We liked everything. The hotel officers because of birthday upgraded our room to a bigger family room and also they send to room champagne and fruits. Everything in the hotel was modern and well designed, recently renovated and clean (including the toilets in the common areas of the hotel). Everything in the hotel room was very clean, the bed is very big and very comfortable, the shower is very modern and works very good, TV and air conditioner works very good, the balcony is big and has a very nice tree and sea view. The hotel is just 5 minutes walk to the sea. In the beach the hotel provides free towel, umbrella and 2 sun beds (the card will be given from the hotel and the number on the card is the number of the umbrella on the beach). The breakfast, lunch, dinner and snacks are all very tasty and different types of food are available. Ice cream is served everyday during all afternoon. Special thanks to Miss Milena from hotel administration, Miss Iva from reception, Mr. Miroslav (the Chef of the restaurant), Mr. Dimitar from lobby bar, Miss Elitza from pool bar, Miss Yuliya from restaurant and all the other staff who made our vacation special and wonderful.

Nothing.

-Very clean. Towels, toilet paper and bedding are replaced every day. The bathroom was impeccable. -Very nice and helpful staff. -Very good and diversified food every day. -Reasonable hours and intervals for serving breakfast (7:30-10:00), lunch (12:15-14:00), snacks (16:00-17:00) and dinner (18:00-21:00). -You don't need to wait for too long in line at the restaurant. -5 min walk from the hotel to the beach (don't forget your beach pass). -On the 8th floor there is a terrace perfect for watching the sunrise.

-Limited long chairs on the beach. You need to wake up very early if you want to have a chance of getting one. This apparently is a general issue in all the resort. -Elevator starts only from the 4th floor, so you need to hustle up and down the stairs a lot (kind of annoying if you have a 30 kg troller). -No safe/lockbox in the room. -Limited parking spots. 22 bgn/day across the road (a bit expensive). -Pretty small pool and most of the time crowded.

I like room, was nice and clean. Enough space for all family. New furniture and bathroom. The best is private beach, not far from hotel. Nice and quiet place.

The hotel restaurant is nice but the food is not the best. Wild choice of salads but hot food is not good. Restaurant staff cannot be recognized, all the time on phones,doing nothing,mess on every table. One lady from kitchen is very rude,throw food on tray, I say to her the nectarin is moldy, she tell me just cut it,Its ok. Pool is very very small for that big hotel and water is clean but sour.

Everything from the food to the room was wonderful. Kudos to Martin, the Front office manager, great guy - give him a raise!! Room was spacious, clean and comfy, food was very good and enough. We loved the location and the private beach. The sun terrace is amazing viewing point to the sea

The bartender girl on the pool bar - never smiled even once at any guest! Always grumpy pretending to be tired! It is not ok to have guest approaching you and asking you to smile! And not only 1 time! Also it is not nice to hear the staff warning each other - be careful what you talk, there are also bulgarians here! We know guest can be irritating but in the end you get paid from what we spend for the reservation

The food was really good. The staff was amazing, the private beach is 5min walking, golden sands center is 15-20 min by walking. If you are going with kids is the perfect place by having a well equipped playground in the shadows (during most of day), small pool for them.Their entertainment schedule is amazing, the staff is playing, coloring with them and have disco program. Miss Tina is amazing with kids, she has a lot of energy and imagination to entertain them, especially the young kids. They also have nice activities for grown-ups that you can enjoy.

The stay at the hotel was great. The hotel is close to the center and the beach. The beach is about an 8 minute walk away. The room was very well furnished. The food provided was very good and in sufficient quantity throughout the stay. The refreshments were great. There was always plenty of seats at breakfast, lunch or dinner. The food was constantly replenished. The service provided by the hotel was good.The overall facilities of the hotel are very good.I will be happy to return on my next visit. Translated with DeepL.com (free version)

Unfortunately, often some of the food was lukewarm.

My recent stay at BSA Gradina Hotel was ok thanks to their cleaning, food, convenient location, and comfortable accommodations. The hotel staff went above and beyond to ensure that the rooms and common areas were spotless and sanitized at all times, instilling a sense of safety and peace of mind during my stay. The food served at the hotel was ok with plenty of options for different dietary needs and preferences. I especially appreciated the fresh and locally sourced ingredients. In terms of location, BSA Gradina Hotel is located in a bustling area of town, but still managed to feel secluded and peaceful. There were plenty of shops, restaurants, and attractions within walking distance, which made it easy to explore the area. The bed was comfortable, and the amenities provided made it feel like a home away from home. Overall, I would recommend BSA Gradina Hotel to anyone looking for a clean, comfortable, and welcoming place to stay.

- minor inconvenience: reception is at 2nd floor and the elevator start from 4th floor - a very huge inconvenience: at the hotel reception is a blonde lady who always give a negative and aggressive answer to any question/request from the client. She doesn't even give the impression that she wants to help you. This attitude is in total discrepancy with that of the other colleagues, which was an exemplary one

I liked the hotel, the staff and the food. Room was bigger than expected.

Not too many parking spaces, and we had to pay for parking a considerable amount per day. Next time would love to have the sauna included in the All Inclusive price.

Great location. Quiet area. Just 5 minutes away from bussy area. Private beach very near with free sunbeds and umbrella's. Public bus transportation to Varna near hotel.

Food quality needs to be improved.

Lovely hotel, nice personel, huge rooms, great food.

- the hotel doesn't have an elevator till the 4th floor, only from 4th to 9th floor. If you need to go up to your room on the 4th floor 7 times per day, you are in for a big surprize. - the pool is only open from 8 AM to 5 PM so if you want to avoid the worst hours of being in the sun in the evening, forget about it.