restaurant staff were excellent in terms of customer service

spa and leisure facilites felt tired and not in need of upgrade

Room was fantastic clean, modern everything we needed. Can’t wait to come back.

The only thing I can fault was when at the property there was work going on so when in the quite room after the massage it wasn’t so quiet as there was drilling going on and was so loud. And we was supposed to have bubbley and truffles on arrival for my mums birthday but they hadn’t arrived I had to go down to front desk and say they wasn’t there we went for something to eat and came back and then they got in it in the room Room was so cold - had heaters one wouldn’t go on and was only a slight heat from Other one so we were all freezing

Stayed in Queen room and it was brilliant. Very Spacious, comfy bed, brilliant tv. Very nice and modern bathroom too. Staff are all brilliant. Katey at reception was very helpful during check in. Despite the poor lunch the girl Isla did a brilliant job staying on top of things while it was busy. Spa facilities are brilliant. We visited twice and enjoyed the Pool, sauna, Steam room and the jacuzzi. Very clean too. Residents bar area is lovely for an evening drink. Can get too comfy and stay all night too. Breakfast was great. I seen a few complaints about it on here, however thumbs up from us. Great selection and very tasty.

Room can get a bit warm at night, however there is a radiator that can be adjusted :) Lunch menu isn’t great, bit pricey for what it is and wasn’t that great food to be honest. general service was a bit slow, however it did look like they were a bit short staffed.

We liked the location and that there was a pool. Elaine on breakfast reception was memorable for her lovely bubbly, friendly and helpful personality. When the staff are happy it makes customers happy.

The room was a little tired and the paintwork and carpets could do with a refresh. The furniture within the room was also a little tired and the wardrobe door was slightly broken but still operational. The pool hours for kids was a little restrictive especially when we tried to get for an early morning swim.

Staff were super, very clean throughout, relaxing atmosphere, great range of food and drinks. Spa was a great bonus. And comfortable beds!! 👌

The breakfast!! It was not nice! Cold, overcooked and not great quality It's the only thing that let the stay down unfortunately. It wasn't in comparison with the quality of the stay. Sadly the whole hotel was pretty cold. (But there were heaters dotted around)

Breakfast was really good! And the staff were super friendly. Great value for money. The steam room and sauna were literally next to the pool. The lounge, with fireplaces, was really lovely. When our sink clogged, they came to fix it really fast.

They never managed to clean my room on the one full day I was there. The room is a little dated - but they ARE refurbushing, so I think that will be better soon! The pool is small, but it was good enough to keep kids happy.

Paid £24 for breakfast for two. Our timing was poor as some items were due to be replenished. However, staff were alert and constantly checked buffet was topped up. Disappointed ‘scrambled egg ‘ had to be pre ordered. Didn’t have time to wait. On reflection, don’t think we would purchase breakfast again.

We made a few specific requests to Hotel, all of which were met. Staff were amazing. So helpful. Unfortunately, lower bar/ breakfast area is currently undergoing refurbishment. This resulted in having to go to The Grill (Level One). Although a lift was available, the walk did cause my husband some difficulty. Cost of beverages. 😱

Staff were nice, hotel is beautiful.

The Breakfast was just below par in my opinion. Bacon over cooked, the sausage I ate tasted off, the eggs did not look appetising at all, and I have never seen such small potato scones anywhere ever. Personally not wanting Mushroom with rosemary etc for breakfast. I paid £60 for breakfast for 2 over 2 days, we didnt go the 2nd day as the 1st was awful. I would never pay for breakfast again and I would be reluctant to try other food based on the standard of the breakfast

Room was great, had the cheapest room but still had an amazing bathroom with bath and shower, a hallway and a bedroom separated by French style doors. Location is good, about 2 mins drive from the motorway and set on top of a hill with amazing views. Receptionist was very pleasant on arrival and waiting staff were all friendly and helpful. There is a lovely large sofa / lounge area in the bar so if you are planning on socialising outside the room this is great. The pool was amazing - good size with chairs to lounge on and a jacuzzi. Steam room and sauna were also great with a very cold shower next to them! Gym had a variety of cardio and weight machines with free weights as well - pretty good for a hotel gym.

It is not up to normal Hilton standard in the bar / restaurant. Ordered a cocktail which came as alcohol and cordial. They did swap this for another drink. Compared to other Hilton’s where there have been skilled bar staff in this area it was a little disappointing. One meal didn’t come at the expected standard however this was removed from the bill. It felt like they were short of staff/ short of skilled staff.

Property is easy to get to, and although close to housing it feels more country. The staff were exceptional from the beginning, everybody said hello which was a nice touch. Buffet breakfast was lovely, lots of choice and you don’t have to wait around for food. Room was great size and option of bath and separate shower which adds more class. Will definitely be returning again.

Only downfall would be pool facilities, although good size pool and has sauna/steam room it is smaller so does fill up quite quickly. But still really enjoyed the use of facilities.