I loved the location; close to downtown, restaurants, shops and skytrain. There were two restaurants available in the hotel. Staff were helpful and friendly.

The room could use upgrading. We had to move the coffee table against the plug-in so the air conditioner could operate. The wifi kept booting us out. Water temp takes to adjust in the shower; even when set, temp changed while showering. Thankful didn’t turn scalding hot. The mattress was firm so when deserving, make sure to ask for a room with a softer mattress - all a matter of choice so need to make note of this when reserving.

Upon arrival we found ourselves in a room too small for three adult persons, where the windows do not open, but thanks to the kind reaction of the staff we were given a nice large suite with a balcony and a kitchenette in the North Tower which was ideal for our stay in Vancouver. Our son, who is a person with disability, enjoyed the swimming pool and a gym, all of us enjoyed our stay at Sandman hotel because of its perfect location in downtown. We are grateful to the staff for a warm atmosphere during our stay at Sandman.

Everything was perfect

We stayed here twice on a visit to Vancouver - 1st room (room 602) was for 3 nights (standard king room in north tower), room was lovely, clean, light, quiet, well maintained and a good size. 2nd stay was for 1 night (room 718), same type but this room was much smaller, and had we have had this room for the 3 nights, I think we may have struggled, although just as clean and well maintained, it was much more limited space for suitcases etc. Both rooms had safes which were a reasonable size (could fit laptop) and easy to use. The bathroom facilities were lovely in both, with big shower cubicles.

We personally found the pillows very uncomfortable, they were too large and there was no option for alternative ones. Obviously personal preferences so I would not let this put anyone off stating at this hotel.

Derar, the front desk agent was excellent. The view was great! The room was clean and updated. The beds were so comfortable. The water in the hot tub was murky and yellow. The temperature in the pool area was too cold and the ambiance was lacking. Warmer air, warmer colors, and natural greenery would make for a better experience. Towels were not replenished. Not enough shampoo and conditioner. The pillows were too big, the delivery of glasses took an hour, as did the delivery of housecoats and slippers.

Super close to Roger’s arena

Long wait for the elevator. It was a full house so it was understandable.

Location was good,very convenient. Close to downtown. breakfast ,we did not tried

It was a construction, some noise.

The hotel had a nice lobby and very friendly and helpful staff. The location was excellent (we could easily walk to Rogers Arena). Parking was conveniently located and reasonably priced, and there are many nearby restaurants and coffee shops. The room was very nice.

Small issue, but in order to plug in the microwave I had to move the heavy dresser aside to access the outlet. I had to unplug something else in order to free up an outlet for the microwave.

Location!!! Close to both theatres, close to both Arenas, close to Costco!

I like everything!

Room was spotless, quiet and just fine for our stay. Very tiny but we are only there to sleep and shower. Great sports bar with great staff, front desk staff was amazing (thank you Andrew for always being a source of great info!) and location was A+++ for going to Rogers for a concert, walking to Gastown, etc.

Room was tiny. BUT bed was fantastic and room spotless. Just could have used a tiny bit more room to move around.

His hotel was fabulous. The location was perfect. Just a couple blocks off downtown. So many places to eat and drink and see right outside the door. The room was super comfortable. The bed was great thought a pressure was nice. AC was perfect. Great view of the city And the gym was full-size and fabulous. Would definitely come back here.

Nothing I didn’t like