Really modern and lovely rooms with professional staff.

The parking is an issue. Too expensive and it's £12.50 for 24 hours meaning I spent £25 for a 2 night stay. The staff didn't know that the price advertised on the website was different to the price on the app. The secondary parking area was not mentioned until I prompted them and when I tried the code it wouldn't work. The only reason I chose this hotel was the price and when you are in the parking charge I could've stayed elsewhere. The location is awful, it's like a scene from downtown LA or zombie apocalypse when you walk towards the centre, drug taking, gangs hanging about and obvious crack heads on each corner. On top of that there is an obvious sewer issue in that area that can't be mistaken.

The reception staff were welcoming and friendly. I was very impressed by the design of the room- well equipped, modern decor and some clever design ideas like the angled mirror with storage behind and the excellent bedhead lamps which fold away- brilliant. The bed was very comfy and the shower room well equipped. Breakfast was buffet type with a reasonable range of hot and cold food. The dining room was a very pleasant light filled area, imaginatively designed and restful. There was a small bar with a limited but adequate range of drinks.

The "restaurant" was a limited choice pre-prepared system. Since there was not a huge choice of eateries locally, there is potential here to establish a proper restaurant as the dining room is a very pleasant place. I did have a bit of a problem with the lift initially but learned how to use it after practice!

It was my first time ever travelling alone, so I was really nervous. But for no reason really! The people of the hotel were so nice and so helpful, I never had any reason to be nervous. I once forgot my card in my room, so I had to ask for another one and even then it was no problem, it was solved within 2 minutes. Thanks Alfie for your patience! Since I don't drink breakfast tea I had to ask for extra tea, no problem at all!

My first room had a broken window and I had to switch to a new room. But that wasn't really a problem thanks to the really nice staff members who solved everything within minutes. And the lift was broken once, but that problem was solved the next day.

Great location near to Swindon Railway Station. Caught the train into London for an event then returned in the evening. Hotel was excellent for this. They stored our luggage for the day as our room wasn't available for early check in. Early check in if available would have cost GBP25 Bed comfortable and room clean and convenient. Breakfast was buffet style with hot options, bacon, eggs, hash browns, tomatoes. Simple but provided all we needed. There are a few local restaurants within short walking distance for dinner. We went to Da Vinci, an Italian a couple of minutes away which was a good option. Overall hotel suited our needs very well.

Car park under hotel a bit confusing but sorted fairly quickly. Only one lift in operation which was also slow. A second lift was under repair

Good sized rooms, very clean, overnight staff upon check in were lovely and very helpful. Free breakfast in the morning

Parking wasn’t ideal - advertised as small parking garage underneath hotel which in reality only held about 8 cars & with it being a one way in / one way out meant reversing out onto main road which would of been hard in the day time - luckily we didn’t arrive until 3am so was no traffic to compete with. (But in hindsight - would have gone straight to the other car park) Other parking lot was about a 2 minute walk away so not awful but not ideal if checking in with loads of luggage & pay online ( code from reception if you check in early enough) One lift is currently out of order & the other makes horrendous noise so we opted for the stairs 🥲

A great stay with knowing good quality facilities, room size and comfortable bed. The rooms can vary in size and with some furnishings, but this one had a lovely comfortable sofa and really nice shower. As usual we always look forward to the self serving hot food breakfast that accommodates vegan/vegetarian options. Again, the staff were very helpful and accommodating.

Unfortunately, we had an issue with the sound of the TV, and the hair dryer did not work. But, having stayed at this hotel many times, overall, it is a very worthwhile stay, as most of the time, all the electrical appliances do work and we enjoy our stay.

Excellent price. Staff very helpful. Vegan ice-cream on the bar menu. Gluten free bread, sausage and soya milk available at breakfast. Fresh hash brown provided to ensure no cross-contamination on buffet. As a coeliac, this was a huge relief.

Limited on-site parking. No face cloths avaliable (as advertised in the room) No gluten-free dinner options - staff member checked the one item on the menu that was marked GF and told me it actually wasn't GF. Breakfast buffet limited (ran out of eggs, tomatoes & hash browns on the breakfast buffet). Gluten free sausage (was possibly also vegetarian) was overcooked, nasty and dry.

The property is just a walking distance to all the places that we want to go. I chose it because after researching for the nearest place to the event that me and my husband needs to attend, this hotel is the nearest.

It is convenient, family friendly and you feel safe. Just not happy with the cleanliness of the room. Too dusty. The shower drainage, shower head needs a totally deep cleaning so is the sink tap. As a former housekeeping supervisor, those are the things that i am looking the first thing. Otherwise, our stay is very nice. Can i just recomment that cutleries needs to be somehow polish as i need fo deep it to a hot water in order for me to comfortably use it. The plates in the buffet where the tongs and service spoon are jave all chips on it. Replacing it ASAP.

I STAYED FOR FOUR NIGHTS. I JUST BOOKED THE FIRST NIGHT AT A RATE, SO I DECIDED TO STAY 3 MORE NIGHTS. EVEN THOUGH I WAS IN THE SAME HOTEL, IN THE SAME ROOM, I HAD TO PAY £10 (£30 FOR THE 3 DAYS) EXTRA WHICH SEEMED A BIT OF A SWIZZ. HOWEVER, THE ROOM WAS SPOTLESS, THE FACILITIES WERE GOOD AND ATE THE BEST HOTEL BREAKFAST I'VE EVER HAD. SAUSAGE, BACON, TOMATO, EGGS, HASH BROWNS, BAKED BEANS, CEREALS, FRUIT, YOUGURT, CROISSANTS, BREADS, BUTTER (NOT MARGERINE) MUFFINS, TEAS, COFFEES, JUICES THE LIST GOES ON.

THERE WAS OLY ONE LIFT FOR HUNDREDS OF PEOPLE AND IT WAS QUICKER TO TAKE THE STAIRS TO THE SIXTH FLOOR THAN TO WAIT FOR THE DREARY LIFT.

All cleaned and looked amazing. Good smell everywhere. Very quiet place, it's good for rest. In city centre, that's great and useful.

Poor quality of lighting inside the room, the air conditioner don't work on hot and was full of dusty from inside, when we put on. It is regrettable that the hotel does not have any entertainment area, such as a snooker table, or darts or even a shelf with books or magazines. This is for those who are staying longer days, to have something to entertain themselves with, because it is boring to be in a hotel where there is no activity.