We had a freak accident happen where they had received so much rain that the ceiling fell in, in a spot in our room. BB was fantastic, management was fantastic. We of course understand accidents happen but they made sure we had everything we needed and even comped our room for our inconvenience. The hotel was beautiful, super clean and the customer service was fantastic from start to finish. We will absolutely be back, also highly recommend using valet. It's $40 to self park, $50 to valet and you can use it as much as you want during your stay.

We didn't realize that the parking deck was almost two blocks but that was my fault. It is more reasonable to valet and the service is phenomenal. There wasn't anything I didn't like but I thought I should at least mention a reminder to check about parking, totally my fault.

The property was clean and spacious and there were so many options for food and drinks. Just a few minute walk to the arch and surrounding restaurants. Valet parking was convenient, and the workers were fast and doing their best, but it was a huge hassle to retrieve our vehicle at checkout.

The Starbucks on the property was extremely expensive $30 for 2 small coffees, and the workers were not very helpful with anything seeing how we’ve never been there and the place is huge. They kind of just let you wonder around and give vague answers. Retrieving our vehicle through valet the next morning at checkout was a nightmare as everyone there checked out at 11am and was also retrieving their cars.

I absolutely LOVED our stay. It was only one night unfortunately but we will definitely go back! Every employee I encountered from valet, guest services, front desk, and the sports bar were extremely kind. The arch is right outside. Hotel was busy this weekend however our rooms were quiet! Rooms were clean. I have to give a special shout out to Darren with guest services. I truly appreciate his help this morning- I forgot to call valet before leaving my room. Darren contacted valet services on my behalf while we finished breakfast. Thank you Darren!!

There isn’t much to NOT like about the property. The location is PERFECT, staff including trainees are friendly and efficient. Remember to use your key if your room is on the upper floors!!

Very well managed and super comfortable rooms.

The pizza at the restaurant downstairs was mediocre. Also, valet parking was mandatory, which added $48 to the bill - a ripoff.

It was beautiful and convenient!

My husband truck would not fit in the parking garage as it 7’2” and the garage is only a 6’ or 6’5” clearance and when asked if there was parking on the premises for oversized vehicles we were told no , to go down to one of the other hotels and attempt to park in their garage . There was parking available that was coned off for buses . We found a parking garage several blocks down the street but it is an inconvenience. Also the rooftop should be open to guest who are staying at the hotel . That is not specified on the booking , one of the reasons why I booked the hotel was to go there to see the arch view .

Starting with checking in, Patrick was absolutely amazing. He was high spirited and brought personality to his job. Such a sweet guy and made me feel welcomed. The room was amazing! My small complaint is there wasn't any tooth paste in the room. I usually bring my own but forget, but I want to also note that I didn't ask for any which I may have received if I did. The check-out process was super easy. Great stay.

No tooth paste in the room. I don't believe I seen an ice bucket, but I could be wrong. But other than that no complaints.

Most of the staff was very kind and friendly. The facilities were beautiful. The room was very nice. I loved that it was right next to the arch.

Because my husband was in a back brace due to a broken back, I was very disappointed I could not have my truck valeted. We had to unload our luggage at the front door, leave the truck and check in to have the luggage delivered to the room (I did appreciate the bell hops services). We then had to find the parking lot several blocks away, and walk back to the hotel. Might not have been so devastating if he did not have the injury; I can walk but he would not let me walk alone.

Located in a prime spot with a marvelous view of the arch, river, and within blocks of the ballpark, this hotel impressed me with its timely and excellent service. The staff went above and beyond with their thoughtfulness and courtesy, making me feel valued and well taken care of. The rooms were spotless. Overall, I had a memorable and pleasant stay.

I was somewhat disappointed with the room size, which was smaller than I had hoped for, given the cost. I would have preferred a more spacious layout, similar to that of a suite. The one chair was uncomfortable. Furthermore, the lack of an in-room microwave was a disadvantage for me. The location of the microwave to the room was also inconvenient (it was down a long winding hallway). While the hotel had its strengths in terms of location, cleanliness, and customer service, these drawbacks had a negative impact on my overall satisfaction with my stay.

Very nice (cashless) hotel with good employees. They do not accept legal US tender for any transactions except for tips....THEN cash is ok. Even IF this is legal it is an overtly political move.

Everything was very good as expected from a Hyatt... HOWEVER, 1 room with two beds was specifically ordered. When arriving at 9pm, hotel informed me that there were no rooms with 2 normal beds of any size available...full + rollaway was closest. After a quiet but heated conversation with manager, she told me that no rooms are guaranteed when booked with a 3rd party vendor.... IF this is true and buried in the fine print legalese, Bookings needs to say that straight out in full view next to the bed selection line! I was forced to just live with the single bed room for 2 people.

The staff was very nice

Housekeeping only cleaned the room once while we were there. The second day, housekeeping only left towels and never cleaned the room even after we requested it to be cleaned 4 times. We checked several times and stayed out of the room from 9am until 5pm. The third day housekeeping showed up at 3:45 in the afternoon to clean the room. We were preparing to go out so were unable to invite them in. Who shows up at 3:45 to clean a room? We were out all morning until 2pm allowing them ample time to clean. Very disappointing.