I'm disabled and there needs to be toilet facilities near reception area it was too far for me to walk to the other end of the hotel

room was lovely. shower was good. late bar. lots of parking available. (£17.00 per night)

coffee from breakfast machines. not the best unfortunately breakfast food area was extremely busier. the main problem.When one hot item,is waiting for refill,the whole queue just stops,not a lot of room to get pass if you just want a another item .which is there.

The hotel was excellent. If you have younger children or guests with mobility problems you would need to catch the tram for attractions past the Pleasure Beach and Sandcastle swimming pool. Walking for us with teenagers was fine; it's about 50 mins walk from the hotel to Blackpool Tower and from the hotel to Pleasure Beach/ Sandcastle I would say 15/20 min walk. The service and staff were all fantastic; nothing was too much trouble. Perfect quieter location to walk the promenade without the crowds. There is a Lidl about 20/30 min walk which we used to stock up on supplies. The breakfast included cereal, waffles, cooked breakfast and fruit. There is a restaurant onsite which we used once when the weather was too bad to venture outside.

After an initial mix-up with our room on the first night, we moved rooms from the 2nd night into the room I had actually booked and paid for. The sea view was everything and more. So peaceful. The staff were so lovely and helpful, especially Kay on reception. The bed was so comfy, I didn't ever want to leave!

It was a shame there wasn't much hot food to eat at the breakfast buffet for vegans. I didn't expect anything fancy, but some veggie sausages would have been a welcome addition. We just had mushrooms, hashbrowns and beans. I know we could have probably asked for some to be made, but we shouldn't have to as this makes vegans feel like they're asking for special treatment and not inclusive. Meat eaters don't need to ask for their sausages and bacon. It's 2023! Most hotels offer vegetarian sausages now, so I assumed a chain like the Hilton would be ahead of the game. Also, we we're not offered a partial refund for the 4 nights, even though we only had the sea view room for 3 of the nights. The room for the first night was awful, but I was charged full price for the entire stay.

Staff were very friendly and polite, the room itself was very comfortable and the hotel in general was literally a stones throw away from the "centre" of Blackpool (with all the arcades such as Coral Island and the Tower and shops etc). We checked in around 4.30pm and checked out at 10(ish) but were allowed to keep the car there as you get 24 hours once you arrive, which helped us out. We also took full advantage of 24 hour food and drinks by ordering food when we got back to the hotel at 9.45pm on the Wednesday, and it was delicious. Pizza, chicken goujons/fries and skinny fries/cheesy garlic bread all very well made and promptly served. Will definitely return and recommend.

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Hotel was lovely, rooms were nice, shower powerful and the hotel was very clean. Bit of a walk from centre of things but trams easily available.The staff were great. Downsides are that the bar needs to be bigger ie more choice and they need to get their act together re the food. We were a group of 6 inc children and would have happily had our evening meal there and a few drinks but we heard a lot of people complaining about the food and sending it back plus they seemed to have run out of things on the menu. The breakfast was nice, good choice available. Little chaotic think more staff were needed. On the whole enjoyed our stay just would have been great to be able to relax there in the evening and have a meal and a few drinks but we went elsewhere for the reasons already mentioned.

The room was clean, comfy beds and lovely bathroom. The breakfast area was lovely with plenty of choice. Staff friendly and welcoming.

The view was of the car park and some run down buildings, bit disappointed and we wish we had booked a sea view. The area for the kettle & cups was not suitable with a young child in the room and was close to wires from the tv. We had to move it during our stay. No spoons for making drinks either. The tv remote cover was broken, again not safe with a child when batteries were falling out. The room seemed very clean although the telephone was very dusty and the mirror was streaky. Didn’t affect our stay just things we noticed.

The hotel was lovely & modern. The rooms were nice & clean & comfortable. The free breakfast was absolutely delicious. A good selection of cereals, hot food, drinks, fruit & pastries. The waffle machine was brilliant & very popular! The staff were all really friendly and welcoming. They got you a table at breakfast no problem with a very short wait. Location was great & near to the tram stop. The car park was convenient. Gym was free to use & had really good equipment in there. It was the hotels 7th birthday, so there were balloons up & lots of sweets the kids could help themselves to which was lovely! We loved the big deck chair for a nice photo! First time we've stayed there & we will definitely return as we enjoyed it & it was great value.

I wasn't keen that we couldn't open the window but there was good air con in the room so it wasn't a big issue. We had to ask for a kettle in our room, which wasn't brought until the next morning but the staff were good at bringing extra towels if requested. Nothing too much trouble.

We arrived early and went to ask if we could park and pay, then return later to check in. The man at reception said he'd see what he could do. A minute later he was handing over two keycards and said he'd found a room which was already available, and could check us in immediately. As an added bonus, this new room had a lovely sea view we didn't pay for. I didn't catch his name, unfortunately, but am very grateful for the excellent service which went above and beyond our expectations. The location was great for us - near the pleasurebeach but nice and quiet too. The room facilities were fantastic - the shower in particular was excellent, the TV was a great size for the space, and the fridge and safe were welcome extras. I haven't seen DIY waffles at a hotel breakfast before, either.

The mattress was OK, a little firm, but the pillows were dreadful and the cover very thin. It was unseasonably hot, so I might have been too warm with a thicker one, but it wasn't very comfy for squidging between my bony knees. The rooms and common areas were cleaned to a high standard, not entirely spotless but no major issues. The breakfast had a good selection, and I was happy it was included in the basic rate, but the cooked items weren't anything special.

The hotel was beautifully clean, had such a fresh feeling too it, very spacious. It has a lift or stairs to get you to the floor you need. RECEPTION:was quick and friendly, the Bar area was nice and had a calm quiet friendly drink vibe, plenty of tables. ROOMS: (we had a beautiful sea view on the 2nd floor) we had a double bed and sofa bed with sea view and it was perfect, shame no small fridge to store kids drinks etc however this didn’t cause any issues really, towels etc are changed daily but if u prefer not to be bothered you just pop a sign on ur door and ur left too it, beds are comfy, bathroom and shower is lovely, great for a stay. Big tv and free WiFi, kettle, iron and hairdryer. FOOD AND DRINK: breakfast was beautiful and so much for everyone , always topped up. The bar has a well stocked supply with some crisps and chocolate available. GYM: there is a gym (with how much I ate over our Blackpool stay I feel I should ave used 😝 but I didn’t) but havin peaked it was nicely equipped with for your basic gym needs. The hotel is a short 10 minute walk to the Blackpool pleasure beach main gates an I’d say about a 20 minute walk to the south pier, if u don’t like walking or struggle there is a Tram stop over the road you can purchase a single, return or a day ticket from the conductor, we did this as we walked from the hotel down to the Blackpool tower an back …. We forgot how far it was 😂, we did walk back along the beach from the south pier on afternoon which was a lovely walk, beach up by the hotel was empty too and very very clean. Overall I’d give this hotel 5 🌟, ok run out of pillows and no where to put ur drinks in the room to keep them cold BUT it wasnt enough to change our minds to say this is a fantastic hotel and we are 100% coming back to stay.

Only downside was pillows there wasn’t enough an hotel had run out, BUT this didn’t bother us at all as it happens.