and with skylights instead of windows. TV didn't really work, the manager fixed it the first day and worked fine but then stopped again and we didn't bother reception, we just used our phones. No kettle in the room.

The staff are amazing! We felt so welcome on our arrival, (please thank the lovely red haired girl for us! ❤️❤️) From the moment we were picked up by the airport transfer service they provide to the moment we left, we felt so incredibly thankful we got to stay here. A great breakfast service is put on each day, with a great selection of foods to choose from. To the lovely man who helped us learn about the European windows and how they function … we’re sorry 😅 we both thank you for not laughing at us! The rooms are spacious, with great views, and superb location. We will both be back to stay here again on our return to Sarajevo. Your country has stolen our hearts ❤️

Nothing of note to be improved.

The location of this hotel is perfect, right in the heart of the old town. The staff were exceptional , especially Mirnela who was more than happy to cater to our requests for Suhoor during Ramadan, providing an extensive hot buffet which was much more than we expected. The reception staff were very helpful answering our group's questions and giving advice on things to see/do. The rooms were nice and clean too.

The road right outside the hotel is very busy so crossing can be a challenge, as Bosnian drivers are very fast! Also it would be nice to have hot drink-making facilities in the rooms, although when I raised this on check-out the staff said we can ask for them at check-in and they will be provided.

Very modern spotless clean rooms with a fancy modern design. The bathrooms are really comfy with big showers and everything you need. Staff is professional and friendly. The location couldn't be better, right next to the old city center and the tram and bus stops (including the one for the bus to the airport). The choice for breakfast is pretty big and you can take as much a you want. This is not the cheapest hotel in town, but you get what you pay for and I found it to be a nice and comfortable stay. The rooms are also isolated very well so you won't hear much of the outside city noises, such a the tram passing by. All in all a very good choice, I would stay here again.

The free coffee at breakfast from the machine wasn't the best 😅 The one you can order was only slightly better. From a hotel like this you expect better coffee, it's a quick win. The staff should reset any alarms that have been set on the TV's in the room. Once one of the TV's went on in the middle of the night. The TV's also turn on every time you put your key card in the slot. This is a littlebit annoying. My advise: unplug the TV's if you won't be using them.

The location was perfect being 2 minutes from the Old Town, and most, if not all, of the main attractions (museums/churches/river/old town/galleries) were within walking distance. The Hotel was very comfortable, with a very good breakfast selection. The staff (Zahra, Amila, Bakir, Emil) were excellent - very friendly and helpful, above and beyond! We asked them to call taxis on 3 occasions and the longest wait was 6 minutes!! I would not consider any alternative when I return to Sarajevo. Thank you all for a great stay. Future travellers - don't miss Kibe Mahala and Signovino restaurants - more expensive than many smaller ones, an a taxi ride away (5-8KM (less than £3)), but well worth it!!!

In my experience, and to my requirements, there was nothing I would wish to change.

Hotel Sana is the kind of place you could easily imagine calling home. I stayed for just two nights but genuinely wished I could have stayed longer. The hotel is impeccably maintained, with a sleek, modern interior design and thoughtful lighting that creates a warm and inviting atmosphere. The rooms are spacious, spotlessly clean, and incredibly comfortable—perfect for relaxing after a day of exploring. The breakfast is a highlight you won’t want to miss, offering a wide variety of fresh and delicious options to suit all tastes. Located in the heart of Sarajevo’s enchanting old town, Hotel Sana is perfectly positioned for exploring the city’s rich history and vibrant culture. For the price, this hotel offers unbeatable value, combining comfort, convenience, and style. I can’t recommend it highly enough!

No cons, only pros. ;)

Our stay at Hotel Sana was nothing short of exceptional. The property is in a superb location, allowing us to easily explore Sarajevo’s historical sites and vibrant atmosphere. The hotel itself is well-maintained, beautifully designed, and spotlessly clean, creating a welcoming and relaxing environment. The customer service is truly outstanding – every staff member was professional, attentive, and went above and beyond to ensure our comfort. A particular highlight was when we inadvertently left our house keys and wallet in the safe; the hotel team took it upon themselves to personally deliver these items to us at the airport, showcasing a level of service and care that is truly remarkable.

While our stay was exceptional overall, the one minor point of concern was the hotel’s entrance, which is a bit narrow. Families with young children may need to be particularly mindful, as it leads directly onto the road. This is a small consideration in what was an otherwise flawless experience.

We stayed at Hotel Sana in July 2024 and had a pleasant experience. The staff were very friendly and professional, making us feel welcome from the moment we arrived. We also used their transfer service to get to and from the hotel, which was convenient and reasonably priced. The room was small but comfortable, with good Wi-Fi to stay connected. Breakfast each morning in the dining room was adequate, and we enjoyed the nice rooftop terrace for some relaxing moments. The hotel’s location is excellent—just a short walk to the central square and markets. Overall, a great stay, and we would recommend it!

NA

Very friendly and helpful staff who answered several questions, booked taxis for us and organised for us to have a packed lunch on the day we had to leave earlier than breakfast, to take on our journey to Mostar. The location is right on the edge of the old town and the room was comfortable and well appointed. Breakfast was varied and very nice, would definitely recommend this an option to include with the room. BUT, above all.... we left a lot of cash under our mattress and forgot about it until we'd arrived in Mostar, a real rookie error! We called Hotel Sana and they arranged for the next driver of a bus from Sarajevo to Mostar to deliver the money to a specified location in Mostar to us. Incredible service that just wouldn't happen in the UK. Within three hours of us calling, all of the money was returned to us. We cannot recommend the hotel or its staff highly enough. Thank you!

friendly Staff and clean room very good breakfast also needed hot water to make baby food on request I was given a kettle, just what we needed.

small fridge in room they call it the mini bar, it has water bottle, red bull and chocolates and small wine bottles, my kids eat the chocolate and I had the red bull, we didnt know that we will be charged for this on check out also they tried to charge me for the wine bottles but i told them we are muslims, the nice receptionist acknowledged this and corrected the bill.