The staff were exceptionally kind and friendly! Had a chat with a few and they were helpful when asking about some of the destinations we wanted to checkout! They had a bidet in the washroom which I’ve never seen at any hotel in Canada, so this was a huge plus! they cleaned our rooms very well also. View was nice- mix of office buildings and mountain view. Location was perfect! Close to everything, we walked 5 mins to catch our free shuttle to suspension bridge, and at that stop there was also a bus we took to Whistler. Gym was exceptionally clean and nice as well if you’re planning on going!

Really nothing major, maybe a bit pricey compared to Toronto hotel pricing but that’s pretty much it. It didn’t include breakfast so we had to pay $30 for the each of us to have it, but it is worth it because it’s buffet style. The food and hot drinks were all fresh honestly, my family enjoyed it. They had gluten free bread as well. I’d definitely return on next visit!

Great room, decent size, nice furniture and very clean. Amazing toilet haha (heated seat and washing system). The bathroom was also very nice in general. Food was excellent. The new Japanese spa was also excellent - best massage I've had. Wonderful location, close to the water and an easy run to Stanley Park.

Terrible view staring right into an office building across the way. I couldn't even have curtains open because I could clearly see people walking around at close distance. Not even a tiny view of anything that wasn't another building.

The staff was very attentive, constantly checked on us and offered help while we were waiting for our room. The room was clean and spacious, bed is very comfortable. The pool and hot tub are outdoor, but well maintained. Gym equipment was a bit outdated, but worked just fine. Valet parking was very convenient.

One of the three elevator was out of service which caused longer wait. We got there early than the check-in time and there was no room ready, had to wait for around an hour to get the room. There was very little green space around the hotel building for our dog to do her business.

A big room with a comfy bed. The pool was a nice bonus extra with a hot tub as well. It was clean and very well located as well. We had a breakfast one morning which was very tasty. The room was stocked with a coffee machine which was welcomed.

It is quite expensive and given what you pay things could be better. It was one of the less friendly hotels we stayed at during our travels and I think the damage deposit they take it quite high given the prices already being charged. I know this is commonplace in Canada though. Also in our room the AC was broken and making a weird noise, it took us a while to work out where the noise was from but it kept us awake on night 1.

Location was central to most of the key city attractions, felt safe and had a supermarket and drug store across the road so very convenient. It might feel a bit quiet outside the hotel but it is very close to the water and to Robson Street which has a bit of energy. The rooms are big enough and clean, staff were attentive, housekeeping was excellent and the amenities ticked most of the boxes. If you don’t care for the frills, but just a clean, safe place to stay, this is a good value hotel in a convenient location. Will stay again when we are next there.

Neighbourhood might feel a little sterile at times given the transition from office to residential, but it is close to places like Robson Street which are very active.

This is a lovely hotel, great spacious rooms, and a fantastic view. Much attention to detail, gowns and slippers, lovely lotions, a coffee machine (though I'm a tea drinker, but was instantly provided with a kettle when requested at reception). I particularly love the pool, which was warm and empty! We stayed in February so I expect it's easily packed in summer as it's quite small. The gym is really well equipped too. Cleaners did a fantastic job. I'd recommend this hotel.

I would've given it 5 stars but for 3 things: - our room (2008) was really cold and the fan only blew out cold air no matter what temperature you set - in spite of specifically requesting a quiet room, there's constant repetitive loud noise from the lifts and something else that we couldn't identify, all through the night - my daughter was on a sofa bed which she tells me was pretty uncomfortable We stayed 8 nights but because of these things we slept really badly. That said, it is a lovely hotel and if I returned I would try to address those things.

We stayed 3 nights pre-cruise & really enjoyed the hotel & the great location. It's close to the Harbour so you can walk to the port. From the airport, it's an easy skytrain ride to the waterfront & then a short walk to the hotel. Everything is so walkable in the area. The staff were friendly & professional. The rooms were nice & very comfortable. The onsite restaurant was affordable & very pleasant. We will definitely return the next time we're in Vancouver

The staff were super friendly, attentive and helpful! We were able to access bathrobes, an umbrella and a microwave. The hotel was clean and had all the amenities we needed. I liked that it was so close to the Convention Centre and waterfront. Good value for money.

The view from our room looked right into an office building, but I guess that's what happens when you're right downtown! We weren't really in our room for most of the stay anyway.

Location location location. Just up from Coal Bay Harbour. Restaurants and shops a 5 minute walk away. Canada place 10 minutes away so perfect for getting on a cruise ship and the free buses to Capilano and Grouse mountain. Stanley park about a 15 minute walk. Biggish rooms with a great bath. Restaurant on site also a pool and gym.

Nothing

My room was great, clean, and had everything I needed. Very convenient location, short walk to the waterfront/sea wall and then on to Stanley Park. Also a short 20-25min walk to English Bay (or a quick Uber!) if you want to spend time walking along the beaches like I did! There are also free shuttle stops nearby that will take you to the Capilano Suspension Bridge.

Everything was great.