The staff esp Enjy anf Max were very helpful and experienced

Most of the staff consider the Egyptian guests as last ranking guests, the western guests are preferred, all the staff ignore egyptians and their demands however if they deal with westerns they give them priority everywhere in the hotel, ask Mr. Ashraf the guy on the swimming pool he just carry drinks for western pple only but he passes any Arab or egyptian ignoring him totally though we pay the same. Food was not that perfect, some of the housekeeping staff were rude, just wanna say a final word ur Egyptian guest is the one who can bring u more guests than westerns, in other countries the citizen is on the top priority but in Egypt it is the contrary

Very good resort most of the staff were very nice but some of them need to improve specially for dealing with the Egyptians

Some of the staff dealing was not good and they were dealing bad with the Egyptians whoever the other staff were very good and so kindly

It was very nice stay and the all inclusive buffet always had something new to offer! Was a really cool experience. The staff at the restaurant, the staff from housekeeping (Ahmed), the staff at the pool (Mohamed and the sports' ladies from Villains entertainment) and bar (Bassem and Mina) are really awesome people that make your stay so good! The buffet was awesome at every point of the day.

The amount of information you receive is not always enough or accurate. However, the staff does a great job at explaining when needed. The reception staff tries their best, but they are not very nice and are not very responsive to requests. At checkout, please keep in mind that you need to wait for housekeeping to clear the room, which in our case meant around 15 minutes of stressful time with a taxi waiting outside until the reception 'cleared us'.

The hotel was amazing, reception stuff were nice people and also the guest relations. Big thanks to Mustafa, George and Mina from the Main Dinning room during breakfast, lunch and dinner they always made sure we are happy and if we needed anything. Bar guys were amazing in the pool spoiled us so good ! Special thanks for the General Manager he also checked up on us daily. Gina She was nice on the phone but I was surprised she didn’t say hi when we arrived :/ Overall we were happy and definitely we’ll be back.

A lot of mosquitoes, the food was okay not the best food but it was fine. The housekeeping staff didn’t do a very good job sadly we asked many times to make the room and after like 4 hours of waiting it was done and not so clean especially the bathroom and bed sheets they were only folding the bed not changing the sheets!! And Mirror was dirty.

Everything was clean and constantly being maintained. We got an upgrade and had 2 lovely spacious rooms and twin bathrooms. Which was a god send with two teenagers an 8 year old and my husband. Everything was provided by the hotel we didn’t need to bring any essentials with us. Madonna in guest relations looked after us all the time and everything we wanted was done properly. staff was on hand when we needed them. The entertainment was great and everyone was very welcoming. The hotel felt safe even at night. There were so many restaurants if one was busy we’d go to another. We had activities, meals and entertainment all included in our stay. I’d definitely come back here again.

A lot of Walking but it’s such a big hotel so can’t be avoided. Breakfast finishing early.

This resort is a really good size with great facilities, Staff were brilliant, they always welcomed us with a smile and wanted to have a conversation which made the experience even more great, the Animation team really made an effort to get to know you and invite you to join their activities, restaurants/bar staff were all really helpful, The hotel had a variety of food and drinks available and catered to every need and staff would make the effort to check on you to ask if you’re ok if you need anything if you would like drink. Also the facilities are varied they had pools, aqua park, cinema, kids club, kids entertainment in the evening, etc. Security wise it felt very safe every time we left and entered was asking about our room number and to see our wrist bands.

Only thing I would say is the cot wasn't in great shape and had a couple of bars missing so we was worried about the overall safely of our baby and where the baby could get out of it by himself (however we had not mentioned this to the hotel as it was only a short stay)

Lots of entertainment, food and drinks. The waterslides were great. The vendors on site to book excursions was good to have. You can eat at buffet on either side of resort. Each buffet has different themed dinners each night. The market called Mango down the street has good selection of things you may want to buy for your stay or to take back as memories.

The music at swimming pool was definitely too loud. Taxi is not allowed inside. The towel card system was annoying but they hope you lose it so that you have to pay.

- Very friendly and cooperative staff. Specially, Mr. Ahmed Maarek (Reception) + Mr. Mahmoud Raslan (Main Restaurant) + Mr. Melad (Room Service) & all the staff of Italian Restaurant. - Italian restaurant experience was a really amazing one .. Thanks to the waiter and chef. - Aquapark ( We all enjoyed it so much). - Family room was amazing and everything was on time. - The taste of food.

- Beach is so far than Hotel and it shouldn't be described as a beach, the more suitable description (it's a lake). - Although, the food taste was good but they have a problem in the variety and quantity, you need to be there in the restaurant instantly when it opens for every meal before the main dishes run out. - Sweets buffet needs a lot of improvements, same buffet for the whole duration of the stay and the taste is not good by no means.

I would like to thank everyone in Xperience Kirosiez Parkland for making my stay with my family and the extended family so exceptional. Special Thanks to Mr Michael, Madonna for responding so quick and delivering the smooth stay. Excellent food and drinks with a variety that suited everyone of us. All the staff at the bar and restaurant have been helpful and friendly. Kyrollos and all the restaurant staff especially Martina have been exceptionally helpful and nice to make us feel home.

Nothing

I had a good stay at the hotel overall. The reception staff were smiling, welcoming, and helpful, creating a warm and inviting atmosphere. Additionally, I was impressed by Mr. Essam Shenouda from top management (Hotel Manager), whom I had the pleasure of meeting twice. He was polite, and helpful, and even offered assistance at the restaurant, which I greatly appreciated, though I didn’t take him up on it. Also, I’d like to commend Mr. Mohamed from housekeeping, who was incredibly polite and ensured my room was cleaned and organized daily to a high standard. Thank you to the reception team, and Mr. Essam Shenouda for their exceptional hospitality. Their efforts truly stood out and made my stay more enjoyable. I hope the restaurant service can be improved to match the high standard set by the rest of the team.

However, my experience at the restaurant during lunch and dinner was disappointing. The service staff lacked professionalism—they didn’t smile, were unhelpful, and often didn’t respond when greeted. Their attitude, especially near the end of their shifts, was uninviting and inattentive. The variety of food options was limited, and the quality was just passable for me. I didn’t even try the bar, not even for a cup of tea, because the staff there seemed to have the same uninviting attitude as the restaurant.