The location was great, right in the center. You can walk to a lot of places. The concierges were very helpful. The room was spacious, quiet, we were on the 10th floor. Loved the heating system and the bathroom floor that was heated too. For breakfast, the first day, since we did not get the bacon with the dish we ordered, the waitress replaced it with a bowl of fruits which we appreciated and found very nice.

I booked the room with breakfast included but I had to pay an extra, $3 for a latte every morning that I ordered one. I feel that for the price of the room and the breakfast, the extra charge for a latte was excessive. 2 times also, when we sat down for breakfast in the morning, the table and floor were not cleaned properly, the table was sticky and the floor covered with food, probably from people who ate diner the night before there.

We had an unforgettable 6-day stay at the Exchange Hotel and everything was just perfect! The location is unbeatable — right in the heart of downtown Vancouver, steps away from Waterfront Station, Gastown, and amazing restaurants and shops. Our room was spotless, stylish, and super cozy. The staff were incredibly friendly and helpful, always ready with a smile and great local tips. What really stood out was the vibe — modern, energetic, and classy without being over-the-top. It felt like the perfect mix of comfort and boutique luxury. We’ll definitely be coming back on our next trip to Vancouver. Highly recommended!

A Hidden Gem – Truly Exceptional Service! We recently stayed at The Exchange Hotel in Vancouver and were honestly blown away. The hotel itself is stunning – modern, elegant, and beautifully maintained – but what really made our stay unforgettable was the staff. From the moment we arrived, we were greeted with warm smiles and genuine kindness. Every single team member we encountered was friendly, approachable, and incredibly helpful. Whether it was answering questions, assisting with small requests, or just checking in to make sure we were comfortable, they went above and beyond in every way. It’s been a long time since we’ve experienced service this thoughtful and consistent, and it honestly made all the difference. We don’t usually leave reviews, but we just had to for this one. The Exchange Hotel deserves to be a 5-star hotel based on the service alone. Highly recommend staying here – you’ll feel truly looked after!

Great hotel in Downtown Vancouver, friendly staff, nice room, spotlessly clean, nice toiletries... very centrally located...there is really nothing bad to say about it. The breakfast they offer works a little bit different than man may be used to. It's offered in a restaurant on the second floor of the building and it offers a menu that you need to choose from, but wow, what a breakfast!!!!! Incredible portions, well cooked, well served... you can choose among different sweet or salty options, from English breakfast to french toasts and they are very accommodating if you want something simpler for your kids for instance! We loved it!

Nothing really!

For 2 friends sharing a room we were able to get 2 x queen beds, plus the room was a little larger than normal hotel rooms. It made for a comfortable stay without having to book a second room. The staff are very kind, friendly and helpful. The beds are very comfortable although I never seem to get a decent pillow in any hotel. The included breakfast is delicious in the separately run restaurant. Fantastic location if cruising from Vancouver Cruise Terminal as it’s only a 7 minute walk. We stayed before and after our cruise and found it easy to walk to the hotel from the cruise ship. They didn’t have a room available straight away as we were 6 hours early, but as soon as one became available they contacted us to let us know. I would definitely stay again if I’m in Vancouver again.

The included breakfast is great but allow plenty of time to get breakfast as the separate restaurant that provides it is very slow. Also, there is no serve yourself buffet so you have to order from the menu. I just wanted toast with jam and it got charged back to the hotel as a special item $26 when other breakfast meals eg omelette and toast were only $16. I didn’t have time to argue as I had to run for an appointment. No extra charge to me but they are ripping off the hotel.

Great location 4 min walk from Vancouver cruise terminal. Hotel immaculate and staff in the lobby to assist with luggage etc as reception is on a higher floor. Room Deluxe King was perfect Small fridge with fresh milk, kettle and coffee maker all replenished daily. Shower was large and the water was powerful and hot, they provide a hairdryer, bath robes slippers and even a hand held clothes steamer. Everything you needed was at a touch of a button, literally via an ipad. The hotel is walking distance to restaurants and the harbour, I felt safe(as a solo traveller) walking to restaurants in the evening. There is a restaurant, but I was out on excursions so didn't go. They did have a 3hr happy hour everyday ... The staff are amazing, so polite and helpful...I wouldn't hesitate to recomend this hotel.. In fact I will be booking again soon.

Absolutely nothing it's a lovely hotel

Exchange Hotel Staff is beyond courteous, all very kind, helpful, welcoming you with a smile and valuable recommendation to explore the city (even if you arrive at 1AM). From front-seat to concierge, these people understand the meaning of hospitality. Rooms are remodeled and clean. Comfortable, yet small - so may not be the best fit you are the type who travels with big suitcases. The only downside is that it is in downtown and windows are not sound proof - so we could hear sirene and street noise later in the night. Simple earplugs solved it for us, but if you are sensitive to noise, you might be aware of it.

We recently stayed at EXchange hotel for a week, and it was an absolutely fantastic experience! The hotel is in a prime location, making it incredibly convenient for exploring the city. It’s a quick walk to major train stations, which made getting around seamless. Canada Place is walking distance, so if you plan to catch the shuttle to Capilano Bridge it’s super convenient. The area is surrounded by coffee shops, stores, bars and restaurants nearby, so finding great food was never a problem. The staff were wonderful, friendly, and went out of their way to make us feel welcome. The accommodations were comfortable, and the overall ambiance of the hotel made it feel like a home away from home. Would stay here again!

One minor downside was the shower. It has a half open glass shower door design which doesn’t effectively keep the water in while showering. So there’s always a puddle on the bathroom floor after.

Staff were honestly delightful at every turn. The best gym facilities out of the 8 hotels on this trip. Bed was very comfortable. If they offer you a choice of a corner room or non-corner, don’t pick the corner - the view is just of other buildings and the room layout was terrible - so much space wasted in corridors while you’re tripping over your bed. They send you texts to check in on how things are going and I mentioned this - they offered to move us and sent up a couple dollars of chocolate as an apology… All in all, still had a good experience and would stay again in future.

Most amazing hotel. Beauty renovations of old stock exchange. All modern IT iPad elevator operation. Room was also on iPad for lights and information. The welcome from the staff was above and beyond expectations. I was very impressed. I was given a choice of room layout at reception The room was fresh clean and very comfortable. Loved the bathroom with marble tiles and huge walking shower. We were able to walk to the cruise ship very easily as it was all downhill from the hotel and only two small blocks. Totally fabulous location for restaurants shops and tourist points. Highly recommend this hotel.

The fact I only had one night. Could have stayed longer.