Comfortable bed and room.

16.00 for breakfast flat rate. I'm not really a breakfast eater but I needed something quick and simple to eat. There were no options. And the ice makers on the floor didn't work. I had to get ice from the bar. I ordered dinner from the bar and took up to my room. It was cold.

Professional

I would have preferred to be told about incidentals costs prior to arrival, being the first time travelling to USA and staying in hotel especially coming from another country. Rather than to be told on arrival although I could cover the cost, its not a true reflection of the actual cost.

The hotel was nice. The room was spacious. Unaware to us, upon arrival you have to pay a $20 per night security deposit. If they are no incidentals you will received the deposit back which was fine. The cocktails were nice, but only two bottles of water were complimentary after that we had to pay for our own water. The water dispenser on the third floor of the hotel did not work correctly. The gym facilities were sufficient enough and water, earphones and towels were available free of charge at the gym. The hotel shuttle to universal studios was very convenient and punctual. The pool facilities were great, only downside was it is infront of that carpark so you can be seen my onlookers, the pool is enclosed but also near the highway, so it is not a tranquil experience but still sufficient, towels are also available free of charge at the pool.

From the moment your walking in your greeted by smiles from Katherine and Karin. Kind warm and super helpful. They go above the normal would you like to check in greeting. These ladies were the top of my happy list at this property. Now this isn’t a full service hotel so you don’t have bell hop service to bring things to your room. Or the extra attractions like Mickey waffles, a lazy river or arcade. But I promise you’ll have peace and quiet in your room and people who make every effort to make your staff the best possible. Morning check in was the lovely MERIDA (destiny)! Talk about Disney vibes lol and princess Tiana (janae) fabulous group and so are all the house keepers. The bar in the lobby is open late and from what I saw he was entertaining. The Waffle House and the biggest offsite Disney store is a few feet away from the hotel and it has a shuttle to all parks including universal and Disney springs for free. Parking is available and incidentals are about 20-30 dollars per night.

The pool area could use updating fine if your just going to take a quick dip and leave. The European breakfast choice.

The hotel could not be better located. We were pretty close to the parks and major shopping malls. All facilities were modern and clean. Our room was spacious and nicely decorated, and the cleaning service was outstanding. We never ran out of towels or bath supplies. The hotel had coin-operated washing/drying units for our convenience. I'd like to draw the attention of our breakfast-attending lady, Doña Maria, who was especially sweet and nice to us.

Everything was pretty good.

Big and clean rooms, great location

I was charged for 5$ for every package I sent to the hotel and found out about it only when I picked them up. it wasn't specified anywhere so I didn't have anyway to know

We liked everything. The staff was very friendly and professional. check-in was super easy with Destiny. The breakfast was delicious, incredible croissants. The room and bathroom were spacious, beds super comfortable. I liked the open closet and the bench, it was easy to store our sort our things for the week. we were 2 adults, 1 child, stayed for 7 nights.

I wish we had the schedule for the shuttles to the theme parks ahead of time, aka prior to check in. some made sense but others departed from the hotel either too late if you want to get to the park very early, or returned too early. but location was nice and close enough because we ended up taking Lyft cabs to get to Disney parks early and it was less than 12$ each way. We used the hotel shuttle to go to Universal Studios and it was efficient although you should plan 30-40 min to get there between traffic and other stops at hotels. We were there only for the theme parks so we didn’t rent a car. between the shuttles, Lyft, you can easily manage.

Close to the Disney theme parks. Friendly and helpful staff. Room was amazing. We could see fireworks from Disney park from our room. Breakfast was great.

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Very modern and clean hotel within an easy access to Disney Springs, shopping and restaurants. The pool was spacious enough and even if it is facing the car park, it was quiet and relaxing. The beds were super comfy and the room size was brilliant. Staff were very friendly as well.

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Lovely recently renovated hotel with super spacious rooms. Restaurant (breakfast) staff particularly nice. Very good breakfast selection. Ice machines and water dispensers on all floors.

The complimentary shuttle bus to the Disney Parks wasn’t great, only one service a day and it did not go to all the Parks (Eg. Hollywood Studios not included) so we had to take taxis. Dinner at the restaurant stops at 9am and the menu is very limited. Closest restaurants/shops are about 10-15min walk.