staffs are nice and housekeeping quite efficient

1. room getting old.... beds and sofas are not entirely comfortable 2. should put in better wine opener--it is a very cheap one and often broke the cork into pieces 3. encountered a bad experience with parking tickets for my rental car even though I showed the reception lady the car tag no. for registration parking. I did not use car for few days to get over jet lag after I rented and found the ticket problem only few days later---had the wrong licence plate no ( one digit wrong) typed into the hotel system 4. The phone system initially was not working ---cannot dialled out ---should upgrade it!

We pulled up to the hotel and were greeted by the staff in such a hospitable and friendly way. It truly set the tone of the stay. We stayed in a two bedroom apartment, and it was a delight. We had a balcony with a lovely view of a green space, and the living area was well sized and spaced. The highlight of the stay was my bed. I had a beautiful sleep. I can't say enough about how sumptuous, comfortable and cozy the bed was. This property is pet friendly and charged a very reasonable $40. We had a lovely breakfast at Boulevard the next morning and enjoyed the lively service and the food. I ordered avocado toast, and it was a work of art and flavours.

My only criticism, and I'm hesitant to even remark on this, but the front desk and lobby is quite crowded during peak times of check in and check out. I opted to drop our keys and scan the QR code to check out to avoid the wait.

La Grande Residence at Sutton Place Hotel is in a great location. Short walk to Downtown and Canada Place. Discovered some good resturants and bars in the area. Staff exceptional, happy to help with our arrival, even though we arrived via the "rear" door. Our two bedroom apartment was large with two big rooms. Second room had two large beds. Plenty of room for 5 adults. Lounge area comfortable, kitchen good as well. Can recommened Central Resturant Bendall and Tap and Barrel at Canada Place for good meals and drinks

Nothing.

Loved the location. Close to all the activities the city has to offer. Walking distance to great shops, restaurants and sites; like sunset beach & much more. Celebrated our 30th anniversary. Great memories at Sutton Place, we can’t wait to visit again soon. Special thanks to their wonderful staff, especially Ms.Jennifer at the front desk. She was amazing in getting us settled in on our arrival. Enjoyed our stayj, I would recommend this location if you’re planning a visit to Vancouver, a cruise stop over or heading to Victoria.

Room lack storage options like draws or dresser for storage, found it difficult to use just closet space to access belongings.

It was very comfortable and clean. Two bedroom apartment was perfect for our family with all the amenities we needed - kitchen was fully equipped which was really convenient as we didn’t want to eat out for every meal. The location was great, very safe and we could walk or take public transport easily.

The aircon for our apartment was quite loud but we switched off at night and left on during the day while we were out and that worked well and wasn’t an issue. Money wise the hotel didn’t tell us about all the vouchers available for parking and the discount at the IGA supermarket next door. So suggest folk do check when checking in what’s on offer (the supermarket staff told us about the discount rather than the hotel). It also wasn’t very clear how much I was being charged for the stay as initially I was charged more than I had been quoted on booking.com but I queried it and it was sorted out quickly. My suggestion would be to get and keep receipts just in case. Overall though I would book again as the positives outweighed these minor inconveniences.

The location was exceptional. A fantastic location in Vancouver. Walking distance to Stanley Park, Granville Island, Gastown, Canada Place and many other surrounding areas. Very close to IGA Shopping Center, Pharmacy, Shopping and Food. Location is perfect. The Hotel was remarkable. Absolutely beautiful. Rooms were generous size. Pool area beautiful. Laundry facilities. Hotel was lovely. Staff were friendly.

We were a family of 5 staying in the 2 bedroom, so a second bathroom (as in shower) would have been good. But it did have a second toilet and that was appreciated for our size of family. Some of the Staff were absolutely amazing with providing information. Unfortunately some very useful information we didn't find out about until our last night. Only wish the Staff had told us on check-in. But these are little minor things.

After coming off a cruise ship, having the space afforded by a two bedroom apartment was fantastic. Great location, central and convenient.

Reception overpromised but underdelivered regarding a possible early check in. We understood guaranteed check in was 4pm and were prepared for that, but arriving early were assured by reception they would ask housekeeping to make our room a priority, and phone us to let us know. They didn’t phone us, and when we asked for an update at 3:50pm we’re told the room was ready and checked straight in. How long had the room been ready while we had been hanging out, waiting for a phone call? Also, found dirty cutlery in the kitchen drawer.

Room was good size for a family, kitchenette was adequate but could use a few more items to make it more comprehensive. The bedroom was great and while a bit dated the bathroom was nice.

The rom was a bit dated, some refreshes to the room would be nice. The bathroom was fine but it would have been nice to have bigger shower. While the Kitchenette was adequate and welcomed it could have used some more utensils and features to make it more comprehensive.

This hotel is perfect, I loved the time that I spent there, there's a convenience store in the hotel and a supermarket beside the hotel, the pool is great, great size and the area is super family friendly, the staff was super helpful and nice. The only problem that I could find is there's a lot of outside noise coming from the street but still I'll keep a 10/10 score. I'll definitely be coming back to the hotel soon.

Very friendly staff Central location Comfortable bed and fold out couch

The pool temperature was too cool The kitchen had no oven and microwave not easy to use Housekeeping missed servicing the room several days in a row, despite us being out for extended periods of time Expensive parking Laundry needs coins. Should start using coinamatic. Room was good but starting to show age, not 5 star, a solid 4.