Breakfast was good, rooms were clean.

We had some trouble with navigating to the hotel (using GPS). There are more than one "Holiday Inn Express" in Edmonton and unless you type the entire name "Holiday Inn Express Hotel & Suites-Edmonton South by IHG" (which is a very long name to type on phone) it takes you to the wrong hotel. We also had some trouble with Waze app...it kept taking us to wrong location. Google maps worked better but again typing the entire name in the app was irritating. I wish there was a shorter name that you could google and find.

Great location! Close to IKEA and South Common and only 10 minutes from the West Ed Mall. Super comfy bed and clean room

The only complaint I have and is why I didn’t give this a 10 is the hot tub was cold… we love to enjoy the pool and hot tub wherever we stay so we were disappointed with the temperature of it. The housekeeping staff that came into the pool area with towels didn’t understand us when we asked if it could be warmer.

IHG hotels usually offers the best value and experience for guests stay. Holiday Inn which we stayed was one of the awesome accommodation. Not only the cleanliness and good ambiance but most important for me was the staff/employees are trained and pleasant to guests. Never failed. Special mention to those breakfast area ladies. For me, it’s always a great morning if staffs greeted me a genuine good morning with a smile… This facility never failed in giving guests a warm stay. Aside from that, I love the Dove partnership for toiletries and shower items. Fur/pet friendly topped it all :)

Just a suggestion, we stayed in a 2 rooms (114/116) ground floor coz we have a mini schnauzer which were specific and selected rooms only for travellers with pet. It would be nice to have a shower towel hooks/rack inside the bathroom/s, and I suggest bathroom doors show open inward (push) not pull because main entrance door is pushed in, to avoid colliding doors when bathroom door is open and someone comes in from main door. Lastly, would be better to install exhaust fan on those rooms.

Upon entering, front desk staff was very friendly and lobby was clean and welcoming! We arrived early, and they accommodated us quickly and without us feeling like it was a bother! Breakfast was busy, but had great selection; Self-make pancake machine, toast, muffins, yogurt, bananas, omelets, scrambled eggs, hash browns, bacon, breakfast sausage and turkey sausage, hot oatmeal, muffins and cinnamon rolls. Staff was very friendly, and kept up as hot food was emptied by guests.

The pool was closed and partially emptied for cleaning, which would have been nice to have know, when I booked our stay. I should mention that I booked our stay that morning. Our child loves swimming, and we would have most likely booked somewhere else-as that was 1 of 3 of our preferences (breakfast, pool, pet friendly). When the pool did reopen, the water was way too cold for her to swim in.

Swimming pool was very nice, room was nice, shower was good, bed was good, parking is good, breakfast was good and the staff were tops, very nice and helpful, very pleasant.

Sanding of the ice covered parking lot could be better, and I speak from experience as we do a lot of snow and ice removal and lot sanding. Please consider putting hash browns back on the breakfast menu as the beans are getting tiresome, lol. Thank you.

Staff were very good. Continental breakfast was in a great space with a good array of food. Our room was quiet.

While the rooms seemed clean, some things are looking a bit worn. Although, at the time we were there they also seemed to be doing some minor renovations which maybe would be addressing some of the maintenance concerns going forward. I'm used to sleeping on a foam mattress. Their mattresses were springy. A bit noisier and a different feel that what I was used to. But I slept fine in general.

The room was plenty big. It was clean and had a comfy bed and choice of pillows. The breakfast was excellent. The staff in the breakfast room were friendly and helpful.

The clothes rack to be higher so my dress and my husbands suit wouldn't touch the floor. I believe it to be low as a handicap room. Didn't think about that just booked the first room available at the lowest price.

I was pleasantly surprised by the friendliness of the staff and the cleanliness of the pool and hot tub. I really enjoyed my stay. I arrived 2 hours before checking time but my room was ready and I was able to get in and relax. I will not hesitate to come back in my future trips to Edmonton.

The food for the very nice breakfast was cold.

Location was ideal, 15 minutes from the airport as I was in town to pick up my fiance. Hotel was clean, quiet, our room was very spacious. Shower pressure was amazing, and my lady was very impressed with Dove products available in the bathroom. Now we come to the king sized bed. It was one of the comfiest we've slept in. Absolutely incredible sleep

We had a great stay at the hotel. It's definitely worth the money. Rooms are clean and comfortable. Staff is very friendly. Abi, one of the attendants at the breakfast buffet was friendly and helpful. He helped our family to find a table and made sure the kids had everything they liked.