Our stay at the Pan Pacific Hotel Vancouver was overall very enjoyable. The hotel boasts a fantastic location, perfect for scenic walks along the harbor, through Stanley Park, and into Downtown Vancouver. One of the highlights was the stunning view from our room, overlooking the harbor and the lush greenery of Stanley Park. The room itself was very clean. The gym is well-equipped, though accessing it through a parking deck was slightly inconvenient. The pool area was another highlight, offering breathtaking views of the harbor while relaxing. Breakfast at the hotel was rich and varied, catering to different tastes. A big plus was the hotel’s flexibility and excellent service. Due to an unexpected situation—my husband breaking his leg while skiing—we had to adjust our travel plans. The hotel accommodated us seamlessly, allowing us to check in three days earlier than planned and ensuring we could stay in the same room. A special shoutout to doorman Peter, who truly went above and beyond to assist us. Not only did he provide a wheelchair free of charge, but when another guest accidentally broke my husband’s crutches, he made every effort to find a replacement in the hotel’s storage. His kindness and willingness to help made a huge difference during our stay.

Unfortunately, the room was a bit noisy. We had a connecting door to the neighboring room that wasn’t well insulated, making conversations from the other side quite audible. Additionally, we could even hear sounds like the shower running from another adjoining room. The design of the restaurant, bar, and lobby felt somewhat dated, which might not appeal to guests looking for a more modern atmosphere.

It was near perfect stay. Being able to walk around and enjoy the city, getting to our concert was so easy. We showed up on an incredibly beautiful day to enjoy the pool outside and the hotel. It was beautiful. Spacious room with clean, cozy beds. We watched the ships come and go in the harbor and the planes land in the water all from the most amazing view from our room. We'll worth the cost. Everyone to include my husband felt spoiled and special. I would definitely look this place up to stay again. Highly recommend for making a family trip memorable. Thank you so much.

This was our first time staying, being unfamiliar, it could have been helpful to have a resource. Thankfully, there are friendly staff in the spa to help us out. I would've loved to have been able to get in the pool at check-in time 4 PM. But we couldn't because our room wasn't ready until after 530pm. A key card is needed to get to the pool. So that cut into our game plan on the day. But so what, it was a beautiful day. Also to be fair, I couldn't quite find the coffee until we were checking out, when I was looking in every drawer. The coffee was in the drawer. All good to know for next time. 👌

The location is amazing if you have room with views across the harbour. The location is also good if you are going or coming off a cruise as it is above the terminal so a very easy walk under cover and no need for taxis. Also good for sightseeing and bars and restaurants as all within walking distance or there is a hop on hop of bus just outside which is worth doing. The breakfast was very good. Also a nice bar area. There is also a nice outside pool area with plenty of seating.

Lamps in room were hard to turn on and off. Jacuzzi not working that well.

We were made to feel welcome even before we got to the door, with staff greeting us, offering assistance with luggage, and giving directions to lobby for check-in before we even asked. Quick, efficient check-in. Immaculate room and facilities. The beds were very comfortable and everything down to the temperature of the room was perfect. The location is great, easy transit to and from the airport on the Canada Line. Near to attractions such as the Flyover and there is a booth very near that gives info and sells tickets to attractions. Convenient access underground straight from hotel to mall with food court, pharmacy, trains.

The hotel is located right at Canada Place, one of Vancouver's best areas. The hotel is close by to many food options, and close walking distance to the Waterfront Train Station. Staff was very friendly and the rooms were clean, spacious, and had great views of the city or the mountains. Rooms had comfy beds and housecoats were supplied for my stay. Outdoor heated pool, several restaurants and a lobby bar, and the lobby was amazing views of the bay and the mountains.

Area can get quite congested due to it's location to iconic areas, so high-tourist seasons can get very busy. The hotel has a massive convention center downstairs, so navigating the hotel to the lobby can get quite confusing.

At every opportunity to connect with staff was easily the best experience of any hotel in Vancouver I've experienced yet. The room was large, clean and beautiful with a gorgeous city view. Very convenient concierge services as well! Room service options were wonderful and the covered walkway to the convention center were also amazing and one of the main reasons this was booked to begin with. Overall, far exceeded my expectations. Will absolutely stay here again!

The elevators took quite a bit of time to arrive no matter the time of day and despite there being 4 of them.

Great location and room upgrade was nice

Only staying one night

Loved the location. Waterfront train station is right there. Everyone in the hotel is kind and friendly. Room was clean. Loved the rainfall shower head.

Even though there were so many pillows on my bed, the 3 dedicated to sleeping with were all way too soft. For sure needed a firmer pillow And I don’t love that the hot tub is so small and that the pool and hot tub are exposed to outside. You’d think for the price you pay, and the space that they have that they could triple the size of their hot tub and build a covered area so that when it’s raining (as it usually is in Vancouver) that you can enjoy your time in those facilities

The staff are warm, professional and excellent. I love the classic decor, the warmth of wood, gleaming brass, inviting spaces. It is not trendy, thank goodness; it is elegant and warm. There is a sense of generosity in the room setup, which included wine glasses, corkscrew and everything one might need to make a good Italian coffee or a lovely tea. The desk and drawers are not cheap plasticized pieces, but solid, made of real wood. It is a nice touch. We had a lovely view. We loved the jazz night in the lounge. Loved the elevated atmosphere. It is a beautiful place. Perfect for us.

Not crazy about the fragrance of the scented soaps, body wash and shampoo. I could not use any of the scented products because I could not abide the smell. An unscented choice would be nice.

The Pan Pacific hotel room we enjoyed overlooked Vancouver harbor. Our cruise ship was parked right outside our window on the 18th floor. We enjoyed the Harbor Air seaplanes taking off and landing every five minutes. Those planes are what I most remember about the 2010 Winter Olympics held in Vancouver. The hotel is conveniently located within walking distance of the Olympic cauldron, the convention center, and everything else you could want. There's also a free shuttle bus that stops in front of the Pan Pacific that will transport you to places like the Capilano Suspension Bridge Park.

Not a thing.