The facility was good and the pools had many different options for example volleyball or a goal.

The hotel didn’t provide enough amenities. The ocean was low tide during the day so you need to walk far to get to the water. My son got injured on his feet - animation team did not care to find a first aid kit - they told me to go to kids center, I went and the girl showed me the first aid box which literally did not have anything in. She didn’t have a bandage nor she cared to look for one for me. I find the attitude of animation team very discriminatory and not kind.

Cleanness

Beach condition

Hotel area, pools and beach etc. were really nice and clean, that was absolutely the best part.

Food quality and hygiene were poor altough there were lot of variety. They only used 'homemade' local liquors in drinks, nothing imported. Most drinks were pretty afwul, altough the bars where nice. Front desk guys were unprofessional and didn't help with almost anything. They didn't listen to your questions nor answered any of them - guess their english was not very good? Many other employees didn't speak much english either, and weren't very keen to help you. Some waiters and our housekeeping guy were really nice. Hotel taxi was bit expensive but worked well. Room was nice altough old.

We need to tarin the customer services especially in the restaurant and over the pool and seaside to better contact and communicate with the clients as they are not considering their way of communication in good way especially for Egyptians. The management is overcoming this in a very good way, Mr Ahmed in the restaurant for example overcome the miscommunication with the service provider and the accountant with me as they were not really considering the main principles for better communication and customer satisfaction. They certainly need more training and feedback from the management for their ProFormance.

We need to tarin the customer services especially in the restaurant and over the pool and seaside to better contact and communicate with the clients as they are not considering their way of communication in good way especially for Egyptians. The management is overcoming this in a very good way, Mr Ahmed in the restaurant for example overcome the miscommunication with the service provider and the accountant with me as they were not really considering the main principles for better communication and customer satisfaction. They certainly need more training and feedback from the management for their ProFormance.

- a very beautiful reef; - beautiful territory and swimming pools; - good animation; - the doctor at the clinic is great;

- very little choice of healthy food; - staff should be trained better (especially in restaurants); - the hotel needs global renovation; - a lot of everything for an additional fee (wifi, juices, mini golf, billiards, etc.)

I absolutely loved this hotel! The facilities were amazing, and the activities were fantastic. The staff was incredibly friendly and helpful, making our stay even more enjoyable. A special thank you to Hassam for the crazy quad ride—it was absolutely thrilling and one of the highlights of the trip! The entertainment team was outstanding; I wish I remembered all their names because every single one of them, from the girls to the guys, made us feel like friends right away. A huge shoutout to Lazis (I hope I spelled his name right), who took us out at night and made sure we were safe and taken care of until we returned. It was the perfect mix of relaxation and fun—I can't wait to come back!

Animation music is too loud, staying at our jacuzzi pool was not very calm, the personal is very nice, if you are lucky to be able to make reservations at the 4 restaurants, do it, Italian and Indian in particular are very nice (we seated outside). The main restaurant is OK. Room service and housekeeping is excellent! Evening shows are OK if you like that. Beach is superb, the sea is going very far, but still nice. Diving club is good.

Animation music is too loud, lack of food variety (fish in particular), security personal not very pleasant, but at lest they are very present. Spa could be better.

The place overall is great

The restaurant’s staff is very nice, courteous, and friendly. They provided outstanding services. The animation and entertainment team is fantastic. Special acknowledgment for Magda, the baker, who always has a nice smile on her face and bakes the most delicious bread, Ibrahim El Said, and Mohamed Gamal for their outstanding service at the restaurant.

The only issue was my watch went missing from the safe. I would have given excellent rating otherwise. I reported that my watch was missing from the safe at checkout and also via email. I am still waiting to hear back from the hotel regarding this incident and hoping to hear back soon.

Food quality Room service

1-The entertainment shows were poor. 2- The sea beach is not safe . 3- Juice is a very bad taste. 4- The animation team was not talented. 5- The waiters are not enough for the place on the pool or on the festival at night, and they are not helpful. 6- No extra activity at night after the show, from 10 pm till the morning, no activities for us adults and also for the kids. 7- Need to make an announcements board for all the activities, shows, and other activities outside property.