The best part of the stay here - the staff were all really nice, especially those working in The Boulevard and Gerard Lounge. Top tier hospitality from the hostess and the lady server on 25/26th August, give them a raise! General cleanliness: Good, didn't have any issues, except the balcony was tatty and dated compared to the rest of the room. Comfort: Beds were large and comfortable, and this is the only place we stayed in on our 3 week trip in Canada that had a comfy sofa and footstools.

Noise: The AC was a little loud, and there being the compressor out on the balcony meant that we couldn't really hang out there much. However The windows faced out onto the rear of the property onto the quiet Smithe/Haro Sts so the street noise wasn't too bad.

staffs are nice and housekeeping quite efficient

1. room getting old.... beds and sofas are not entirely comfortable 2. should put in better wine opener--it is a very cheap one and often broke the cork into pieces 3. encountered a bad experience with parking tickets for my rental car even though I showed the reception lady the car tag no. for registration parking. I did not use car for few days to get over jet lag after I rented and found the ticket problem only few days later---had the wrong licence plate no ( one digit wrong) typed into the hotel system 4. The phone system initially was not working ---cannot dialled out ---should upgrade it!

We enjoyed our stay here as our first stop in Canada. The layout of the 2 bedroom suite meant that everyone in our family of 4 had their own space (utilising sofa bed in living room) which was helpful with teens, and recovering from a long haul flight from Australia. TV in every room and comfortable beds. The suite was well equipped with kitchen facilities for self catering options. Pool and hot tub were enjoyed by all. Good location for nearby dining and shopping. Easy uber ride to nearby attractions.

It was disappointing to find on arrival that the pool was closed for servicing. Although we were offered access to a nearby hotel pool this was much less convenient. Very happy to see the pools reopened by our second day. Aircon unit was very noisy on the balcony. Otherwise happy with our hotel choice.

Staff were all very pleasant and helpful. The room was very spacious. We could cook, and have a meal in their table. There was a bed we could set up in the living room area. All good for our family!

The price was quite expensive and no breakfast was included. The movies for a fee in the TV need to have a lock or should not be easily accessible especially with us having kids. They were clicking the remote control away and accidentally clicked on the movies without them knowing these were chargeable to us. We were indeed charged for a movie during our stay :( This could have been avoided as we cannot watch on our kids 24/7 inside the room.

We stayed in a 2 bedroom suite with our teens. Staff made up the sofa bed prior to arrival as requested. Room was spacious and beds were very comfortable. Sofa bed mattress as expected. Location is perfect for walking around the city. Staff go above and beyond and are very friendly and courteous. The bar and restaurant are 5 stars. We have stayed at Sutton place many times and we keep coming back for the consistent service and warm , friendly staff.

Room was in need of an upgrade which we suspect is already in the works as a new chair arrived during our stay :)

We pulled up to the hotel and were greeted by the staff in such a hospitable and friendly way. It truly set the tone of the stay. We stayed in a two bedroom apartment, and it was a delight. We had a balcony with a lovely view of a green space, and the living area was well sized and spaced. The highlight of the stay was my bed. I had a beautiful sleep. I can't say enough about how sumptuous, comfortable and cozy the bed was. This property is pet friendly and charged a very reasonable $40. We had a lovely breakfast at Boulevard the next morning and enjoyed the lively service and the food. I ordered avocado toast, and it was a work of art and flavours.

My only criticism, and I'm hesitant to even remark on this, but the front desk and lobby is quite crowded during peak times of check in and check out. I opted to drop our keys and scan the QR code to check out to avoid the wait.

The room I got was far superior than in the picture. It was more updated and instead of a queen and king bed, both bedrooms had king beds! Everything was perfect. the whole facility was far superior than I expected. I was told by the taxi driver that many celebrities stay at Sutton Place because it's so nice. I understand why. There is the perfect grocery store one block away with incredible pre-made food. It came in so handy. The bell hops were fantastic and I never had to wait for a cab. I would stay there again.

That I couldn't stay longer

Amazing house staff with daily service included running the dishwasher and making the beds. We are not accustomed to such attentive service these days. All the staff - concierge, front desk, house cleaning - were over the top in providing friendly service to make for a lovely stay.

Overall, nothing to complain about. The city noises are what they are. The location is so CENTRALLY located with convention centet, soccer stadium, Stanley park all within a walkable km or 2, not to mention restaurants and shopping!

La Grande Residence at Sutton Place Hotel is in a great location. Short walk to Downtown and Canada Place. Discovered some good resturants and bars in the area. Staff exceptional, happy to help with our arrival, even though we arrived via the "rear" door. Our two bedroom apartment was large with two big rooms. Second room had two large beds. Plenty of room for 5 adults. Lounge area comfortable, kitchen good as well. Can recommened Central Resturant Bendall and Tap and Barrel at Canada Place for good meals and drinks

Nothing.

Size of the room, location and cleanliness. Great view if the English bay fireworks show!! It was awesome! Loved all the amenities in the room.

We were in room 1207. The closet in the main bedroom was part of the ventilation system for the air on which was a bit odd. Also the aircon machine was on the balcony and vey loud which meant we had to turn off the aircon when we wanted to use the balcony. Not a big deal but for the price I would not have expected it