It's always the best place to stay , close to the airport , special thanks to Ivan , the desk guy , he has been very competent and helpful !! Recomend it always !!!

Free shuttle to airport Roomy the robot Comfortable bed Large room Great location Good quality food delivered to the room promptly

Couldn't find shuttle bus from the airport and unable to contact hotel reception. I was travelling as a solo female so I felt a little uncomfortable. Noisy water pipes. Room temperature stuck at 26 degrees - thermostat not working Limited TV channels for non Bulgarian speakers

The hotel offers a free shuttle bus so we landed at t2 when u exit turn right there is a bus stop the bus picks up up there the hotel check in was easy and quick we were on the 5th floor lofts avail first impressions of the hotel was nice normally best western hotels aren’t the greatest chain however I was very surprised the hotel smelt lovely and clean and the room was lovely and spacious we got given a room adapted for disability so we had a wet room instead of a bathroom amenities were given in the bathroom there is a shopping mall around 5 mins away by taxi called the mall which was easy however they don’t do Uber out here so u have to download an app called yellow taxi breakfast was brilliant lots of choice hot and cold food selection and pastries

The room was too hot but we opened the window so it cooled down

location, size, design, bed, early breakfast

plumbing noises all night, air condition is only on heating and it was too hot in the room.

Excellent location, with a free shuttle bus from Sofia airport. The bus driver was very helpful, and the reception manager on duty was lovely, very welcoming. The room was very quiet

It was ROASTING in the room, there was an air con control though, I just didn't find until the morning!

We had a very nice and specious room, king size bed and very comfortable sitting area. Both our room and the bathroom were very clean and nice. Convenient location for a one-night stay before catching your flight from Sofia airport, with a free shuttle service to the airport. Quite new and a modern building, nice interior and exterior.

The food in the restaurant wasn't bed, but just average, nothing WOW. For the price you pay you would expect a better quality. The risotto was not a real creamy risotto, but a simple rice dish. The pork chop with a very special name and price was nothing special either. Speaking about the breakfast, the quality of food was even worse. The white Feta-type cheese was dry, and hard, and tasteless. The pastries looked odd as well. My feeling is that most of the food offered for breakfast was prepared somewhere else and just delivered, and it did not look fresh and tempting.

The room was clean and very comfortable

The hotel advertises the it provides free shuttle rides to the airport terminals which are literally 5 minutes drive. However, every time you ask the receipt to book in advance the shuttle for next day they keep telling that’s it too busy and they can call taxi. I believe that they have some kind of agreement with taxi companies to provide them with clients and get something in return. Happened twice to me and both time the hotel’s shuttle bus was sitting idle in the parking. It’s a shame for the hotel management they way they operate. The other disadvantage is that the restaurant is closed after 10 and there isn’t anything near by to get something to eat or even drink. Don’t have venting machines to get even a bottle of water.

Staff was very friendly and professional. Check in and out was very fast. Hotel is situated very near to the airport and hotel provides airport pick up and drop off "free of charge". Room was spacious enough with good lightening of the room and bathroom. I liked very much the way of providing complimentary water from water dispenser in the floor corridor. This is really "GREEN" approach. Breakfast was very tasty and providing choice across local and internatiuonal cuisine.

Only three things to comment which only as the hint for improovement: 1. some of the bathroom equipent needs more care / maitenance = sink tap and soap holder in the shower were completely loose, shower handle broken 2. water pressure for shower was too low. It was a bit of challenge to remowe all the soap & shampoo when taking the shower 3. when taking the shuttle to the airport it went through back yard of the hotel which was not so nice to go through (waste all around) and it was so bumpy All over all above will not prevent me from returning back to the hotel in the future.

Good facilities, large rooms, reasonably good breakfast. Very convenient for staying the night before or after a flight. Shuttle to/from the airport works steady and picks you up in time.

The shower looks like 40 years ago, could be more convenient. A year ago there was a person who made omelets for the breakfast, cancelled now and substituted by unattractive scrambled eggs, beckon and beans. The initial 300m of the road from the hotel to the airport goes through the wasteland (the roundabout route will take a lot of time) and has a lot of holes that are accumulating in years.

This hotel is an excellent choice, especially for travelers. It’s very close to the airport, making it super convenient. The rooms are spacious, clean, and well-maintained, providing a comfortable place to unwind. The staff stand out for being friendly and professional, making you feel welcome throughout your stay. The on-site restaurant is a bonus, offering great meals without needing to go far. Parking is another strong point, with both outdoor and indoor options. The indoor parking is particularly useful in cold weather. Overall, it’s a solid, reliable hotel for a short or extended stay.

The only downside to my stay was the lack of proper ice management in front of the hotel. The area can get very slippery, making it difficult and unsafe to walk, especially in colder weather. It would be great if the hotel could address this by regularly deicing the walkways for the safety of their guests.