Great location. Close to waterfront, museum, train and shopping

More seating in lobby and also warmer lobby.

All the staff were lovely to deal with, excellent room service and food , attractive large wood-panelled room and furniture, wonderful bed, very nice amenities, and a kettle is so nice for a tea aficionado. Appreciated the microwave and fridge.

Paid a rather high price for a tiny, shower-only bathroom; after a long day/ 5 hour flight a bath would have been nice to ease the stiffness. A shower doesn't cut it. Small window.Price is partly my fault because I booked last minute, and I probably could have asked about a bath. Noted for next time!

Check in staff upgraded our room and gave us complimentary drink vouchers when we told them we were celebrating a significant wedding anniversary. Staff were very friendly. Size of the room and bed was very comfortable. Ideal location, surrounded by high end shops accessed from the lobby. We hired a rental car from Avis and the hotel is right next door. Handed the keys back to Avis and literally wheeled suitcases through to the front entry of the hotel. Absolutely ideal. Also only a $10 taxi ride to cruise terminal

The room was quite tired, lots of dings and dents. The bath enamel in parts was coming off the bath floor surface. The room definitely could have been cleaner. Glass surfaces of cupboards had finger prints, glass door into the bathroom had moisturizer or something to that effect on it. Needed a good wipe down

The location is excellent, the bed is exceptionally comfortable, and the room is very spacious. Additionally, the staff are friendly and welcoming, which adds to the overall positive experience.

The shower pressure is inadequate. Additionally, scheduling renovations for the gym and sauna during the winter holidays seems like a poor decision. While an alternative option with a partner location was offered, it did not compensate for the inconvenience and disappointment.

This was a wonderful hotel to stay in. Centrally located in Vancouver, it was beautifully presented with a great room. Customer service was excellent at reception, the restaurant and the cleaning staff. I actually had two separate bookings between the start and end of my Canadian Rockies tour and the hotel kindly allowed me to store my larger suitcase there between my stays.

The indoor pool is nice but the pool wall lining was wearing away and could use maintenance. Also the spa was non-operational and would have been good to have on the colder nights.

The staff in the common areas and service were excellent. We loved the location and the high-end shopping that was in the lobby of the hotel. Felt like an iconic grande dame hotel. Concierge staff were patient and helpful. We visited the other Fairmont hotels in the city, and we thought the location of this one was the best. Everything was within walking distance.

We stayed in a suite. The entrance had a lingering unpleasant odor, and a standing lamp in the living area did not work, so the space was dark. The décor in the living area was also dark with a dark gray sofa. There were dirty dishes in the hallway from other guests that took close to a day to be removed.

The comfy bed

There is no parking for the guests, the hotel will ask you to park in the public parking across the road, which is a a bit pricey too.

This place is very sentimental to us as it was where we spent our wedding night so coming back to it 9 years later was a very special experience. The staff were so intentional and thoughtful with celebrating us which was such a memorable touch.

We were upgraded to a beautiful suite but the heating/air system was broken in our room. It was unfortunately really cold at night and the bedding that we had wasn't keeping us warm enough. So we had to call up more blankets and eventually a portable heater as the maintenance crew weren't able to resolve the issue with the air system.

Location was very ideal and centralized in the city. Lobby of hotel had top brand stores like Louis Vuitton, Gucci, Dior, & Omega. Stayed in a 400 sq. room and for a Family of 4 it was ideal, gave us plenty of space to move around. Beds & pillows were very comfy, slept good. Robes and slippers was a nice extra touch :) Bathroom was nice and clean :) Kids and I walked around the area and felt safe - Pacific Center shopping area was within walking distance and had plenty of shops to go to. Plenty of nice restaurants to choose from -- Italian, Thai, Steak. IGA store was close by to pick up anything else.

BE AWARE THERE IS NO CAR PARKING WITH IN THIS HOTEL. A parking garage is next to the hotel that we ended up having to pay in addition to our hotel stay of $181 for the 3 nights stay. Hotel should offer some sort of deal for parking to be included with the room stay. The air conditioner couldn't get our room cool enough, we ended opening up the window at night to try and keep it cooler. Bathroom needs to have a fan for airing out the # two :|

Great location. Debbie on concierge was amazing, really helpful and such a lovely person. I would have liked breakfast to be included in the room rate. Only negative was carpet in room had stains which for this quality of hotel was disappointing and some areas of room needed better house keeping such as sink vanity unit was dusty.