The staff esp Enjy anf Max were very helpful and experienced

Most of the staff consider the Egyptian guests as last ranking guests, the western guests are preferred, all the staff ignore egyptians and their demands however if they deal with westerns they give them priority everywhere in the hotel, ask Mr. Ashraf the guy on the swimming pool he just carry drinks for western pple only but he passes any Arab or egyptian ignoring him totally though we pay the same. Food was not that perfect, some of the housekeeping staff were rude, just wanna say a final word ur Egyptian guest is the one who can bring u more guests than westerns, in other countries the citizen is on the top priority but in Egypt it is the contrary

Very good resort most of the staff were very nice but some of them need to improve specially for dealing with the Egyptians

Some of the staff dealing was not good and they were dealing bad with the Egyptians whoever the other staff were very good and so kindly

Exceptional Service and Warm Hospitality ✨ We had an amazing stay at this hotel! The service was truly perfect, and I wholeheartedly recommend it to anyone looking for a memorable experience. The staff are incredibly hardworking, funny, and genuinely friendly—I’ve never felt so welcomed in a hotel before. A special shoutout to Martina in the restaurant, Mustafa the waiter, and Gerges on the bar—these three went above and beyond to make my stay unforgettable. Their warmth and professionalism really stood out. Thank you all for making me feel at home. Can’t wait to come back.

“Some things I didn’t enjoy: the internet connection was weak, and at times completely unavailable. Also, the swimming pool closed at 6 pm, which felt too early and cut into evening relaxation

It was very nice stay and the all inclusive buffet always had something new to offer! Was a really cool experience. The staff at the restaurant, the staff from housekeeping (Ahmed), the staff at the pool (Mohamed and the sports' ladies from Villains entertainment) and bar (Bassem and Mina) are really awesome people that make your stay so good! The buffet was awesome at every point of the day.

The amount of information you receive is not always enough or accurate. However, the staff does a great job at explaining when needed. The reception staff tries their best, but they are not very nice and are not very responsive to requests. At checkout, please keep in mind that you need to wait for housekeeping to clear the room, which in our case meant around 15 minutes of stressful time with a taxi waiting outside until the reception 'cleared us'.

We had a wonderful stay at this hotel ! Everything was exceptional.we enjoyed our stay.this is not my first time and we will come again Thank you to Mr Hassan from reservation. special thanks to Mr Hany (reception manager) and special thanks to Ahmed kamal (reception ).they were so helpful. special thanks to Mr Moustafa F&B manager special thanks to viola guest relation.she is helpful person .she helped us all the stay to me us happy. special thanks to chef Mina salah from restaurant.he is nice person. thank you to chef ayman in restaurant thank you to chef bahaa amd khaled restaurant thank you to mina farag and bahaa restaurant bar special thanks to bahaa lobby bar thank you to khaled and mina shaker and bassem lobby bar. thank you to all stuff in this hotel. i really recommend this hotel for all this need a nice stay

nothing

The hotel was amazing, reception stuff were nice people and also the guest relations. Big thanks to Mustafa, George and Mina from the Main Dinning room during breakfast, lunch and dinner they always made sure we are happy and if we needed anything. Bar guys were amazing in the pool spoiled us so good ! Special thanks for the General Manager he also checked up on us daily. Gina She was nice on the phone but I was surprised she didn’t say hi when we arrived :/ Overall we were happy and definitely we’ll be back.

A lot of mosquitoes, the food was okay not the best food but it was fine. The housekeeping staff didn’t do a very good job sadly we asked many times to make the room and after like 4 hours of waiting it was done and not so clean especially the bathroom and bed sheets they were only folding the bed not changing the sheets!! And Mirror was dirty.

Everything was clean and constantly being maintained. We got an upgrade and had 2 lovely spacious rooms and twin bathrooms. Which was a god send with two teenagers an 8 year old and my husband. Everything was provided by the hotel we didn’t need to bring any essentials with us. Madonna in guest relations looked after us all the time and everything we wanted was done properly. staff was on hand when we needed them. The entertainment was great and everyone was very welcoming. The hotel felt safe even at night. There were so many restaurants if one was busy we’d go to another. We had activities, meals and entertainment all included in our stay. I’d definitely come back here again.

A lot of Walking but it’s such a big hotel so can’t be avoided. Breakfast finishing early.

This resort is a really good size with great facilities, Staff were brilliant, they always welcomed us with a smile and wanted to have a conversation which made the experience even more great, the Animation team really made an effort to get to know you and invite you to join their activities, restaurants/bar staff were all really helpful, The hotel had a variety of food and drinks available and catered to every need and staff would make the effort to check on you to ask if you’re ok if you need anything if you would like drink. Also the facilities are varied they had pools, aqua park, cinema, kids club, kids entertainment in the evening, etc. Security wise it felt very safe every time we left and entered was asking about our room number and to see our wrist bands.

Only thing I would say is the cot wasn't in great shape and had a couple of bars missing so we was worried about the overall safely of our baby and where the baby could get out of it by himself (however we had not mentioned this to the hotel as it was only a short stay)

One of the best place ever. Best staff ever Ahmed Kamal the receptionist from the first second we have stepped in the hotel he was very friendly and helpful . Viola from the gust service always comes to us with a big smile and has helped us to prepare an amazing birthday party to my daughter. The food was amazing Mina and Ahmed were the best. I highly recommend this place to every once who are looking for an unforgettable vacation.

Lots of entertainment, food and drinks. The waterslides were great. The vendors on site to book excursions was good to have. You can eat at buffet on either side of resort. Each buffet has different themed dinners each night. The market called Mango down the street has good selection of things you may want to buy for your stay or to take back as memories.

The music at swimming pool was definitely too loud. Taxi is not allowed inside. The towel card system was annoying but they hope you lose it so that you have to pay.