The perfect location, amenities and price point - all much appreciated and a rare combination. However, what made my stay memorable, was the service quality and the kindness of the staff. As a seasoned traveler, I am used to the vagaries of various locations, but what was exceptional was, that every single person working at this hotel was friendly and welcoming. At breakfast , the guests are spoiled for choice with a vast selection of food and drinks. Talking about the staff - starting with the receptionists Christine, Zlatina and Elissa, the housekeepers and the hotel manager, they are all highly professional and extremely helpful. The manager kindly allowed 2 hours checking out delay, due to my flight schedule, which made my hectic day so much easier. I can’t rate The Boutique Splendid Hotel high enough, will certainly be back and will recommend it to anyone going to Varna. Thank you for a very pleasant and comfortable stay.

Not applicable.

Firstly, the staff and in particular the young woman on reception who was extremely helpful in answering my questions and giving advice. I really appreciated her assistance. Although all the other staff were friendly and helpful too. The room was clean, spacious and quiet and breakfast had a good selection of hot / cold options / cereals ad pastries. In terms of location, the hotel is very central and is situated just across from the Cathedral. I took the 409 bus from the airport and got off at Katedralata stop (approx. 20 mins), crossed the road via the underpass and was at the hotel in 2 minutes. A further 15-20 minute walk gets you to the Sea Garden and beach in one direction and a 20 minute walk to the Central Bus station and the Grand Mall in the other direction. There are also plenty of other nearby facilities / sights nearby. Restaurants, a Billa supermarket, and various museums including the Archaeological Museum, Roman Baths Archaeological Site, Retro Museum and Naval Museum all within a short walking distance.

Nothing in particular that I didn't like.

Breakfast was fine with lots of fresh produce available. View from the room was pleasant. The hotel is within walking distance of theaters, plaza, historical sites, and the beach. It's about a 10 minute bus ride from the central bus station. The male night clerk accommodated my early arrival.

The bathroom sink emitted a high-pitched squeal when shut off. It took some manipulation to get it to stop. The toilet leaked one of the four nights I was there. The credit card system would not accept any of the three cards I had so cash was the only means of payment. Fortunately, there are several ATMs nearby. The money exchange across the street was of no help at all.

Everything at this hotel clicked for me. Great room, great location, good breakfast, nice staff... Super all round and I'd be surprised if I have a better experience of a hotel on this trip. In particular I would mention the big high ceiling that makes the room feel massive. Also, the spacious entrance/wardrobe area where I could leave my luggage was separate from the big lounge/bedroom, so that area was really uncluttered and enjoyable. I liked the view of the cathedral from my room. Staying here made me feel "rich" despite not paying a fortune.

A tiny thing that resulted from the big room was that it was sometimes a "distance" to a power point. So the cable from my PC didn't reach from the table, and from the nearest plug to the bed (for phone charging overnight) was a bit of a stretch.

The bed was large and comfortable. The view was great! The well dressed, very professional lady (with a slight Spanish accent) spoke English really was and helped us with everything we needed. That made a big difference for us.

The TV had only Bulgarian stations and one German station, but no English speaking stations.

The hotel is in a old building with a nice look. The rooms are old look decorated, greatly refurbished, not everyone's style but all looks neat and clean. Our room was huge.

Two easy fixable things and one not so much 1. We had a hole in the wall and we could see the pipeworks. Somebody should find that misplaced lid and fix this. The manager should take tours more often if the staff is incapable of offering good feedback. 2. We had only a bathtub so we used it in order to make a shower. The problem is that the curtain was mounted almost over the bathtub so you could not be able to make a proper shower without that thing sticking to your body. Please move the rail 15cm away from the bathtub for the sake of a good shower experience. 3. Parking is paid by a stupid SMS system that excludes roaming tourists. If you are not bulgarian you cannot pay. Hotel should press the city mayor on this. Varna is a tourists attraction!

Very friendly staff. Good position of the hotel.

Even though the staff was very friendly, they didn't speak very good English. We visited the hotel in February and we didn't had parking space. No-one was able to explain to us how the Public Parking worked. All the signs were in Bulgarian and after some tourists explained to us we can pay throughout an phone application, our car was clamped. We had to pay a fine to The Parking Administration to release the car. We later found out that the payment is only valid from 9:00 to 20:00, not for 24 hours.

I was looking for a affordable and comfy place to stay in Varna for one night with my 10 years old daughter and I found one. We were supposed to leave early to the airport, the staff arranged for us breakfast to take with us and that's what we appreciated the most. The location of the hotel is fantastic. The café next door is so good and with very friendly staff.

Beautiful and spacious room. The bed was comfortable and I slept like a baby. The decor of the room was so pretty, with beautiful wallpaper, crown molding, complementary colors in the painted walls, lovely dark pink/red carpeting, sofa and settee in matching pink/rose/red color! It was just beautiful for this traveling retired English teacher and her good friend from Varna. The lift was good and worked all the time, no outages. The bathroom was nice with a *huge* bathtub and a nice shower.

The staff at Reception were not particularly friendly or interested in helping. When I asked for a detailed copy of my bill so I could know it was correct, she simply wrote a number on a paper. The number was about four times what I expected, but I didn’t have the exact info for what it should be, so I asked again and she opened the file for my room number and found the correct amount. I always like to give the benefit of the doubt, but this struck me as complete laziness, disinterest in her work, and very poor customer service. I lived in Bulgaria 30 years ago and came to expect sloppy, indifferent personnel, but in todays world, this kind of attitude should not happen.

Exceptional service, beautiful accommodation and great location. We visited to check out Boutique Splendid ahead of our wedding in Varna, as our family will be staying there. The staff were friendly, accommodating and great to talk to.