From the very first moments, we were delighted by the hotel – we received a complimentary upgrade to a suite. The room was stunning, with high ceilings and beautiful parquet floors that truly deserve special praise. It’s rare to find a hotel where the needs and habits of guests are so thoughtfully considered: large and comfortable tea cups, a kettle, a coffee machine, cozy pillows, high-quality linens, excellent toiletries, and – most importantly for women – a good hairdryer. In fact, there were two hairdryers. I don’t know if every room has a proper home-style hairdryer, but ours did. Housekeeping was great. Breakfasts were classic European style. The location is an absolute gem: turn right and you’re in the heart of the luxury shopping district; turn left and you’re on the city’s main square and Gran Vía. Everything was within walking distance, which made exploring incredibly convenient. We are truly grateful to the entire staff for their care and warm hospitality.

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Location was perfect. Beds were California kingsize and the room was huge. Nice to have complimentary food and tea/coffee downstairs from 4 to 7pm every day for all clients.

Our first room was a problem as this part of Madrid seems to have sewerage problems and we could smell it in our room coming up through the sinks and shower. We called downstairs and they moved us immediately to a larger suite which was beautiful as well as two glasses of complimentary champagne in the bar downstairs for our troubles. Very nice, and swiftly dealt with via a smile and an apology. Very impressed with the front desk.

Location absolutely central, close not only to Prado, Thyssen Bornemiza and Reina Sofia Museum, but also to piazza Sant'Ana etc. walking distance 5 minutes. Great location in a historic building with a marvellous staircase. Room and bed were very good, all very clean, large bathroom. Breakfast rich, with cook on site, not the standard food of high quality hotels, but really special local products of quality and dishes made for you. Excellent service, no waiting times. From 4pm to 7pm free snack in the bar area, sweet and savoury, always topped up even shortly before 7pm. Although located in the very centre, the room was completely quiet. Very friendly, competent staff. We'll certainly come back again.

There was nothing to complain about.

We loved the location. It was near all of the three major art museums as well as a lot of little boutique shops. We could stay away from or visit heavy tourist areas as we wished. It also had a lot of little extras that other hotels did not have -- like bathroom scales and snacks during the afternoons. We actually never used the metro during our four nights in Madrid as everything we wanted to see was in walking distance.

Our room was pretty small and the hot water pipes squealed no matter what we did-- although surprisingly, we had two showers for our small room.

It would be difficult to fault this hotel as the staff and cleanliness were excellent. I was somewhat disappointed with breakfast, although there was plenty of options for me the "fry up" was not great. I like a fat (Lincolnshire) sausage but the sausages were skinny like chipolatas and were overcooked. The bacon was undercooked and fatty. We had to ask for eggs, we asked for fried eggs which came out with the edges burned crisp instead of white which meant that they had been cooked in deep fat which is not my style. I mostly had the cold meats and cheese as they were better. Bread was great.

Breakfast as explained.

This is a beautifully appointed hotel with impeccable service. It was once a palace, and the second floor still has beautiful stained glass and frescoes. It is centrally located, with a short walk to Sol and Plaza Mayor. It's in a very historic part of Madrid, so the neighborhood is bustling but not in a crazy, party kind of way. If your room faces the street, you will hear foot traffic conversation occasionally. So if you're a light sleeper, ask for an interior room. The snacks every afternoon were a nice touch, as were the tall water bottles that refreshed both of us after a long day of touring. The chocolate bars and chocolate Lindt Easter bunnies felt like a nice luxurious gift as well. The hotel is perfect for couples and families with older children who are touring Madrid . We definitely hope to stay here again.

None

Everything was perfect. The hotel is simply exeptional and outstanding. We chose it originally due to the best location but the hotel itself exeeded all of our expectations. Every single detail is carefully thought. The hotel would deserve almost 5 star rating because its service, high quality breakfast (e.g., chef was preparing warm dishes, waitresses were taking care of serving drinks), afternoon buffet with amazing variety of food just to mention examples. The english-speaking staff was professional and considerate. Beautiful interior was perfectly matching the original style of the house (also excellent sustainability with materials). There were many convenient and comfy sitting areas around the hotel. The room and the whole hotel was spotless and the cleaning was extremely careful. The hotel offered bathrobe, slippers, good quality shampoo, conditioner etc as well as all possible amenities one could imagine (toothbrush etc). The bed-linen and towels were quality ones. In the room there were a kettle and a Nespresso coffee-machine as well as complimentary water upon arrival. Even though the hotel is located in a lively street and we had balcons facing streets (large windows which usually correspond to a noisy room) it was very quiet. A modern sound-proof window technique had been applied. Moreover, Air-conditioning functioned well and the room was nicely warm for the time of the year. We would say that the hotel is among the top three of our favorites globally (We have stayed in hundrends of hotels). When again in Madrid we will choose this hotel again!

Not applicable. We cannot find anything to complain.

Wonderful hotel in the heart of the city. I liked everything about this hotel. The location cannot be beaten, it’s a 15 minute stroll from Plaza Mayor and you pass many great restaurants on the way. There are great restaurants within 5 minutes walk of the hotel! It is an easy stroll to Del Prado museum and to the metro if you want to go further afield. The rooms are spacious and quiet, well maintained and the bathroom was equally good with a large walk-in shower All of the staff are friendly and courteous and breakfast is very good. All in all a fabulous stay. Highly recommended.

We had an excellent experience.The room was very spacious.We have booked for the double room and they have upgraded us to the premium.The stuff were really friendly and very helpful even providing us some extra informations about what to see and where to eat in Madrid! The room was very clean and the bed was very comfortable!Every day they were even leaving us in the room mini chocolates with a bottle of water with no extra charge ! When we ll be back in Madrid we ll definitely book again The location is strategic.. in the heart of the old town but still really quiet and near to all the must sightseeings.The hotel meets all the expectations for a guest,an absolute gem with classic moderne charm!

Nothing to say really

The room and bathroom were both big, well equipped and beautifully decorated. The bed was excellent, big, comfortable and with very soft high quality bedclothes. All the staff were kind, efficient and lovely to us. Situated in the heart of the city surrounded by restaurants, coffee shops, independent businesses and museums.

There is only one high window in the corner of the room. For more than 300 pounds per night I would expect to be able to see if it is day or night