Perfect location.

Unprofessional behavior of the employee you works at the swimming pool.

The Grace family had a wonderful stay. This is a charming and beautiful full service hotel. It has a wonderful deco and bar and restaurant. I took my children for their 18th and 20th birthdays. The staff helped me throughout my stay. I can highly recommend the restaurant, spa facilities and heros ski hire (internal to the hotel). The pool here is warmer than the Rila. The food here is better then the Rila. The staff are nicer. I will be back again, as this hotel is just away from the main restaurant and bars and as such does not suffer from any noise. Don't delay, book it.

Some elements of the hotel could do with some maintenance.

We had a great time in Borovets. On arriving at Sofia airport we had arranged a transfer in advance through booking.com. Our driver was waiting for us on arrival with a clear sign. We were welcomed to the Festa Winter Palace Hotel by Petar on reception. He was very friendly, helpful and informative and answered any questions we had throughout the stay. We had booked a junior suite, which was spacious and clean. We booked ski equipment through the Hero ski shop in the hotel. The boots and ski were great quality and condition. Rumen who worked in the ski shop was always so helpful ensuring at the start of the holiday we had equipment that was the right size. We returned the ski equipment every night to the drying rack and he greeted us each morning and knew exactly which ski equipment belonged to us. Great breakfast with a large variety of items. The spa was amazing and just what we needed after a long day skiing. The hotel is less than 5 minutes walk from the slopes, bars and restaurants. We can’t wait to return to Borovets and return to the Festa Winter Palace Hotel. Thanks for a great first skiing trip :)

Nice breakfast with many choices. The hotel is close to the slopes. Very nice pool / russian bath / sauna and salt room to relax after skiing. Dido (lifeguard) was always there to help us, to give us a towel and always in a good mood. Excellent the 3 ladies at the reception. Always helpful. Anton was also very kind and helpful. Nice furniture in the rooms.

Parking is not included in the room price. There is a daily charge. If you have your own skis and boots you dont need to pay for their storage in the hotel. If you have rented them from somewhere else, you have to pay for their storage in the hotel.

We stayed in a maisonette as a family of four - this offered excellent accommodation with 2 bedrooms and 2 bathrooms. The hotel was clean and comfortable if rather dated, but the location was fantastic - walkable to all slopes and all restaurants etc. The hotel was quiet and breakfast was good. The pool was also fantastic!

The staff were fine, but not particularly friendly, although I think part of the problem is perhaps the language barrier...? There were occasions when certain staff members were perhaps a little rude / abrupt....particularly the pool attendant. Overall however, this did not diminish what has been an excellent stay.

The breakfast was such a nice way to start each day. The spa facilities were incredible. Location was great. Staff always lovely. The restaurant in the hotel (a la carte) was the best food we had in all of Borovets.

The ski storage situation wasn't clear. We didn't like storing our skis somewhere where we couldn't access them outside of the hire shop's opening hours.

We stayed off season, there were almost no other guests, so we probably didn't get the right impression - but on the other hand the price would have been too high. We enjoyed the comfort of the room (we were given a larger room than we payed), especially the bathroom with the jacuzzi was fun. The view and the hotel surroundings are very pleasant. The food was excellent in comparison to other places we visited in and around Borovets.

The water in the swimming pool was a bit cold.

it’s location and it being the only hotel in the vicinity made it a very special place to be

some facilities such as the jacuzzi and heated pool and gym should be included and not pay separately for using them. This was kind of disappointing to say the least

We got upgraded to a large 'spa apartment' with a Jacuzzi bath and 2 fold-away beds. Plenty of hot water, fruit and wine provided on arrival. Breakfast provided good choice - pancakes, yoghurts, fresh fruit, cold meats/cheeses, hot food (sausages, eggs etc). Location to one of the ski lifts - 50m away.

The spa is good, however the slippers provided have dangerous plastic slippery soles and I slipped on the steps at the swimming pool. The temperature of the room was hot, so we had to sleep with the window open, and various noises outside woke us up in the night.

Amazing Staff willing to provide adorable service!

As out of season booking seems that not all the facilities were available continuously- as f.e. Central heating or Steam Bath - but the personnel acted fast to provide us electric heater to warm the room - was requested for the baby…