The Resort is very clean, however the room needs upgrading.

At the time of booking it wasnt mentioned that The Resort is split in 02 portions. In order to visit the beach we had to walk 10 mins across the Main Road in the hot sun which wasn't easy. We only visited the Beach Twice. At the time of booking it should be made clear that Mountain View is the other resort which is almost 1 KM walk in hot sun to the beach

Front desk and room cleaning staff were very friendly and accommodating. Pool was under renovation, but that had been clearly indicated prior to our booking so no surprises. Overall, a very comfortable and enjoyable stay.

Note that the beach area has a lot of loud music coming from various hotels late into the night. Pack earplugs.

Very good service, all the staff are friendly, polite, and always ready to help. This immediately stands out. I want to give special thanks to the receptionist Mohammed, thank you so much for your help. By the way, the food here is super delicious too :)

Nice position near every thing beautiful beach & wonderful sun set in the beach, nice rooms and generous staff

Beach beds & loungers to be changed, also need some food variety for the main restaurants.

Our pool attendants were lovely, polite and helpful.Hanni the waiter at breakfast was brilliant.

We booked 3 massages and a Turkish Hamman and it was the worst experience of our life. Girls were not trained, they were rough and rude. Not a relaxing experience. Lights were bright and music loud. The Turkish Hamman was downright dangerous. The same girls got us by our ankles and swished us around like fish on the marble counter. Then pulled us by the ankles my cousin fell of it and landed on the floor hurting her back. Luckily my girl stopped me just in time. We did complain and cancelled the other two massages and after arguing we got a full refund . I would strongly advise not to use the spa.

we enjoyed our stay at Promenade hotel. Everything was good. Special thanks to Mohammed from reception (mountain side), Ehab from concierge, kind and cute Cook (for delicious beef stakes :) )and all others for being helpful and kind. It seems like they are always positive, and their energy has a positive effect on you as well. Location of hotel is perfect, close city center, shops,cafes, approx. 15 minutes drive to airport, old market, farsha cafe. Pool, good music, beach side, in total everything was enjoyable. Highly recommended!

1- Washrooms need to be fixed and renovated. 2- cleaning not efficient in the washrooms 3- lake of sanitary items 4- Breakfast average but could be better. Timing could be extended to 10:30am Overall, need some maintenavce and good care of washrooms inthe facility to keep up the level of the hotel.

Good location for swimming, snorkeling and beach relax. Really good beach and sea side with the sand and smooth entrance, which is good for kids. Plenty of places for snorkelling, there are a lot of different fish. The hotel looks good, staff is polite. There are many tourist shops, pharmacy and couple of supermarkets are around (prices are oriented on tourists, but still ok).

The food is good but everyday is the same. There are many services in the hotel like spa, massage, different excursions, but all of them are for the higher prices than if you buy it on internet from local operators. Everyday staff will come to you on the beach to sell these services.

Hotel staff are absolutely amazing especially the reception, luggage handler and room cleaner. Food was very much catered for Russian but always something for someone. The chefs cook some unbelievably tasty food. The rooms were kept immaculate everyday by our cleaner. Most friendliest hotel staff I’ve ever come across. The pool side is cleaned everyday and gardeners work tirelessly to keep the hotel grounds looking amazing. A beautiful short walk to Naama Bay and its own private beach too.

More English people needed as it did become a little isolated as we were the only English ones- however the staff love the english

Some receptionists were helpful. Check out was quick and service was fantastic. Got a king room for making me wait initially as a sign of a good gesture. Perfect for couples or groups. Close to Naama Bay.

At first there was a male receptionist who made me wait for hours and felt little disrespectful after a long journey during check in late hours, tourists pouring in across the globe they should be considerate. Breakfast is the same everyday. For a price of 124£ for 2 and half days at least the gym should be included. Gym and spa costs separate