Resturant was exceptional in all area's hotel, aquapark and beach. The beach is perfect and all the facilities there are fantastic, and the staff are very helpful and cooperative. Aquapark is magnificent and full of a variety of games. Parking infront of your room or suit is a prefect option, I liked it. Overall, it is a very good family experience.

Distance between the hotel and aquapark or beach is long, if you don't have a private car you will suffer because the shuttle is every 1 hour which long time to wait. Also, the kitechen availbity in rooms/suits is not neccessery as the stay is full board especially it is not equipped by any applinces except a fredige.

The working personals were nice and welcoming. The Aqua Park facility was fantastic. The restaurant varieties were perfect and the food test was fantastic . I would like to thank Chef Mohamed (on the grill) for the beautiful smile and welcoming. The Mekadi market was a way from the hotel by 5 minutes walk, yet the beach was quite far by walk. You could use the shuttle for it. Also the car parking was perfectly shaded to maintain your car.

I reserved a two bedroom apparent, the electrical sockets were not enough. There were only two sockets for the whole apparent. The water heater was too smaller for a family, especially that the second bathroom wasn't equipped with a shower, therefore one bathroom was usable. The furniture was quite old.

The water park, the staff in the restaurant, and the all inclusive food is delicious, so big shout out to the kitchen and restaurant staff. Thank you

The reception can be rude sometimes. They don’t understand that children can be tired after swimming so when the room’s key/card wasn’t working, we call the receptionist for help, little did we know that his shift was nearly over so he wanted us to go to him instead, to get another key. But the child didn’t want to go, but this receptionist guy doesn’t want to hear explanations why we couldn’t go to him, and looked really pissed when he brought the key to us. It’s not our fault that the room Key is not working is it? Why make us feel guilty for asking another key

Really great week at the hotel for some February sunshine. We are a family of five and stayed in a two bed apartment, very spacious. We don’t usually do all inclusive and intended to eat out if we got bored but in the event we didn’t and the food is really nice. Good variety and high quality (we saw some produce being grown in the gardens), I would have loved some more fresh fruit but that might be a seasonal thing. The staff just go out of their way to make it special (thank you especially Muhamed and Mahmoud in the dining room), we happened to be there over Valentine’s day and they added little touches like Valentine’s cakes to the room, drinks receptions and and Egyptian show on that evening. The grounds are lovely, two pools, one active and heated and the other calm. View of the golf course. It’s a short walk to the beach which is nice, lots of sun beds and windbreaks in the Jaz area and a snack bar and drinks there also included in the all inclusive. We used our two trips to the water park which is a short drive or 20 min walk, both easy. The water park is really great (even for me and they’re not my thing) and when we were there was very quiet which is great as no queues. The kids absolutely loved it. Food also included there, not wonderful but filled a hole. All in all we had a great time and would return.

The suite is big and the restaurant is clean and the food is delicious the stuff is so helpful in reception and restaurant the animation team is amazing I wanna thank Mr Ahmed negmeldin -receptionist at palm hotel for his great efforts and his well treatment with others cheerfully and efficiently👏🏻 Also the animation team was great and creative specially Alberto

Jaz Makadi saraya palms is so far from the beach you must have your own car or waiting the shuttle bus of the hotel and the last time of this service is 5pm from beach the room is not cleaned in check in and wait about an hour to clean the room and the a/c not working in the bed room and wait another hour to fix it

The beach was nice sandy and clean The two bedroom sweet was excellent, clean, spacious and comfortable. All the stuff were nice and polite.

The food was ok but no variety and the juice machine in the restaurant was broken on the last day. The restaurant staff were nice to us and the kids. The animation team only interacted with foreigners. None of them contacted us at all during our stay at the hotel. The two-bedroom suite was excellent and clean and the furniture was nice. As for the studio, it was on the third floor and the water was weak and the bathroom was modest. Also, there was no mineral water in closed bottles, only water filled in glass bottles. The beach is a bit far but there is a bus that takes you there at specific times. As well as the aqua park.

The hotel is part of a complex. This is the last hotel from the beach before the golf courses. There was a 10 mins walk to the beach. You can basically spend a whole week within the complex swimming pool snorkeling tennis golf volleyball. Staff is nice. Garden is beautiful. Pools are good. Huge rooms

Food is ok, relatively good variety seafood etc. I missed nuts and watermelon at breakfast but that’s really just little things. WiFi as everyone said is basically not working so that was painful.

Maradi city, Water world, beach, shams restaurant, free a la carte restaurant

No flexibility with the reception desk .. they do not provide solutions for example being on the second floor with a baby is not cool, I asked for a lower level room but they do not care to find a solution .. water was cut off before check out and reception was depating a 1-2 hour late check out and no apologies … very annoying

Wonderful experience! The staff were so friendly, decent, and helpful especially Mr. Ahmed Khamis, who showed high cooperation levels from the moment we arrived. The food was super delicious with different varieties, the beach was clean. The complimentary access to the water park during the whole stay made it extremely fun for the kids. I strongly recommend the hotel for anyone planning to visit Makadi.

It’s so quiet with almost no activities except the night animation show, and this might annoy people looking for more entertainment/activities. However, this would be a perfect choice for people looking for a relaxing place to stay in.

After changing the suite to a studio without any problem, I had the best stay ever. The room was perfect for 1 person, with all the amenities that one might need. Plus, the room service by Hossam was just flawless. The breakfast, lunch and dinner arrangements are great, too. I very much enjoyed the seafood dinner on Wednesday, plus the possibility to visit one of the other restaurants once during my stay. The food as well as the service provided at the hotel itself was excellent. The service at the reception, mostly handled by Ahmed Negm, has outstanding and beyond expectations.

There should be a notepad to keep track of the things that one takes from the minibar.